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Quality Assurance Project Manager

Alpharetta, Georgia, United States
October 07, 2016

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Denise Guba

**** ******* ** *-*** Atlanta, GA ***05

Denise Guba ph. 678-***-****


● Excellent Communicator

● Property Appraisals

● Contract Negotiations

● Financial Risk Analysis

● Document Processing

● Contract Management

● Quality Assurance

● Customer Relations

● Problem Solver

Professional History

BrightServ, C laims Analyst/Business Liaison/Recruiter 2011 – April 2016

Analyzed and reviewed sensitive claims documents with financial information and authorized payments prior to closure packages and invoices

Performed accounting functions,e.g., ensure the correct allocation of account receivables requests on accounts payable on completed jobs

Reconciled and documented accounting discrepancies and posted financial account information

Created invoice procedures customized for vendors and contractors individual needs

Negotiated contracts with vendors, suppliers and customers for services and coverage

Developed best practices regarding investigations and response to claims according to corporate procedures and compliance guidelines

Coordinated, arranged, and maintained work orders, contractor services and customer documents

Project manager over migration to new payment, billing, and accounting systems

Trained employees on invoice procedures, assisted with recruiting and hiring Crawford & Company, C laims Analyst 2002 – 2009

Analyzed and reviewed insurance claims to determine coverage, liability and best course of action

Authorized or denied payments regarding insurance claims based on coverage and liability

Collaborated with inspectors, contractors, clients and customers to investigate and resolve all claims according to corporate policy and compliance procedures

Performed account management duties by contacting clients to resolve problems and forecast trends

Saved $1.3M and over 40% in pre tax revenue within 5 months of employment

Decreased 2n d

chance compliance inspections by adding quality assurance steps to the process

Collaborated with management to design and implement new training programs Claims Specialist 1996 – 2002

Oversaw the processing of property claims and supported insurance claims adjusters

Identified fraudulent and unfounded claims via thorough investigation and evidence discovery

Organized and tracked all paper work to investigate, repair or deny a damage assessment

Responded to customer complaints regarding service, new and pending claims

Coordinated and arranged the investigation and resolution of property damages Education

B.A. Business Management, New York University


Microsoft Office: Word Access PowerPoint Outlook Excel Calendar Gmail XactAnalysis Symbility Profile Gorilla

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