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Customer Service Manager

Placitas, New Mexico, 87043, United States
October 09, 2016

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* ******* ***** ***** ********, NM 87043, 505-***-****

Scheduling treatments guest registration processing forms of payment spa reservation making products and treatment deluxe

I have a successful and verifiable track record in Hotel and Spa Management. I am courteous and reliable; as well as service oriented and highly enthusiastic.

Extremely knowledgeable in assisting clients and guests to overcome obstacles with innovative solutions. I have extensive experience in the hotel industry and have a genuine calling for customer service.

Experience in Microsoft Office, Harms Spa Millennium and other computer applications.

Key Skills

Guest Service Scheduling/planning Receptionist Skills

Organization Skills Effective Communicator Fast Paces Environment

Superb Leadership Forms Preparation Reservation procedures

Team building Payment Processing Spa Experience


Touch of Tranquility Spa, Tucson AZ

Concierge Manger

Responsible for creating a work environment that promoted team work, performance feedback, recognition, mutual respect and employee satisfaction.

Responded to guest in a professional and timely manner, achieving positive resolution.

Participated in the implementation of new product and maintained inventory levels for all spa products.

Encouraged and developed team-orientated philosophy of the importance and commitment to excellent customer service.

Best Western Mission Inn Las Cruces, NM

Directors of Sales

As the Director of sales I prepared and implemented yearly sales and marketing plans. I was responsible for executing all property advertising and promotional needs.

Cultivated all property advertising and potential business accounts.

Ability to grasp new ideas and integrate them into desired results.

Assess organizational needs and implement administrative procedures.

Best Western Mission Inn Las Cruces, NM

Assistant Manager

I was responsible for the supervision of all front office and restaurant employees. I am knowledgeable in all aspects of Visual Matrix property management system.

Provided excellent customer service in 75 room full service hotel.

Assisted the General Manager with initiating new system and procedures for the front desk.


Bachelors of Business in Hotel Restaurant Tourism Management New Mexico State University 1999

Central New Mexico Community College Pre Health Science Courses 2015

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