Denise Guba
**** ******* ** *-*** Atlanta, GA ***05
Denise Guba ph. 678-***-****
acwygn@r.postjobfree.com
Strengths
● Excellent Communicator
● Property Appraisals
● Contract Negotiations
● Financial Risk Analysis
● Document Processing
● Contract Management
● Quality Assurance
● Customer Relations
● Problem Solver
Professional History
BrightServ, C laims Analyst/Business Liaison/Recruiter 2011 – April 2016
Analyzed and reviewed sensitive claims documents with financial information and authorized payments prior to closure packages and invoices
Performed accounting functions,e.g., ensure the correct allocation of account receivables requests on accounts payable on completed jobs
Reconciled and documented accounting discrepancies and posted financial account information
Created invoice procedures customized for vendors and contractors individual needs
Negotiated contracts with vendors, suppliers and customers for services and coverage
Developed best practices regarding investigations and response to claims according to corporate procedures and compliance guidelines
Coordinated, arranged, and maintained work orders, contractor services and customer documents
Project manager over migration to new payment, billing, and accounting systems
Trained employees on invoice procedures, assisted with recruiting and hiring Crawford & Company, C laims Analyst 2002 – 2009
Analyzed and reviewed insurance claims to determine coverage, liability and best course of action
Authorized or denied payments regarding insurance claims based on coverage and liability
Collaborated with inspectors, contractors, clients and customers to investigate and resolve all claims according to corporate policy and compliance procedures
Performed account management duties by contacting clients to resolve problems and forecast trends
Saved $1.3M and over 40% in pre tax revenue within 5 months of employment
Decreased 2n d
chance compliance inspections by adding quality assurance steps to the process
Collaborated with management to design and implement new training programs Claims Specialist 1996 – 2002
Oversaw the processing of property claims and supported insurance claims adjusters
Identified fraudulent and unfounded claims via thorough investigation and evidence discovery
Organized and tracked all paper work to investigate, repair or deny a damage assessment
Responded to customer complaints regarding service, new and pending claims
Coordinated and arranged the investigation and resolution of property damages Education
B.A. Business Management, New York University
Skills
Microsoft Office: Word Access PowerPoint Outlook Excel Calendar Gmail XactAnalysis Symbility Profile Gorilla