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Engineer Customer Service

Lexington, Kentucky, United States
October 07, 2016

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Obed Otachi

*** *** **** ***** - *********, KY **517

* Mobile: 859-***-**** *


Earned a degree in Applied Engineering Management with extensive experience in Industrial Technology. Looking for a transition into Industrial Maintenance Supervision, Quality Engineer, Lean Manufacturing management, Process Engineer, Production Engineer


Eastern Kentucky University, Richmond, KY (graduated in May 2013).

Bachelors in Applied Science: Applied Engineering Management

Concentration: Industrial Technology/ Quality Assurance

Bluegrass Community & Technology College, Lexington, KY (graduated in May 2010).

Associate of Applied Science Engineering Technology

Associate of Applied Science Industrial Maintenance Technology


09/29/2015 Sumitomo Electric Wiring Systems, (SEWS), Lexington, KY. (QA Cooperate office)

Quality Engineer

Basic Duties:-

Coordinated quality assurance activities to ensure excellent relations with both internal and external customers. Monitored NAMC customer requirements and expectations for both Kawasaki and Toyota and supported Tier 1 customers. Provided support to other SEWS manufacturing facilities in new launch support as well as facilitated corrective action processes.

Primary quality contact for the production of Kawasaki, Toyota Mississippi Wire harness at the Kentucky Customer Service Center and at the customer locations.

Fully responsible for the Quality Engineering activities for future Wire Harness startups as well as Mass Production.

Provided and assured clear, concise communication between all SEWS locations and assigned Wire harness facilities and departments on matters of quality performance, requirements, and documents from multiple customer locations.

Responded and monitored customer requests, requirements, and inquiries from multiple locations. Follows up on all requests with the team of responsible SEWS personnel and the customer that initiated the contact.

Collected quality information at multiple customer facilities to establish proper quality standards by patrolling customer process and discovering areas of improvement to prevent customer claims.

Assured that the details of the actual facts and documents the customer claims when a customer claim or complaint is received is thoroughly investigated. Immediately takes appropriate steps to sort or rework stock at the customer location.

Assured that the appropriate SEWS manufacturing location is notified and assisted in creating Counter Measure and Sorting Standards to prevent Flow Out and tracking the sorted /reworked parts.

Ensured that information is recorded on the applicable documents and fed back to the responsible QA supervisor, engineer or customer lines patrol engineers. (PFS, Line Patrol Reports & End of Shift Report)

Coordinated the details of customer visits with the SEWS locations. Serve as host to accompany visitors to SEWS facility being visited.

Assisted in initiating parts approval with customers during manufacturing line change, new supplier or introduction of new parts/components.

Acted as the interface for New Model Product between all assigned customer plants and SEWS.

Travelled (25-35%) both domestically and internationally during new model launch.

Lead Quality Engineer for Kawasaki and Toyota Highlander & Corolla Models.

02/20/2013- 09/29/2015 Kyosan DENSO Manufacturing Kentucky,(KDMK), Mt Sterling, KY

Quality Engineer

Assure that established procedures for assessing Quality are used throughout the facility and assure the appropriate application of same.

Assist the appropriate business unit personnel in the improvement methods to be used to make the appropriate improvements in Quality of processes and product.

Assist the business units in the continuous improvement in customer satisfaction in all areas of facility operations.

Assure compliance to TS 16949 and other customer specific requirements and assure a full understanding among personnel in the facility, which are responsible for product and process quality.

Participate in the internal audit function of the department and provide assistance for its coordination.

Continually investigate methods that will promote the improvement in customer satisfaction and communicate these methods to the organization.

Provide recommendations to management staff of the facility that positively affect the overall Quality, Productivity, Cost and Environmental performance of the facility.

Provide assistance to the organization concerning the use and development of Quality Systems and the use of Statistical Process Control.

9/7/2009 – 02/12/2013 Creation Technologies, Lexington, KY

Maintenance Technician

Responsible for maintaining the entire Surface Mount (SMT) equipments.

Implement and supervise Quality of products and parts being placed on the boards by the machines.

Made new programs for the machines as directed by the Process Engineer. E.g. Ekra Screen Printer and the Mydata pick and placement machines.

Ensure corrective measurements to eliminate deficiencies and reoccurrence of defective parts.

Help the Process Engineer implement work and process performance improvements.

Responsible for timely and accurate reporting to various top personnel on quality and any machine problems encountered during the shift.

Close corrective action report, using 5 why’s. Work closely with and assist, Senior Engineers and Production Team Coaches.

Work Preventative Maintenance on machines as per machine manuals.

Replace parts on machines when they broke.

Help lean manufacturing coach to ensure machine – operator efficiency.

Assure lean operation by working on the buffer (first-in, first-out).

Maintain the DI water system in the building.

Make sure the factory was in compliance to OSHA requirements, and MSDS safety standards.

5/25/2007 – 9/10/2009, Lexington, KY

Warehouse Associate/ Quality Assurance)

Responsible for ISO 9001:2008 certifications by addressing the company’s needs in quality improvement.

Selected materials for training development & managed team members.

Implemented, reviewed, and updated documents according to ISO 9001.

Generated and implemented ideas to improve quality indicators, in line with cost, investment, and service goals.

Implemented Quality System measures to ensure material/ goods packaging and distribution activities met specifications.

Recommend process performance improvements. ( Kaizen)

Responsible for timely and accurate reporting on quality to the manager.

Ensure all service deliverables meet quality standards and performance requirements.

Led internal & external audits & provided training on auditing tools to team members.

11/26/2005 - 5/25/2007 Ceradyne Inc. Lexington, KY

Machine Operator

Operated a cold press machine; performed quality control on products.

Ensured safety standards are met in the working environment.

Ensured the working environment was in compliance to OSHA requirements, and MSDS safety standards.


Maintaining Industrial Equipments.



Programmable Logic Controls.

Engineering Economics / Managerial Economics.

Industrial Fire Protection.

Lean Manufacturing Principles.

MS Office (word, excel, PowerPoint, access, QI macro).

Quality Control.

Industrial Processing and Auditing.

Industrial Material Handling and Testing.

Integrated Material Management/ Customer Service Management.

Blue print reading

Auto Cad and 3D

Metallic Processing

Plastic Technology

Pneumatics and Fluid Power Control

Motor Controls.

Management Science

Reference: - As per request

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