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Customer Service Accounts Receivable

New York, New York, United States
October 09, 2016

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Trustpilot, Inc. New York, NY April 2015 – Present

Accounts Receivable/Collection Specialist

Outbound reminder calls to delinquent customers.

Generate and send out invoices daily.

Servicing inbound calls and emails from customers in regards to payments.

Resolve any dispute with local sales reps as well as Finance in Copenhagen.

Work cohesively with internal departments to research and resolve billing errors.

Cashing checks and booking payments against AR sub ledger.

Weekly send out of written reminders.

Monthly send out of account statements.

Perform account reconciliations, financial reports and general ledgers.

Carry out billing, collection and reporting activities according to specific deadlines.

Participate in month end closing procedures.

Monitor customer account details for non-payments, delayed payments and other irregularities.

Other Finance + administrative tasks.

Peter Cooper Village Stuyvesant Town, New York, NY April 2011 – October 2014

Accounts Receivable

Maintained and submitted rental payments for up to 2,894 units.

Retrieved and reviewed rent bills and checks held at the bank.

Filed bank withdrawals and prepared bank stubs for rent.

Prepared lease renewals, security deposit requests, and new tenant security.

Apply Charges: including lockouts, NSF checks, and late fees.

Adjusted tenants billing, reversal payments, and reconciliation of future charges (rent roll).

Gathered and organized vacated tenants charges (HD81s), contact bank to release interest.

Copied and scanned documents such as security checks, books and legal paperwork.

Organized batches, and documented adjustments.

National Grid - Vestal, NY May 2009 - September 2010

Collection Representative

Billed collector/ customer service (accepted payments via Check and Credit Card).

Opened new accounts and closed old accounts for gas/electric services.


Binghamton University, Binghamton, NY May 2009

Bachelor of Arts in progress: Sociology

Relevant Courses: Financial Accounting, Macro\Microeconomics & Econometrics


Proficient in MS Office, Adobe Acrobat, Adobe Creative Suite, Windows and Mac OS

Accounting Software: MRI, Unit4, Salesforce, E-pay/Pay pal, Reviso and lockbox(SVB & BNY)

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