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Inventory Control, Supply Chain, Customer Service/Call Center

Naperville, Illinois, 60540, United States
October 09, 2016

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**** ******* ****

Naperville, IL 60564



Pennsylvania State University, 1973 – 1977, B.S. Business Logistics

Duquesne University, 1983 – 1987, MBA


American Bar Association, Chicago, IL (1997 – Present) Assistant Director, Inventory Operations

Responsible for budgeting and P&L for shipping, order fulfillment, and storage operations

Control inventories in excess of 2,500 SKU at multiple 3PL vendors

Direct proper set-up and maintenance of all inventoried and electronic products as well as subscriptions

Coordinate fulfillment of 50,000 orders annually through 3PL facilities.

Develop, review, document, and monitor all fulfillment related processes

Monitor KPI’s (same-day shipping, inventory accuracy) on scheduled basis

Responsible for fulfillment vendor selection, negotiation of rates and services, and monitoring vendor performance

Supervise, coach, motivate, and monitor performance of exempt and non-exempt staff

Coordinate ABA SOURCE area at ABA Annual Meeting

Continental Cablevision, Elmhurst, IL (1995 – 1997) Customer Service Supervisor

Supervised evening customer service operations in 24/7 high volume call center

Monitored, coached and evaluated performance of as many as 17 call center representatives

Resolved escalated customer service issues as required

Hunter-Douglas Metals, Homewood, IL (1994) Transportation Manager

Secured truckload or flatbed transportation services

Negotiated rates and services with carriers and/or brokers

Resolved customer related service issues

Schering-Plough Corporation, Memphis, TN (1993 – 1994) Transportation Manager

Monitored and evaluated LTL truck carrier performance on a national basis

Controlled truckload distribution to western US and LTL distribution to the mid-west, southern and western United States

Coordinated carrier selection process and negotiations


Ragold, Inc., Chicago, IL (1989 – 1993) Logistics Manager

Directed customer service and inventory control operations

Managed staff of 3 full-time employees in logistical activities

Planned US production quantities for German manufacturer and tracked flow of imported products

Realigned 3rd party warehousing and transportation network to achieve significant cost savings

Albion Industries, Albion, MI (1987 – 1988) Customer Service Manager

Monitored and evaluated sales performance of national distributors

Managed staff of 4 full-time employees in customer service activities

Developed job quotation spreadsheet to organize competitive pricing

Participated in National Sales meetings and distributor training sessions

Coordinated staff telemarketing efforts

Midland Ross Corporation, Pittsburgh, PA (1980 – 1987) Service Center Manager

Directed national headquarter distribution and customer service center operations

Managed staff of up to 17 unionized warehouse and customer service staff

Controlled inventory of 8,000 – 10,000 SKU

Responsible for budget performance of 2 cost centers

First trainee in Warehouse Management Training Program

GBG, Inc., Pittsburgh, PA (1978 – 1980) Production Coordinator

Supervised inventory control from the production end of operations

Maintained production records and calculated employee incentives from records

Performed quality control inspections of in-process materials and finished goods


Microsoft Office (Word, Excel, Outlook), Personify/TIMSS, Oracle, SAP Business Objects, Decision Cast, Toastmasters (Competent Communicator/Leader)


ABA SPEAKeasies/Toastmasters 1999 – Present (past-President, CTM/CL)

Lifetime member, Penn State Alumni Association

Knights of Columbus, 2013 - Present

Council of Supply Management Professionals 1998 – 2012

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