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Customer Support Sales Executive

Location:
Mumbai, Maharashtra, India
Salary:
18k
Posted:
October 09, 2016

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Curriculum Vitae

Sunita Panigrahi

Mobile: - +*1-969******* E-mail: acwy31@r.postjobfree.com

Career Objective

To be associated with professional organisation, where I can contributes to its growth, productivity and development with my best skills and capabilities. So, I get commensurate career development opportunities and job satisfaction.

Personal Profile

Problem solving capabilities and ability to respond positively to varied situations.

Excellent interpersonal, communication and organizational skills

Ability to work in a team as well as an individual.

Quality conscious and proactive in nature, capable of thinking in and out of the box, generating new design solutions and ideas.

Qualifications

Qualification

University/Board

Month-Year

Percentage

B.A. (Eco.)

Mumbai University

2007

45%

H.S.C.

MSBTE

2004

53%

S.S.C.

MSBTE

2002

55%

Technical Skills

Providing the better customer support.

Fast learner & Capable of handling Pressure

Done the MS-CIT course.

Having the Good Knowledge on the software’s like CorelDraw, Photoshop, PageMaker and Tally 9.

Having the knowledge of DTP and Web Designing also.

Work Experience

One year working Experience in Divya Publications as an Office Administrator.

8 months working experience in Magus Customer Dialogue as a Sales Executive.

Working since 1 April 2014 till now in Nykaa Ecommerce Ventures Ltd as Customer support Executive.

Key Responsibilities handled

Responsible for handling and solving customers issues via phone or mails.

Verifying orders data on daily basis with their proper addresses, phone number, order value, duplication and return history.

Responsible for providing the administrative support to the customer support team.

Responsible for preparing, maintenance and analyzing data.

Researched and compiled answers to provide information to customers.

Provided the technical assistance and gave suggestions to meet customer expectations.

Assigned the tasks of providing timely responses to the queries and complaints of customers.

Handled the tasks of making outbound sales for new and existing customers

Personal Details

Address

Vijaya Niwas, Bhagwandas Society, Nalpada, Ghodbunder Road Thane - 400607

Date of Birth

7th Nov. 1987

Nationality

Indian

Languages Known

English, Hindi, Marathi, Odiya

Marital Status

Married

Hobbies

Music, Travelling

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Date:

(Sunita Ajay Panigrahi)



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