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Customer Service Sales

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Posted:
October 09, 2016

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OBJECTIVE

To use a multitude of skills to help your business to prosper to its full potential. I would like to have the right career path to be a true asset and flourish with your company.

SKILLS

Operations management and Auditing, Human Resources, Administration and Management, Scheduling, Sales, Training, Time Management, Customer Service, Call Center Operations, Technical Support, Microsoft Office, Safety and Security, Loss Prevention and Law Enorcement.

LABON FOSTER

3425 TOULON DRIVE, BATON ROUGE, LA 70816

acwy4e@r.postjobfree.com (M) 225-***-**** WWW.LINKEDIN.COM/IN/LABON-FOSTER-A8345234

EXPERIENCE

LEAD SAMSUNG EXPERIENCE CONSULTANT • MOSIAC SALES SOLUTIONS [20/20] • JUNE 2015- PRESENT

Greet and welcome potential clients, troubleshoot and diagnose Samsung mobile devices, help clients learn and utilize their device more efficiently, promote Samsung product, teach clients the differences between different Samsung mobile devices, help clients decide what is the right device for their lifestyle and needs, demonstrate Samsung mobile phones, tablets, laptops, smart television and smart appliances and coach and encourage staff on company policies and procedures.

HP DEMO REPRESENTATIVE•MARKETSOURCE • SEPTEMBER 2013-PRESENT

As an HP Demo Rep I go to various retailers such as Best Buy and Office Depot answering customer’s questions about HP products, as well as inform them on how HP products can benefit highlighting features of a certain product. I also train store associates on HP products, new products and selling technology.

MERCHANDISER•ACTIONLINK• OCTOBER 2013-PRESENT

Set up displays for technology companies such as Best Buy, Office Depot, HH Gregg, Sears, Target and Wal Mart. Install TV, Computer and Appliance displays as well as perform audits for manufacturers such as Samsung, Monster, GoPro, Panasonic, Sony, Dyson and Nikon

RESET MERCHANDISER•ACOSTA SALES & MARKETING• MARCH 2012-SEPTEMBER 2014

As a Reset Merchandiser for Acosta I go to varies businesses to reset stores, aisles, perform client audits, to speak with store personnel about bringing new products into their store as well as providing the store management on strategic locations to place the product for maximum sales and productivity for that product and also make myself available to assist with any potential problems.

WORKFORCE ANALYST•AT&T• MARCH 2006-JULY 2015

Assist employees with issues concerning schedules, time off request, medical/personal leaves and explain all options, Make sure employees are aware of all policies, procedures and guidelines modifying their schedule and taking time off, corresponding with other AT&T facilities in exchanging information and statistics of specified call centers. During my tenure I have also held the position of customer service representative and leader intern. As a CSR I assisted customers with billing and technical issues, (specializing in the android platform). As a Leader Intern I handled escalated matters and situations that representatives were not authorized to handle or equipped to resolve, which including: billing, accounts and technical issues, performing training duties.

RENTAL SALES AGENT•THRIFTY CAR RENTAL• APRIL 2005-MARCH 2007

Rent potential customers vehicles as well as sell an array of optional services such as insurance for the rental period, also to qualify them by asking specific questions and making suggestions on what type of vechicle best suits their need for the time of travel and passengers in the vehicle.

ASSISTANT GM MANAGER•ALBERTSONS•NOVEMBER 1985-NOVEMBER 2005

While at Albertsons I played many roles, I was in charge of making sure all G M merchandise was ordered with enough quantity and restocked on the shelves as quickly as possible. I was responsible for hiring scheduling and implementing company policies, procedures and directives. I also assisted the Store Director in managing perimeter departments, in addition to performing daily, weekly, and monthly audits of sales versus losses reports. I also had weekly conference calls, occasional meetings and duties as safety manager for the store, which consisted of making sure that our customers and employees were safe from human threats and coincidental accidents, by educating employees of the importance of paying attention to all persons and conditions of their surroundings.

LOSS PREVENTION OFFICER•DILLARDS• JUNE 2004-FEBRUARY 2005

To monitor unusual or suspicious behavior inside dillards, to prevent theft, fraud or any other incident that might cause the company monetary loss, as well as perform quartely inventory of merchandise and auditing sales report.

DEPUTY•EAST BATON ROGUE SHERIFF’S OFFICE• AUGUST 1995- NOVEMBER 2002

While working for the EBR Sheriff's Office I performed a variety of duties, I worked at the parish prison for 3 years, and where securing the inmates and the grounds were the prime directive. Making sure that the inmates were safe and secured was essential. I worked 4 years in uniform patrol, where my job was to answer calls of crimes alledgedly being commited. I also performed security details a lot of the time, where I secured various establishments (private and public) my training made me very aware and mindful of potential breaches and danger

EDUCATION

BUSINESS ADMINISTRATION • 1987-1991 • SOUTHERN UNIVERSITY A&M COLLEGE

PEACE OFFICER STANDARDS AND TRAINING (POST)

{LEVEL 2}•1995 • EAST BATON ROUGE SHERIFF’S OFFICE



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