Customer Service Technical Support
Resume:
TIARA LOPES
Decatur, GA 30083
acwyfo@r.postjobfree.com
PROFESSIONAL SUMMARY
●Seven years of Customer Service experience with several years of greeting customers in a courteous, friendly, and professional manner, Listening attentively to customer needs and concerns; and Communicating effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Many Career highlights include receiving recognition by customers and management for going above and beyond. Academic background focuses on Computer and Network Hardware/software as well as Information Technology, Security Assurance. Masters in Business Administration focuses on Marketing and Management
SKILLS
●Work with diverse customers to solve problems
●Highly proficient in Excel, Word and Access
●Knowledge of basic computer operations
●Courteous with strong customer service orientation
●Able to utilize various databases consecutively with good typing skills
●Experience using or supporting Microsoft Windows XP, Microsoft Office 2000/2003, hardware, local network printers and Symantec Antivirus
WORK EXPERIENCE
CGS (Computer Generated Solutions)
Technical Support Engineer August 2016- present
●Applying understanding and knowledge of information systems products and services to assist customers on technical matters
●Recognize research, isolate,and resolve information system problems
●Type and enter information into a database while customers are speaking
●Recognize customer’s problem that should be escalated to the next level for resolutions following established protocols
●Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customer
●Be knowledgeable of resource materials in order to provide information on client inquires.
●demonstrate quality communications skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction
●Strong technical troubleshooting abilities and attention to detail
●experience supporting microsoft windows xp,office 2000/2003, hardware, local network printers and symantec antivirus
Comcast Alpharetta, GA
Outbound Sales Representative 2016 – 2016
Conduct outbound telephone sales calls for a wide variety of consumer products and services
●Enter customer data on company computers accurately and completely to ensure positive customer experience.
●Answer customer product questions fully and accurately via company policy
●Assist with quality assurance process as required
●Work frequent overtime or substitution hours to assist with call volume.
Wipro Atlanta, GA
Call Center – Geek Squad 2015 – 2016
●Assisted clients with Technical problems by Standard Operating Platform (SOP)
●Provide initial contact with clients and check in products for service
●Perform basic testing to determine needs and service solutions
●Facilitated in-store sales, upgrades, installations, and service appointments through scheduling system and remote activity
●Provided technical support and service via phone or PC connection to our US customer base.
●Perform depot service functions including diagnosing, repairing, updating, in order to resolve client issues .
TMP Worldwide Atlanta, GA
Product Support Analysts 2014 – 2015
●Analyzed 54 data reports for client reports and tracking
●Analyzed a number of client websites to ensure the functionality of the websites
●Posted jobs to job boards so that clients can reach their target applicants for jobs.
●Utilized ticketing systems for opening issues so that issues could be resolved quickly for clients .
Subway Jacksonville, NC
Sandwich Artist /Supervisor 2010 – 2014
●Provide customer service to help build repeat traffic
●Operated cash register ensuring accuracy
●Handle up to $1000 daily, with no discrepancies over $1.00
●Trained 8 new employees ensuring accuracy at multiple tasks
●Ensured quality work and work progress by evaluations
EDUCATION
Master of Business Administration 2015-2016
American InterContinental University Atlanta, GA
●Specialization: Project Management
Bachelor of Information Technology; Information Assurance 2012-2014
American InterContinental University Schaumburg, IL
Associates of Art in Psychology 2008-2011
Coastal Carolina Community College Jacksonville, NC
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