JAMES M. SANTANGELO

**** *. ******** ******

PHILADELPHIA, PA 19145

E-mail: acwygv@r.postjobfree.com

856-***-****

Experience

Matthey Automotive

Service Manager

September 2013 – Present

• Oversee all Service Department operations.

• Handle retail and fleet customers through entire service process.

• Manage work schedules for technicians.

• Contact service customers for needed repairs to vehicles.

• Extensive customer service contact.

Subaru of Cherry Hill

Parts Manager

June 2010 – December 2012

• Supervised all aspects of dealership Parts Department.

• Oversaw department countermen and shop technicians.

• Handled counter and retail parts requests.

• Responsible for maintaining a profitable Parts Department.

Elkins Chevrolet

Service Advisor

August 2007 – May 2010

• Supervised a shop of ten technicians.

• Conveyed recommended repairs to customers.

• Handled factory and extended warranty issues.

• Ensured constant high expectations of customer service.

Cherry Hill Toyota

Service Advisor

July 2005 – August 2007

• Oversaw department of 25 technicians.

• Conveyed recommended repairs to customers.

• Handled factory and extended warranty issues.

• Ensured constant high expectations of customer service.

Champion Toyota

Parts Manager

September 1993 – July 2005

• Supervised all aspects of dealership Parts Department.

• Oversaw department countermen and shop technicians.

• Handled counter and retail parts requests.

• Responsible for maintaining a profitable Parts Department.

• Worked with Service Director to supervise four service advisors.

• Handled all customer concerns.

Skills

Microsoft Outlook

Micosoft Word

Reynolds & Reynolds

ADP

Ro-Writer

Education

Saint John Neumann High School

September 1979 – June 1982

College Preparatory/Academic classes

References available upon request

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