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Customer Service Microsoft Office

United States
October 07, 2016

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Shenice P. Patrick

**** ******* ******, ***. *** Brooklyn, NY 11213 Phone: 347-***-**** E-Mail: Summary of Qualifications

Skillful and dedicated Administrative Support Professional with experience in the coordination, planning and support of daily operational and administrative functions seeking full time employment. I am a flexible individual, strong planner and problem solver who can quickly and easily adapt to change. I have the ability to juggle multiple tasks and meet tight deadlines without compromising work quality. I take initiative with the purpose of leadership yet I am humble and can build from constructive criticism. I’m a team player who can also work independently and exceed expectations. Reliable and friendly, I’m a highly motivated and assertive individual who is able to work under pressure in a fast paced work environment. Professional Skills

Ø Customer Service and Relations Computer Operations Ø Word Processing and Typing Proficient in Microsoft Office Ø Filing and Data Archiving Office Equipment Operations Ø Telephone Reception Possesses excellent knowledge of office etiquette Experience

[Direct TV [Sales Rep] [March 2016- April 2016]

Ø Handled large volume of calls, while providing excellent customer service.

Ø Utilized customer service and sales skills to achieve goals Ø Provided resolutions to customer concerns

Ø Ensured existing customer retention

Ø Acquired new customers

[Health Dental Insurance] [Benefed] [October 2015- March 2016] Ø Telephone Reception, Screened and transferred calls to respective personnel

Ø Responsible for entering all clients’ information into a specific database Ø Enrolled new customers into a variety of different health plans Ø Provided timely, courteous and knowledgeable responses to information Requests

[Trinity Center For Human Development] [Admin. Asst.] [September 2012- September 2015] Ø Provide a professional level of customer service to the employees and clients of the Trinity Center

Ø Performed front desk support functions, greeted clients and answered telephone inquiries

Ø Handled protected and secured confidential documents Ø Entrusted to manage office in the Supervisor’s absence Ø Direct day-to-day office operations

Volunteer Experience

[Trinity Temple S.D.A Church] [Secretary] [June 2010-August 2012] Ø Managed calls and arranged meetings for the Pastor and members Ø Maintained the church’s calendar of events

Ø Planned annual trips for different age groups

Ø Organized the program of service for church service Education

High School of Health Professions and Human Service [June 2012, HS Diploma]

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