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Customer Service Sales

Montreal, Quebec, Canada
October 09, 2016

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Jack Gibbons

*** **** ***

Lachine, Quebec

H*T *E1

Res.: 514-***-****

Cell.: 514-***-****


Bilingual Manager with a career history in key management positions covering all aspects of the manufacturing and supply process. A "hands on" professional, comfortable working at all levels of Management. Through product analysis and development, constantly reaches or exceeds target profit revenues thru increased market share.

Key competencies include: Business Development, Sales Management, Customer Service, Project Management, Supply Chain Management, Contract Negotiation. Very strong believer in the benefits of superior customer service.


JEG SERVICES January 2015 - Present

Consulting services in Sales, Business Development,

Project Management, Procurement

RESOLUTE FOREST PRODUCTS, Montreal, Canada January - November 2014

Manufacturer of Newsprint and Specialty grade paper

Supervisor, Paper Mill Procurement Shared Services

Responsible to manage and oversee day to day Procurement process. Supervise activities of 9 direct reports handling $1 Billion annually in purchases. Also, responsible for Operations Management tasks, sourcing and special projects as well as achieving KPI's and negotiate contracts at the Corporate level.

SCHAEFER ROLLS, Farmington, NH, USA 2009-2013

Supplier of rolls, covers and services for the Pulp & Paper, Plastics and Industrial sectors.

Business Development-Canada

Responsible to oversee and manage development of sales for Canadian market, established budgets based on current market conditions, provide competitor analysis and promote company products through mill visits and presentations. Also, attended machine outages to perform audits, present recommendations to improve paper machine efficiency. Provided 24 hour dedicated service.


~Increased company exposure to Canadian market

~Developed & implemented new applications which improved paper machine efficiency & reduced downtime, resulting in substantial customer savings and creating additional revenue for the company.

STOWE WOODWARD, Raleigh, NC, USA 2004-2009

Supplier of rolls, covers and services for the Pulp & Paper, Plastics and Industrial sectors

Application & Service Representative

Responsible to lead a team of sales engineers accountable for regional sales & profitability, develop sales strategies, expand company products reach and profit revenues. attend machine outages to perform machine audits and identify new business opportunities to increase market share. Also responsible to present and negotiate with prospective & existing clients, provide market & competitor activity analysis and direction to all manufacturing plant facilities. Ensured quality and highest level of customer service in all regional manufacturing facilities. Provided 24 hour dedicated service


~Top sales recipient in North America 2005 & 2007

~Exceeded budget of $12M by 20% (2005)

~Dual recipient of prestigious “President’s Club Award”

~Single largest sale of $873,000.00 in company history (2007)

~Implemented new strategies to increase sales/market share

MARCUS EVANS, Montreal 2003

Marketing conferences covering all industries, bringing suppliers and potential clients together.

Account Executive

Responsible to develop customer base thru cold calling, qualify prospective solution providers to market with Fortune 1000 senior executives and market analysis on respective industries & competition as well as implement sales forecast system

JEG SERVICES, Dorval 2002

Independent Consulting services

Provided project management & expedition services to petro-chemical & pulp & paper industries


Supplier of high pressure cutting equipment to the Pulp & Paper, Food, Plastic & industrial sectors.

Senior Sales Representative

Oversaw & managed development of Canadian & Eastern US markets, market company & products through customer visits, trade shows & presentations, expand market outside core

business and implement sales forecasting & budgeting system. Prepared proposals in liaison with application & engineering and implemented call reporting system


~Market share and sales increase by 25%

Metso Inc/Valmet, Dominion Engineering, Montreal 1984-2000

Supplier of Paper Machines, Components & Services to the Pulp & Paper Industry.

Regional Sales Representative-Customer Service. 1992-2000

Responsible for total management and development of a defined regional territory, direct other divisional units as required, provide ongoing market analysis, established annual sales forecasts for various product groups & developed long range plans with customers. Provided 24 hour customer service.


~Expanded territory sales from $900K to $10M in 8 years

~Successfully resolve customer problems thru machine audits and warranty issues

~Promoted and maintained a unified presence to customers

Canadian Sales, 1991-1992

Responsible for increasing market share of Canadian market, prepare quotations based on customer requirements, ensure all after sale engineering documentation is complete for project and resolved customer issues/warranties


~Met sales budget of $10M

Regional Sales North East –USA, 1990-1991

Responsible for North East region to Pennsylvania, develop company presence and expanded market share and establish budgets and targeted key accounts.


~Met Sales Budget of $5M in first year

Sales & Project Manager, 1984-1990

Managed $80M in projects annually. Provided support for US sales


~Maintained a “zero” material loss ratio

~85% record of on-time deliveries

Period 1973-1984:

Sales Specialist – Pulp & Paper, Foundry Analyst - Manufacturing Engineering Specialist- Printing & Graphic Reproduction; Supervisor-Printing & Graphic Reproduction, Mining Department – Junior Draftsman, Mining Department – Drawing office and Steel Mill Division – Drawing office.


Valmet Corporation, North America,1994-1996

Paper School

Valmet Corporation, North America,1992-1994

Paper Machine operations

McGill University, Montreal,1989-1990

Business Management Courses

General Electric Corporation, Lachine,1976-1978

Manufacturing Studies

John Grant High School, Lachine


Outlook,Word, Excel, Powerpoint, JDE, Marcam, SAP

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