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Administrative assistant/ Service Advisor

Wellington, Missouri, 64097, United States
October 07, 2016

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A testing and demanding position that will utilize my skill and exceptional abilities. A motivated leadership position creating impact on subordinates and requiring imaginative and pioneering approaches for solving problems, strategy growth and implementation of my own goals.


January 2016 – August 2016 Viva Collision Center El Paso, TX

Service Advisor

• Determine estimates on vehicle damage and evaluation of different methodologies while having a solid background in DRP Procedures.

• Counseled customers on repair plans and worked on negotiation and plans for cost of up-sell items.

• Monitor repair services and follow up with customers on status updates along with having a strong working relationship with technicians and insurance companies.

November 2012 – December 2015 Caliber Collision Center El Paso, TX

Service Advisor

• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. In-depth knowledge of automotible systems and repair procedures.

• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; remarkable experience in explaining the service needs of each client’s vehicle.

• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

• Proactive in finding solutions and working with a wide variety of people

April 2010 – November 2012 Hoy Fox Automotive Market El Paso, TX


• Answer a multi-line, high volume call telephone system, schedule service appointments. Able to give out Purchase Order numbers to vendors, open and maintain new client files, create Repair Orders and receive payments from Insurance companies and clients and post them accordingly.

May 2009 – April 2010 Law Office of Leonard Morales El Paso, TX

Legal Secretary

• Criminal, Family, Military, and Civil Law Firm

• Prepare drafts of a variety of legal forms and documents, such as motions, discovery requests and responses, pleadings, subpoenas, and other legal documents. Maintain complex dockets and files, both manually and electronically. Scheduling of appointments, court appearances, and depositions.

Aug. 2008 – January 2009 Rosales Law Firm El Paso, TX


• Criminal, Family, and Personal Injury Law Firm

• Provide legal secretarial support for three attorneys and four paralegals. Duties include word processing, filing, composing cover letters, assisted in creating files and documents, some client contact and other secretarial related responsibilities. Notary Public.

2005 – Aug. 2008 Law Office of Charles Louis Roberts El Paso, TX

Legal Administrator / Office Manager

■ Criminal Defense

■ Develop and implement office procedure. Responsible for recruiting, training and ongoing supervision of employees. Manage attorney calendars and travel plans. Perform paralegal and legal secretarial duties including creating and revising agreements, discovery, motions, answers, deposition summaries, and analyzing and summarizing records. Maintain docketing system and legal library. Other duties include billing, bill paying, ordering supplies, and payroll including tax deposits and quarterly tax reports.

2005 Professional Investment Counsel Inc. El Paso, TX

Temporary Position – Receptionist

■ Receiving and distributing messages from telephone/email as appropriate, taking clear messages and passing these promptly to the appropriate member of the team using judgment of urgency. Provided reception duties on behalf of the team. Respond to queries promptly and in a responsive and courteous manner. Provided efficient data entry into the trust and local team information systems as required.

2004-2005 Law Office of Wyatt & Underwood El Paso, TX

Legal Assistant

■ Responsible for phones, scheduling appointments, computing, filing, assisted Attorney with English/Spanish translations with defendants/family members, billing, data entry, responsible for court filings, and preparation of legal documentation. Assisted Attorney during court proceedings.


2004 Andress High School El Paso, TX

■ High School Diploma in General Studies

Spring 2007 El Paso Community College El Paso, TX

Present – I-CAR Platinum Certification with over 35 credit hours


Dedicated Collision Estimator who has extensive experience drafting estimates for insurance companies. Adept at analyzing auto damage and creating an accurate estimate completing complex insurance paperwork and explaining the claim process to clients. Ability to multitask, prioritize and work well under pressure, with minimal or no supervision.

Outstanding communication skills both in written and verbal form. (English/ Spanish)

Able to communicate effectively, and maintain good relationships with clients and staff. Strong work ethics, trusted, maintain a confidential status.

Strong planning, organizational and computer troubleshooting skills. Accomplished in Microsoft Office, QuickBooks, WordPerfect, CCC One, ProfitNet Audatex, Mitchell and ProDoc. Knowledge of Local, State and Federal Court rules and procedures. Typing skills 75+ words per minute.


Frank DiMarco Central Review Advisor 940-***-****

Bernadette Iacovelli Office Manager 915-***-****

Shawn McLeod Client Compliance Specialist 949-***-****

Jeff Parsons USAA PDS 505-***-****

Tony Dowless Shop Manager 915-***-****


19388 LADERA RD.• WAYNESVILLE, MO 65583 • PHONE 915-***-****


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