Douglas Moody

*** ******* ******

Apt *F

Brooklyn, NY 11212

Home 347-***-**** or Cell 347-***-****

acwy8i@r.postjobfree.com

SUMMARY OF SKILLS

Highly motivated, professional Customer Service Representative is seeking an opportunity within an organization where my extensive experience and knowledge in providing quality work will be an asset. Qualifications include:

• Hardworking, motivated and punctual; thrive while working individually or in a collaborative work environment

• Extensive experience in providing excellent customer service work

• Excellent communication skills with the ability to follow written and verbal directions EXPERIENCE

Red Payments New York, NY

Customer Relations Specialist 05/2014 – 06/2016

• Responsible for communicating with merchants regarding accounts and processing payments

• Maintained relationships with merchants to resolve issues or complaints to keep retention in place

• Update data base information and maintained accuracy of contact information as well as all merchants related information

• Conducted cold calls to provided information on services and products being offered by the company in an effort to facilitate addition business Card Payment Systems New York, NY

Customer Service / Risk Manager 10/2007 – 11/2015

• Inform investment decisions by analyzing financial information to forecast business, industry, or economic conditions

• Document, and ensure communication of, key risks

• Maintain input or data quality of risk management systems

• Recommend ways to control or reduce risk

• Meet with clients to answer queries on subjects such as risk exposure, market scenarios, or values-at-risk calculations

• Develop contingency plans to deal with emergencies Concord Payment Systems New York, NY

Customer Service Representative 08/1999 – 12/2006

• Update data base information and maintained accuracy of contact information as well as all merchants related information

• Sold products and services to new merchants

• Answered phone inquiries, email and other correspondence regarding merchants issue, concerns and account discrepancies

• Provided support to all independent sales offices