Pamela Clark

951-***-****

acwy6p@r.postjobfree.com

Call Center Customer Service Representative

Professional Summary:

● Call Center Representative with 18 years outstanding customer service and leadership experience

● Customer-oriented successful at conflict resolution

● Top 5% in sales in the local region out of 800 representatives

● Maintained up-to-date knowledge of company policies and procedures

● Acknowledged by management for meeting and exceeding sales quotas,service and quality standards every review period

● Member of Amtrak's $1,000,000.club for ticketed revenue 10 years in a row

● Led program of 15 representatives to drive sales up by volunteering to assist fellow agents who scored under office average

● 1 of 25 out of 800 trained in Special Accounts "the Travel Agent Help Desk" assisting fellow Amtrak agents and Travel Agents all over the United States with expert knowledge in all 6 Travel Agent booking software programs

Skills: ● Trained on Amtrak's "TDD Desk"for deaf and hearing impaired customers

● Fast and accurate Credit Card Processing skills

● Client Oriented Expertise

● Microsoft Office Windows, Outlook and Excel Proficient

● Skilled at training staff

● Strong telephone etiquette

● Outstanding ability to offer upgrades,products and partner company services

● Excellent listening skills

● Accurately Added and updated customer information in computer

● Thrive in fast paced, high call volume environment

● Friendly and dependable,team player

Employment:

Amtrak:

April 1997 - September 2015

7920 Lindbergh Dr Riverside, California 92508

951-***-****

• 18 years Call center customer service, knowledge and experience

• Calm and professional under pressure

• Multiple positive reviews acknowledging dedication to excellent customer service

• Exceptional attention to detail

• Fast learner eagerly looking to advance

• Self motivated,positive outlook

• Offers customers accurate availability and product information

• Excellent problem solving skills

Education:

Arlington High School

Riverside, California

Diploma

*References available upon request