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Customer Service Sales

October 07, 2016

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Curriculum Vitae


Email ID:

ADDRESS: Qtr.No.338 R.K.PuramSector – 4 Near Cghs, Munirka,South Delhi - 110022


Mobile: +91-995*******


Date of Birth: 02 Jan 1987

Sex: Male

Nationality: Indian

Marital Status: Single


English, Hindi


To gain precious knowledge and experience from professional environment and devote my sincere efforts and skills to the full extent for the achievements of desired results.


I am confident, intelligent & extremely hard working individual of amiable nature.

Introspecting capabilities

I like to face challenges & can adjust in every environment.

Fast learner, adapt well to changes.

I am truthful, honest, straight forward, highly responsible & mission-oriented.


Languages: HTML, DHTML.

Working Knowledge: MS Office, Windows, Internet, Dream weaver.


MBA Degree (Finance & HR) 2011-2013 from STEP-HBTI,Kanpur (GBTU University)

Graduation in Hotel Management 2006-2010 from Maharishi Arvind Institute of Hotel Management (R T U )

12th (Commerce) 2005 from Kendriya Vidyalaya Sawai Madhopur (C.B.S.E Board )


Advance Surfactants India Limited – Senior Purchase Officer

(March 2015 – Present)

Assisting Business Head.

Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.

Fund sourcing & Payment planning.

Preparation of P.O & S.O in ERP.

Manage sales pipeline to drive new business opportunities to commercial success.

Preparing Payment Aging & Outstanding Sheet.

Keep tracking of stock In & Out.

Professional Knowledge of ERP Tool like - Microsoft Dynamics 2012 & SAP.

Develop and Maintain relationship & Business with Vendors.

Co-ordinate with sales team and fulfilling their orders.

After getting sales Plan, Preparation of monthly purchase budget.

Responsible for inventory control and Purchase Order with all terms and conditions.

To maintain the inventories as per minimum and maximum level.

Responsible for timely delivery of materials.

Vendor developments, getting quotations and negotiations for achieving cost reduction targets.

Making comparison, pricing chart and weekly MIS reports.

Maintaining database of vendors and their products.

To handle work related to issuance of C’ Forms and other statutory forms.

Responsible for approval of source.

Visiting to the vendor when require.

Doehle Danautic India – Technical Executive (June 2014 – Feb 2015)

Assisting DGM Technical / DPA.

Preparation of month end reports.

Preparing Vessel Status Report Daily basis.

Checking of Log Abstracts (Deck + Engine).

Sourcing of product.

Negotiating for the procurement of product to include price, terms and ship date.

Dealing with Vessels when required.

Tracking of inbound shipments from Vessels & Agents End

Purchasing of product, negotiation of shipping terms and delivery date

Vendor development and qualification.

Maintain invoice data in excel sheet.

Preparation of cost Comparison sheet.

Serco Global Services – Airtel B2B Process Customer Service Associate -

July 2013 to June 2014.

Assisting Airtel Relationship Manager & Circle head.

Maintained well-standing of customer accounts

Initiated all collection activities (telephonic calls and emails)

Analyzed accounts receivable information to settle on priority

Produced standard aging reports

Analyzed receivables information from aging report

Monitored and collected on historical due amounts

Collect payments on past due bills.

Create a list of people who have not made payments.

Call clients using telephone.

Inform clients of overdue accounts and amount currently owed.

Ensure all customer information is correct, including phone numbers and addresses.

Set up repayment plans and new terms of sale.


Hotel Clark’s Amer - Industrial Trainee, Jaipur (6 Month) 2008

Purchasing, Receiving & Store (Materials Dept).

Set up of Materials Management Function in Pre-Opening of new Five Star Hotels. (Part of 4 Pre-Opening Hotels team member)

Excellent interpersonal, analytical & negotiation skills with proven track record of spearheading numerous cost innovation projects during the career span.

Responsible of recruitment & training line up of the associates.


I hereby solemnly declare that all the above information is correct to the best of my knowledge and faith.

Date: (Anchalesh Kumar Rahul)


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