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Service Sales

Location:
United Arab Emirates
Posted:
October 09, 2016

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Radiancy Dhar

DOB: ** feb ****

Address: Nangbah (Lumchor) West Jaintia Hills Dist- Meghalaya - 793150, India

Phone Number: +971-*********,+971-*********

Email: acwy8j@r.postjobfree.com

Skype ID: radiancy17

Career Objective: looking for a bright future in the hospitality & aviation industry that offers professional growth while being resourceful, innovative and flexible.

Educational History:

Passed H.S.L.C in the year 2005 from government high secondary school Jowai.

Passed H.S.S.L.C in the year 2007 from Thomas Jones synod college Jowai.

Diploma course in aviation hospitality and travel management in the year 2008 from Frankfinn shillong.

Additional qualification:

Certified in DTP (Desktop publishing) computerized course

Professional Experience:

J W Marriott( previously known as Pune Marriott convention Centre),Pune

Food & Beverage Service 4th October 2011-6th October 2012

Accept any bookings and for keeping the booking diary up to date, reserves the tables and allocate reservations to stations, greet guest upon arrival

Used to handle day to day restaurant operations

Responsible to take the heavy rush hour with subsidized manner.

Given responsibility to give personalized service to the VIPs.

Having the controlling power during rush hours..

Maintaining a good relationship with the guest so that they come back.

Maintaining good relationship with all departmental staff.

Oakwood hotel and residence,pune

F & B (server) 16th October 2012- 20th June

2013

Greet the guests of the hotel at the time of Check-in & Escort to their table.

Taking reservation calls for the outlet..

Solving queries of the customers..

Capability of doing up selling.

Making daily sales report.

Making Discrepancy Report.

Taking Feed backs of the guests after their meal.

Alila hotels and residence, Bangalore.

Food & Beverage (bartender) 5th May 2013 – 10th sept

2013

Presenting the menu to the guests.

Maintaining the Standards & Quality of the service.

Set up the bar.

On a weekly basis Inventory has to done for the stocks.

Daily Inventory of beverages

Taking Orders from the guests.

Serving the Guests In the bar

Constant endorsement of further sales...

Making and serving various beverages and cocktails to the guest.(bartender)

Gokulam park hotel, Doha Qatar.

Food & Beverage 4th oct 2013-12th mar 2016

Joined as a waitress, and promoted to f n b supervisor after a year

Maintenance of highest professional standards of service

Fully in charge of buffet line, prepares buffet serving gear, prepares name tags for food maintain the cleanliness of the buffet and inform the kitchen for replenishments of food

On a weekly basis Inventory has to done for the stocks.

Everyday inventory of alcohol

Constant endorsement of further sales.

Setup the banquet function, meeting etc.

Handling banquet function

Responsible of billing the guest

Holding a regular meetings with the staffs

Conducting training every month for staffs

Making duty roster on a weekly basis and holiday lists

Having the controlling power during rush hours.

In charge of room service order

Maintaining a good relationship with the guest so that they come back.

Handling complaints and able to answer any queries of the guests

Responsible for seeing that all the duties for the preparation for service are efficiently carried out

Anantara The Palm Dubai & Resort, Dubai.

Food & Beverage 14th mar 2016 till date0

Outlet supervisor of The Beach house, casual dining beach side Al-a-carte restaurant.

Managing the day to day operations of the outlet.

Managing the staffing.

Handling functions happening at the outlet.

Managing the pay tracks of the outlet staff.

Maintaining public relations with the guests.

Taking of guest feedback.

Handling and managing guest complaints.

Training and development of the staff.

Upholding the standards set by the hotel.

Responsible for the billing and day to day to accounting of the outlet.

Responsible for the monthly inventories of the crockery, cutlery, glassware and outlet stocks.

Liaising with the other F&B outlets and other departments of the hotel for operational requirements.

Preparing of the SNAG list for preventive and regular maintenance purposes.

Maintaining the highest professional standards of service.

Special Skills:

Comprehensive problem solving abilities, excellent verbal and written communication skills, ability to deal with people diplomatically, willingness to learn, team facilitator & hard worker.

Language Ability:

English :

Excellent

Hindi :

Excellent

Hobbies:

Playing the guitar.

Singing.

Listening to music and to take down song lyrics.

Cooking



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