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Management Information Technology

San Diego, California, United States
October 07, 2016

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Joshua D. Mitchell

San Diego, CA


BI Business Analyst

Productive, creative, and disciplined professional seeking to contribute to the success of your organization through advanced education and military experience in the field of Information Technology and Applications Development and Analytics.

Hands on experience with JD Edwards EnterpriseOne 9.0 Business Suite, and SAP Business Objects Enterprise.

Solid foundation of Reporting tools such as Microsoft SSRS, SAP Crystal Reports, and SAP Webi.

Solid foundation creating database schemes, tables and stored procedures.

Knowledgeable of Business Services/Web Services.

Experience in database management, network systems security, and systems analysis.

Solid foundation of database concepts and the SQL programming language.

Specific strengths in security, programming, network administration, and hardware and software troubleshooting and support.

Technical Skills


C# Programming, T-SQL

Databases/BI Tool:

SAP BOE, Xcelsius, Crystal Reports, SQL Server 2008/2012, JD Edwards


R-Project, Microsoft Visual Studio 2008, Office 2010, MS Project 2010, UPK


Keller Graduate School of Management, San Diego, CA

MBA: Business Intelligence and Analytics Management (2015)

Professional Experience

San Diego County Regional Airport Authority 2015-Present

Business Systems Analyst

Project leader for Real Estate and Accounting applications development and maintenance assignments.

Develops project tasks and establish project metrics; performs and coordinates the completion of project tasks.

Provide Business Function support to Business Management, Account Receivables, and Facility departments.

Analyzes Business Intelligence reporting requirements with reporting leads or project teams.

Analyze data gathered and develop solutions or alternative methods of proceeding.

Create detailed technical specifications.

Maintain Dashboards using SAP Xcelsius of the overall performance of the Airport as a business.

Ensure quality of documentation of new modifications.

Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.

Partners with varies departments in the development and implementation of performance measurements, suggests projects recommendations for strategic planning functions.

Develop new or modify custom reports using Crystal Reports & SAP Web Intelligence to assist in business analysis.

Provides analyses, information, training and responsive services in the overall application system design, develop requirements and design specifications for new and existing applications.

Keller Graduate School of Management, CA 2013-2015


Analyzed competitive market strategies through analysis of related product, market, or share trends.

Synthesized current business intelligence or trend data to support recommendations for action.

Provided application analysis and data modeling designs using SSAS.

Managed timely flow of business intelligence information to users.

Collected business intelligence data from available industry reports, public information, or purchased sources.

Identified and analyzed industry and geographic trends with business strategy implications.

Analyzed technology trends to identify markets for future product development or improve sales of existing products.

Identified and monitored current and potential customers, using business intelligence tools.

Maintained and updated business intelligence tools, databases, dashboards, systems, or methods.

Generated standard reports summarizing business and financial data for review by executives, managers, clients, and other stakeholders.

Scripps Health 2013-2014


Responsible for the installation and imaging of nearly 600 desktop computers for end users.

Responsible for the troubleshooting of all newly refreshed and installed desktops, ensuring a more reliable turnover.

Evaluated system potential by testing compatibility of new programs with existing programs.

Responsible for adding, modifying, and deleting over 300 profiles in Active Directory.

Monitored and maintains the help desk by distributing and ensuring 100% completion of trouble tickets.

Regulated the completion of hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems.

New Horizons Learning Center, San Diego, CA 2013


Generated standard or custom reports using SSRS.

Extracted data from databases and data warehouses for reporting and to facilitate sharing between multiple data systems.

Specified users and user access levels for each segment of the database.

Modified existing databases to correct errors and make necessary modifications.

Tested and Create Stored Procedures to store, retrieve, and manipulate data for analysis of system capabilities and requirements.

Obtained and evaluate information on factors such as reporting formats required, costs and security needs to determine hardware configuration.

Performed data backups and disaster recovery operations.

United States Marines Corps, Oceanside, CA 2004 – 2012


Direct responsibility for the management and oversight of computer hardware system operations, maximizing system efficiency while balancing the planning and execution of hardware, software, and network maintenance and upgrade services for ~ 5,000 users.

Led the planning, coordination, and execution of comprehensive safety measures for the safeguard of computer files for 250 users

Increased network efficiency by 75% with the training of over 1,000 users in the areas of security awareness and proper network usage

Maintained and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations

Tested and modified computer files, databases, and systems to improve system performance and user productivity.

Configured security settings or access permissions for groups or individuals

Reviewed violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated

Modified computer security files to incorporate new software, correct errors, or change individual access status.

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