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Customer Service Management, Baker store front

Okotoks, Alberta, Canada
October 07, 2016

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Curriculum Vitae


Address: *** ***** ******* ****, *******, AB T1S 2M4 Tel: home 403-***-**** mob 403-***-****

Email: Date of Birth: 18 July, 1969 Nationality: British Languages: English and Afrikaans


I have a wealth of experience from my 16 years involvement in event management, function coordinating and marketing. I have been creative, diligent and thorough in executing the requirements of the various corporate and local government departments I have worked with during this time. I am able to meet tight deadlines and extended deadlines and have learned to be flexible in order to satisfy all the relevant people involved. I have excellent managerial skills and can provide excellent service for every client brief, producing varied concepts utilizing minimal resources as well as larger budgets. No function is too big or too small to undertake as every client is as important as the next. I have always been available to clients 24/7 by means of mobile or email. I am seeking a permanent position where I can utilise this experience effectively and contribute to a new working environment.



First impressions: Excellent telephonic skills, as clear speech during telephone conversations can prevent misunderstanding. Also, excellent etiquette and a warm and friendly attitude, creating a good rapport with the client.

Listening: Fabulous sense of understanding and being sympathetic to clients’ needs, conveying that to all involved.

Concept: An extremely creative approach to concept development through the use of varied and exciting visuals, previous contract portfolio, and candid discussions with the client.

Client Exposure: Confident and natural ability to liaise with the press, photographers, television, newspapers, and magazines, as well as arranging editorials, radio interviews, subcontracting websites, sending emails, direct mail and press releases when the situation warrants it.


Candidness: Is paramount and any decisions made during the planning process must have the full support of the client and they must be fully aware as to the product they are getting.

Communication: Regular meetings, phone calls to plan events efficiently are needed.

Research: Dedicated and resourceful research experience incorporating the planning process, conceptualizing and budgetary constraints, venue to host the event and the demographics of your target market need to be identified.

Meetings: Confidence and ability to chair and take minutes, as there is then no confusion as to decisions made, plans formulated and potential suppliers identified.

Scheduling: Vast experience identifying responsibilities, budgeting, setting tasks (sourcing suppliers, venues, potential pitfalls), setting roles (who best to liaise with the client and the press), to come up with a concept/proposal ensures that everyone involved is aware of their responsibilities.

Financial: Vast budgeting and invoicing experience, making deposits and final payments to sub-contractors.

Proof Reading: Excellent attention to detail ensuring that all aspects of events are in order.


Legalities: Extensive experience ensuring that no laws are contravened and that plans compliant with local authority/council requirements, particularly with regards to health and safety and environmental issues such as noise pollution, litter, safety and security, property damage etc.

Health and Safety Officers: Thorough experience coordinating checks with the Health and Safety Officer of every venue utilized, inspections of stages, electrical equipment, lighting, wiring, ensuring food is halaal, required amount of vegetarian dinners and any other special dietary requirements are met and signed off.

Fire Safety: Experience in the coordination with the local fire station to assess the safety of venues and a strict planning programme within the function.

Suppliers: Liaising and communicating with suppliers and ensure all equipment and produce is within regulations as well as checking their health and safety policies.

Insurance: Proficiency in ensuring that insurances are taken out to maintain integrity of client venues and experience such as weather damage for outdoor functions.

Inspections: Experience prioritising the checking of all stages of the client brief are completed inclusive of minor details as well as the main concept. It is of vital importance to assess progress regularly and all people involved so as to ensure a smooth running function.

Security: Involvement in the assessment of security requirements, contracting agencies, working a security plan into the concept, plan and scheduling.


Premier Inn Penrith U.K. (April 14th –present)

Started working as night shift supervisor doing the daily cash up and banking for both reception as well as the restaurant. Checked in guests that arrived late and did hourly security checks ensuring that all was well. Did nightly deep cleaning at reception as well as in the dining area.

I was also responsible for the setting up of the hot and cold buffet for breakfast and baked all the pastries. I made sure that breakfast had the correct list of who was attending breakfast and also submitted a list to house keeping as to who was leaving that morning.

Little Chef - Penrith England (August 2015 – 26th February 2016)

Returned to England to work in Little Chef as a cook as well as serving guests. Other tasks include clg tables and cleaning dishes as well as anything else that is required within the location. I was made a supervisor in early December 2015. Tasks included cashing up at the end of my shift as well as doing weekly and month end stock takes. Left end of February 2016.

Tim Hortons - Edmonton, Alberta (2012 - 2015)

Assigned to counter sales incorporating handling cash at the register as well as serving guests and handling numerous requests as well as aiding guests in various ways. Have done extensive baking as well as the completion of production sheets and now on the I pad. I have done and passed the management advanced food safety training course for Canada receiving an accreditation valid until 2017. This accreditation is valid throughout Canada. I am currently on the management program within the Tim Hortons organisation.

I also received a commendation from the president of Tim Hortons Canada for exceptional customer service.

I have aided the store manager with the inventory within the store as well as placing new orders for inventory. I also received inventory and had to ensure that stock was received at the correct temperature so as to ensure the safety of the food.I have also been a participant in various in house training and marketing/making it right seminars and courses. I had to leave due to constraints and limits pertaining to my work permit.

Reach Out Promotions - Johannesburg, South Africa (2000 to 2010)


Organized corporate product launches for various corporate concerns such as Barloworld (South African conglomerate incorporating Caterpillar, Massey Ferguson, Claas and much more), Renault South Africa and Daimler Chrysler.(This included an awards evening for Daimler Chrysler for 3,000 delegates including various dignitaries from local and national government) Guest speakers were arranged, government officials invited, (food, table décor, hall décor, entertainment, stage, trophies, judging of relevant awards, nominees, compere, security and accommodation) were arranged.

Organized a world conference for INSARAG, an annual conference on disaster management when countries send teams to rescue people in times of earth quakes, floods etc, run under the auspices of the United Nations. Delegates from 26 different countries attended this annual conference. Fetched delegates personally from the airport, accommodation was arranged, entertainment, guest speakers, impact studies, security, stationery, sponsorship to cover costs as well as having the press at hand to advertise the event.

Organized CTA tourism conference (Community Tourism Association of South Africa) a national tourism conference with delegates from all over South Africa in attendance.

Fetched delegates personally from Johannesburg International Airport and arranged not just the conference content itself but also guest speakers, security, entertainment, catering, sponsorship to cover costs, stationery, press as well as gifts for the delegates.

Hosting annual beauty pageants such as Mr/Miss Boksburg and liaised with contestants, choreographers, stage personnel and musicians in order to make each event individual as well as entertaining.

Charity fund raising events such as sit down dinners, and on many occasions I had to negotiate with celebrities whether they were sports stars, musicians or television personalities to attend these function. Dealt with celebrity agents, negotiated fees, relevant insurances, and which promotions were permitted. Fund raising events included golf days, bingo evenings, concerts, charity balls as well as various dinner evenings.

Business networking where local businesses were invited to a themed breakfast or lunch with a guest speaker and they were encouraged to interact with each other and there by doing business with each other therefore keeping business within our locality.

Marketing analysis and consultation on corporate image for numerous businesses that felt they were being left behind in the local market. (This included proof reading marketing material, doing market analysis and producing a marketing plan and advising staff on how to promote the company’s corporate image). Liaised with companies to ensure that all monies were paid in or collected on time and on schedule.

The Boksburg Information Publicity and Tourism Association – Boksburg South Africa (1994 to 2000)

DEPUTY DIRECTOR (1996 – 2000): Second in charge to the director meaning my natural progression would have been

becoming Director or the person in charge of the organization.


Marketing committee member for Boksburg and instrumental in producing a marketing plan for the city.

Acquiring sponsorship from local authority as well as local and national corporate companies (Clover S.A., Colgate Palmolive, Cadbury’s and Tiger brands) for both the running of the publicity association as well as for various organizations namely the Boksburg Society for the Aged and the S.P.C.A. Proposals were sent, including finance requirements and purpose, then a presentation was made to the board of directors.

Dealing with the public daily on matters pertaining to tourism such as information on local tourist attractions, guesthouses and restaurants in the city. Historical matters within the city that included historical tours of sites and relevant information on the history of Boksburg. Liaison with local authorities/councils on behalf of the public and assisted and advised them on council related issues such as advice on utility bills and then referred them to the appropriate department or person at the council.

Grading and advising establishments on new standards and practices within the tourism industry.

Being a public organization we hosted various public events, charity/fund-raising events including festivals, beauty pageants, and concerts, boxing and dining evenings, golf days and dinners.

Liaising with companies and the general public and ensure that all monies were paid in or collected on time and on schedule.

South African National Defence Force – South Africa (1991 to 1994)

Aide to the Regimental Sergeant Major: Running the unit on a daily basis under his supervision. This included making sure the chef had meals prepared on time, troops went to chapel and parade on time, liaised with the public works department if lights needed changing or if the boiler needed repairs, made sure that the vehicles route authorities were not dated. In addition, duties also included the running of the canteen and bar, the transport department, maintenance of the buildings within the unit and the translation of the basic rule book from Afrikaans into English.

Lloyds Bank – London (1987 to 1990)

Bank Clerk: Various office duties including opening accounts, dealing with client queries, answering the telephone, processing debits and credits daily and general filing.



Lloyds Bank: Customer First course (1987), Office Management course (1989)

Boksburg Information, Publicity & Tourism: Tourism Impact Study seminar hosted by the South African Minister of tourism (1995), Tourism in partnership with the Private Sector seminar (1997), The impact of the Olympic Games on the Tourism Sector seminar (1997), Governmental Role in Tourism seminar (1998), Hospitality & Service Industry of South Africa Regulations on Food and Hygiene seminar (1999).


Chelmer Valley High School: Chelmsford, Essex (1981 to 1987)

A level Geography (B), Economics (C), History (C)

O level English (C), Maths (C), Geography (A), History (B), Economics (B), Religious Studies (B), Meteorology (A), Woodwork (C), Chemistry (C), Physics (B)

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