MARIA GORETTI CLEMENT

CAREER OBJECTIVE: Obtain a position as a PMO analyst in a challenging environment wherein my organizational skills and experience to achieve the corporate goals." Professional Experience

EDUCATION: T.Y.B.A from Mumbai University in 2001.

H.S.C from Mumbai University in 1998

S.S.C from Maharashtra Board in 1996

WORK EXPERIENCE:

Working with M/S MASTEK /MAJESCO LTD- Mahape since March 2007

Joined Mastek LTD as a PMO (Project Management Office),

Role & Responsibility

Do GME (Gross Margin Estimation) in SAP and keep the track of the project and the cost.

All MIS report from SAP and ask Project Manager/Project Leader for variance in the report.

Keep track and schedule the Monthly review for our Business Unit

Follow up with Project Managers/Leaders/Module Leads for Project Status Reports, Defects Reports and their Renewals of contracts and New Opportunity of different region for projects.

Take care of the Contracts of different projects and keep track of the contract Value and the Resources Count.

Reminder sends to PM for Contract Renewal.

Prepare the forecast number for the project and even track the same.

Keep the track of the project budgeted number with actual numbers and the Forecast number.

Coordinating with Finance for Incorrect cost, cross charges.

Prepare with Monthly timesheet report.

Prepare Grade mix report.

Prepare Resource Utilization report.

Prepare and keep track of the Exception report.

Coordinating with HR for resource status updated (Resigned, Release or New Joinee) and even for HR related issues for our onsite counter parts.

Do with Onsite Communication with Onsite Counter Part.

Do with Scheduling and Planning for Project Managers and New Joinees in MSP.

Prepare MOM of the Meeting and keep updating the same.

Keep a track of PTD and YTD numbers.

Keep Track of Resource Information (joining date, confirmation date, Probation date).

Staffing and Loading of the resources in SAP (Internal Use)

Keep Track of Forecast and Budgeting Numbers

Keep a track of the Software list and new the requirement of the software needed for the project.

Keeping note of all the testing defects and accordingly update it and report it to the respective Manager for closure.

Keep of the track of the Open Internal Audit report.

Schedule Meetings within the team.

Data Analysis, in terms of Cost and Revenue

Take care of the resource loading, according to the project estimation, so that billing can happen correctly.

Maintains fiscal systems for the purpose of recording, forecasting, monitoring and budgeting project expenditure

Assist Project Managers and Program Managers in handling daily activities

Worked With M/S Keystone Solutions PVT LTD- Vikhroli since September 2005

Joined KEYSTONE Solutions PVT LD as a Project coordinator for Technical Solution Group in September 2005

Role & Responsibility

Follow up with project resources/Leaders/Managers for Project Status Reports

Keeping track on project resources availability on weekly basis (Shift Schedule)

Keeping Tracks of Product releases.

Preparing Weekly Operational Reports and Strategic Reports.

Preparing Reports for Resource Utilization.

Keeping Tracks of Different Servers Application and URL down status report.

Preparing Documents

Schedule Meetings with the Teams and PM Every Week.

Keeping Tracks of All license Software and accordingly updating it.

Creating and giving access rights in VSS.

Allocating Local and Onshore Problems to DBA.

Keeping tracks of new products environment.

Allocating new request for new environment or any request (TRF) to DBA.

Handling Batch Operations.

Client interaction.

Working on Ms Project.

Working on PowerPoint.

Conducting Interviews.

Making MIS reports

Maintains fiscal systems for the purpose of recording, forecasting, monitoring and budgeting project expenditure

Assist Project Managers and Program Managers in handling daily activities

Preparing MOM ( minutes of the meeting)

Plan the activity according to the deadlines.

Working on Flag management process.

Worked with M/S CMS Computers Ltd. Andheri since January 2004

Joined CMS as a Project Coordinator in January 2004 and was initially assigned to multiple sites to understand different systems and diverse work cultures.

Site 2nd

Was posted at SYSTIME COMPUTERS LIMITED MAHAPE as a Project Coordinator. From date 31st April-15th September

It is FMS client for CMS, as a Project Coordinator from31st April. Has a team of 8 engineers to handle more than 300 desktops, 50 servers, Monthly call analysis reports and maintenance of spares movement register. Call assignment also included a group of VIP users, for whom Response time of less than 10 minutes has to be maintained.

Role & Responsibility:

Attending to customer calls.

Resolving First Level calls.

Maintaining inward / outward register for spares.

Analyzing Monthly reports.

Maintaining asset tracking.

Antivirus audit reports.

Creating Login Id and give rights accordingly in the server.

Monitoring of network machine and Links of the third party.

Documentation of Different Application.

Keeping tracks of pending calls and escalation of the call accordingly.

Call logging and keep track of Vendor calls.

Vendor follow-ups, co-ordination and escalation.

Creation and Deletion of Login Ids

Preparing reports of vendor escalation.

Site 1st

Was posted at Kotak Mahindra Finance Limited Kalina as a Project Coordinator from date 5th January till 30th April 2004

KMFL Kalina is the central point to which all other locations are connected. Hence, all the main servers including the Firewall, MS Exchange Hub, Proxy, RS 6000, Sun Solaris and Database servers are located at Kalina. The team at Kalina comprises of 7 engineers and the Project Manager. In addition to the 300+ systems at Kalina. It also houses more than 25 servers and 65 Exchange sites connected to the Hub server. All the main branches are connected to Kalina through Lease Lines / ISDN / VSAT / RF Links in addition to a 2Mbps link with the ISP for Internet access.

Role & Responsibility: -

Attending to customer calls and complaints

Resolving First Level calls

Keeping a track of Daily calls and Pending issues at all locations

Co-ordination with FM locations for calls & other related issues.

Call logging and keep track of Vendor calls.

Vendor follow-ups, co-ordination and escalation

Monitoring the WAN link connectivity

Preparation of WAN link connectivity reports daily

Follow-ups for spares with CMS / other vendors

Maintaining inward / Outward register for spares

Preparing of MIS reports (Call Category, TAT, Attendance, Backups etc.) and SLA comparison.

Analyzing Monthly reports and coordinating with regional location managers to improve upon weak areas and maintain the SLA minimum and achieve even better results.

Antivirus audit carried out fortnightly

Managing the team in absence of Project Manager

Arranging for additional manpower for new branches and doing a need-supply analysis for existing branches.

Coordinating with CMS and Kotak for Cabling of new branches.

Calculation of manpower deployment as per the matrix, and ensuring proper billing and payment of the same.

Ensuring new policy and process implementation done at all locations by all Engineers.

Maintaining asset tracking.

Keeping track of media requirement for backups for each location as per the policy.

Helping / suggesting on the modification required in the process already existing.

Keeping track of Id Creation and Deletion form by giving tag number.

Worked with M/S BRISK INDIA COMPUTER LIMTIED VIKROLI as Helpdesk Dated 26th May 2002 till 19th Dec 2003

Site 1st

Was posted at United Phosphorus Limited Khar as a Project Coordinator

Dated 26th May 2002 till 19th Dec 2003.

IT Was an AMC client for Brisk. I had a team of 10 engineers to handle more than 500 desktops call; I should coordinate 3 outstation site (Vapi, Ankleshwar, Jahagadia) with a Web based Online Call Logging System Responsibilities included continuous monitoring of calls, assigning and closing calls, generation of daily pending call reports, monthly call analysis reports and maintenance of spares movement register. Call assignment also included

Role & Responsibility:

Attending to customer calls and complaints

Resolving First Level calls

Keeping a track of Daily calls and Pending issues at all locations

Call logging and keep track of Vendor calls.

Vendor follow-ups, co-ordination and escalation

Analyzing Monthly reports and coordinating with regional location managers to improve upon weak areas and maintain the SLA minimum and achieve even better results.

Ensuring new policy and process implementation done at all locations by all Engineers.

Maintaining asset tracking.

Keeping track of Id Creation and Deletion

Keeping track of billing payment with the account department.

Preparing of quotation for different material.

Keeping track of inward and outward material.

Worked with M/S ONIDA SERVICE CENTRE Andheri as Public Relation Officer.

I was posted as a Public Relation Officer at service center.

Role & Responsibility:

Attending to customer calls and complaints

Keeping track of calls and give it to their respective Team Leaders

Proper Division of the areas to service engineers.

Going for the Dealer visit.

Keeping track of customer call slip.

Closure of call slip in their particular request.

PERSONAL Details

Name : Maria Goretti Xavier

DOB : 25th May 1980

Marital Status : Married

Sex : Female

Passport No : F4386803

Maria Goretti Clement

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