EDWARD F. DOYLE, JR.
Naperville, IL 60564
acwy2y@r.postjobfree.com
EDUCATIONAL BACKGROUND
Pennsylvania State University, 1973 – 1977, B.S. Business Logistics
Duquesne University, 1983 – 1987, MBA
PROFESSIONAL EXPERIENCE:
American Bar Association, Chicago, IL (1997 – Present) Assistant Director, Inventory Operations
Responsible for budgeting and P&L for shipping, order fulfillment, and storage operations
Control inventories in excess of 2,500 SKU at multiple 3PL vendors
Direct proper set-up and maintenance of all inventoried and electronic products as well as subscriptions
Coordinate fulfillment of 50,000 orders annually through 3PL facilities.
Develop, review, document, and monitor all fulfillment related processes
Monitor KPI’s (same-day shipping, inventory accuracy) on scheduled basis
Responsible for fulfillment vendor selection, negotiation of rates and services, and monitoring vendor performance
Supervise, coach, motivate, and monitor performance of exempt and non-exempt staff
Coordinate ABA SOURCE area at ABA Annual Meeting
Continental Cablevision, Elmhurst, IL (1995 – 1997) Customer Service Supervisor
Supervised evening customer service operations in 24/7 high volume call center
Monitored, coached and evaluated performance of as many as 17 call center representatives
Resolved escalated customer service issues as required
Hunter-Douglas Metals, Homewood, IL (1994) Transportation Manager
Secured truckload or flatbed transportation services
Negotiated rates and services with carriers and/or brokers
Resolved customer related service issues
Schering-Plough Corporation, Memphis, TN (1993 – 1994) Transportation Manager
Monitored and evaluated LTL truck carrier performance on a national basis
Controlled truckload distribution to western US and LTL distribution to the mid-west, southern and western United States
Coordinated carrier selection process and negotiations
EDWARD F. DOYLE, JR. Page 2
Ragold, Inc., Chicago, IL (1989 – 1993) Logistics Manager
Directed customer service and inventory control operations
Managed staff of 3 full-time employees in logistical activities
Planned US production quantities for German manufacturer and tracked flow of imported products
Realigned 3rd party warehousing and transportation network to achieve significant cost savings
Albion Industries, Albion, MI (1987 – 1988) Customer Service Manager
Monitored and evaluated sales performance of national distributors
Managed staff of 4 full-time employees in customer service activities
Developed job quotation spreadsheet to organize competitive pricing
Participated in National Sales meetings and distributor training sessions
Coordinated staff telemarketing efforts
Midland Ross Corporation, Pittsburgh, PA (1980 – 1987) Service Center Manager
Directed national headquarter distribution and customer service center operations
Managed staff of up to 17 unionized warehouse and customer service staff
Controlled inventory of 8,000 – 10,000 SKU
Responsible for budget performance of 2 cost centers
First trainee in Warehouse Management Training Program
GBG, Inc., Pittsburgh, PA (1978 – 1980) Production Coordinator
Supervised inventory control from the production end of operations
Maintained production records and calculated employee incentives from records
Performed quality control inspections of in-process materials and finished goods
SKILLS
Microsoft Office (Word, Excel, Outlook), Personify/TIMSS, Oracle, SAP Business Objects, Decision Cast, Toastmasters (Competent Communicator/Leader)
AFFILIATIONS
ABA SPEAKeasies/Toastmasters 1999 – Present (past-President, CTM/CL)
Lifetime member, Penn State Alumni Association
Knights of Columbus, 2013 - Present
Council of Supply Management Professionals 1998 – 2012