NICOLE S. HOLNESS

**** ********* *** ******, ****** Bay, Florida 33190 Cell: 305-***-**** Email: acwy8z@r.postjobfree.com

SUMMARY

Versatile, high-energy, professional with six years of extensive human resources experience, who supports and enhances human resources initiatives by driving results and contributing to team efforts by accomplishing established goals. Seeking a challenging job to deliver best of my skills and make best use of my efforts in gaining experience.

EXPERIENCE

COMMUNITY HEALTH OF SOUTH FLORIDA, INC. (FQHC) (Miami, Florida) 03/2011 – Present

Personnel Technician, Human Resources

Provides administrative support to the Assistant Vice President Human Resources and Risk Management / Privacy Officer with the day-to-day activities in Human Resources.

National Health Service Corps (NHSC) Administrator / Point of Contact for clinical staff loan repayment and scholarship programs; maintain the integrity of the portal.

StuderGroup Leader Evaluation Manager (LEM) Portal Administrator; 90+ Leaders, 11 Health Centers.

ADP Workforce Now System Administrator.

Expert in job description creation; ensuring compliance with policies and procedures.

Oversee the recruitment and hiring process, which include developing and implementing recruiting strategies, sourcing and screening candidates, conducting background investigations, administering pre-employment assessments, and scheduling interviews.

Conduct new employee orientations.

Conduct new hires screening and paperwork for new employees.

Coordinate performance appraisals for 870+ employees; schedule and perform employee’s probationary, status change, annual and merit for the organization; update new earning rate and shift differentials.

Set up and define benefit plans, tiers and class in ADP HRB; ensure payroll deductions are mapped to ADP Pay Expert.

Manage the design and development of tools to assist employees in benefits selection.

Mediate between benefits providers and employees, such as by assisting in handling employees' benefits-related questions or taking suggestions.

Maintain daily attendance record for the HR Staff; generate reports as needed.

Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and salary analysis.

Conduct exit interviews to identify reasons for employee voluntary separations.

Conduct personnel file audits for 850+ employees; ensure credentials and documentation adherence to all regulatory and compliance guidelines.

Perform employee status changes and separations; identify COBRA qualifying events in ADP HRB.

Grievance handling.

Prepare turnover reports for corporate staff.

Perform verification of employment.

Perform all EEOC reports to various agencies, e.g., U.S. Equal Employment Opportunity Commission.

Strong understanding of FMLA, STD and LTD leave process.

Strong understanding of HIPAA and Security Awareness.

Process applications for appointment and reappointment of privileges to Community Health of South Florida, Inc. for 200+ licensed providers.

Process providers credentialing and re-credentialing applications for 200+ medical staff with participating insurance groups, monitor applications and follow up as needed.

Verify professional licensure, required training, certifications and maintain all records and documentation of the application and verification; evaluate information on applications to verify completeness and accuracy.

Sets up and maintains 200+ provider information in online credentialing databases and system.

Tracks license and certification expirations for 200+ medical staff to ensure timely renewals.

Ensure medical staff verifications and accreditation information are up to date; maintain records for regular auditing, as well as maintain close communication with all appropriate practitioners to ensure that records are up-to-date and consistent. Assist auditors.

MACY'S FLORIDA 10/1994 – 6/2009

(Headquarters: Miami, Florida, 62 retail stores in Florida & Puerto Rico)

System Administrator, Facilities Management and Construction (2001 – 2009)

Configured and successfully launched an enterprise asset management system (EAM) to manage physical assets and maintenance functions. Proactively monitor the system for optimum performance, insure the integrity of system and that the system is uncompromised; identify deficiencies and potential opportunities and develop innovative and cost-effective solutions for improving customer service.

Created and managed a comprehensive preventive maintenance work order program, and structured the reactive maintenance work orders work-flow process for 63 retail locations, the central organization and 3 distribution warehouses; establishing users, users-group, security and status authorization.

Developed and implemented requisitions and purchase orders for the Facilities Management department; defined work-flow process and established business procedure, defined user limits, designed forms and custom expense reports, which had a direct impacted on reducing costs, resulting in a significant reduction in expense, consistently and consecutively keeping budget.

Produce fundamental productivity analysis reports to identify business opportunities and established best practice standards for facilities, equipping management with the necessary tools to better operate the business and reduce and control expense.

Train and support other Macy’s divisions (Macy’s East, Macy’s West, Macy’s Logistics) to use the EAM software for their business.

Administrative Assistant, Operations (2000 – 2001)

Serve as Administrative Assistant for a vice president, regional director of stores and in-house general counsels’ in the Burdines-Macy’s central organization.

Develop complex spreadsheets to forecast business initiatives, such as the leased business sales plan and gross margin plan, and the general liability and worker’s compensation allocation data.

Plan meetings, teleconferences and video-conferences, manage all travel arrangements, prepare expense reports, handle certificate of insurance and prepare office correspondence.

Administrative Assistant, Store General Manager (1999 – 2000)

Directed day-to-day office operations, provide administrative support to the store general manager, assistant store managers and department managers at the Burdines Downtown Miami location.

Consistently delivered outstanding customer service, address and respond to internal and external customer concerns in an appropriate and professional manner.

Oversee all travel arrangements, plan meetings and teleconferences, coordinate team building events, manage accounts payable/receivable and prepare expense reports.

Coordinator, Risk Management, Licensed Operations and Credit Promotions (1994 – 1999)

Develop statistical reporting to track new proprietary credit accounts and evaluate third party penetration rates.

Manage the corporate credit promotions incentive program that motivate store associates to drive the proprietary credit new accounts initiative and reward stores that meet and/or exceeded goals.

HIGHLIGHTS

Compensation/payroll

Extensive expertise, oversight and administration on benefit packages

Employee relations

Excellent communication skills

Exceptional interpersonal skills

Consistently deliver outstanding customer service

Administration new hire orientation

Training and development

Recruiting, hiring and retention

Remarkable analytical, logical and mathematical skills

Data entry

Leadership skills

Personnel records Maintenance

Audits

Regulatory compliance

HR Policies and Procedures

Exemplary planning and organizational skills

Project management

ADP Workforce Now

ADP eTIME

MD-Staff (Credentialing Software)

Microsoft Office Suite

Computer-literate with extensive software proficiency for a variety of applications

Forms and reports development

Presentation and spreadsheet preparation

AWARDS AND RECOGNITIONS:

2013 Community Health of South Florida, Inc. Employee of the Year

2013 Doris Ison Health Center Employee of the Year

Florida Sterling Council Six Sigma Yellow Belt, Health Care

EDUCATION

Diploma, Computer Business Applications, Miami Institute of Technology, Miami Beach, Florida (1991 - 1992)

High School Diploma, Miami Carol City Senior High, Miami Gardens, Florida (Graduation, 1990)

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