Kyisha Ervin

**** *********** **.

Dallas, TX ***49

214-***-****

acwy2c@r.postjobfree.com

Objective:

I am seeking to grow with a progressive organization which will utilize my skills, abilities and education in Customer Service, problem solving, and determination to follow through on all tasks and objectives presented to me.

Education:

University Of Phoenix, currently enrolled online

Lincoln High School, Diploma Obtained

Job History:

Optum 05/2016-09/2016

• Assist members with inquiries pertaining to their insurance billing and m coverage.

• Processing and scheduling payments

• Updating and making changes to basic demographics.

• Reviewing, explaining, and comparing insurance plans

• Maintain a high level of courtesy and professionalism ensuring the quality of the call meets the customer’s needs and more

Citibank Financial Services Collections/Customer Service Agent 01/2012 to 12/2014

• Answer calls from clients regarding credit requests less than $250K

• Cross sell, transform service transactions to sales opportunities according to customer need

• provide value and advice to help customers succeed financially

• Meet all customer needs and strive to be their primary financial services company while remaining patient, friendly, and professional at all times.

• Also responsible for collecting payments on accounts that became over 90 days delinquent for nonpayment on their homes and/or automobiles that were financed through the company.

• This specific job included both inbound and outbound calls advising the customers of their current status’ and next steps to resolve the issue.

• In order to successfully complete the task I would have to communicate in a respectable, but aggressive manner, while remaining understanding and professional at all times.

Aegis Communications Inc. 04/2008 to 11/2011

• Assist members with inquiries pertaining to their prescription billing, coverage, order status, benefits and Verifications.

• Assist with general questions about Medco Health solutions as a Prescription Benefits Manager

• Maintain a high level of courtesy and professionalism ensuring the quality of the call meets the customer’s needs and more.

Skills:

Data Entry, Microsoft Word, Excel, Power Point, Lotus Notes, Basic Troubleshooting, Critical thinking, Organizational, able to read, analyze and interpret reports, work independently or as a team, capable of prioritizing heavy workloads, Excellent interpersonal skills, both written and oral, also capable of making company based decgisions based on applicable laws, regulations, as well as policies and procedures