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Customer Service Data Entry

Dallas, Texas, United States
October 08, 2016

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Kyisha Ervin

**** *********** **.

Dallas, TX ***49



I am seeking to grow with a progressive organization which will utilize my skills, abilities and education in Customer Service, problem solving, and determination to follow through on all tasks and objectives presented to me.


University Of Phoenix, currently enrolled online

Lincoln High School, Diploma Obtained

Job History:

Optum 05/2016-09/2016

• Assist members with inquiries pertaining to their insurance billing and m coverage.

• Processing and scheduling payments

• Updating and making changes to basic demographics.

• Reviewing, explaining, and comparing insurance plans

• Maintain a high level of courtesy and professionalism ensuring the quality of the call meets the customer’s needs and more

Citibank Financial Services Collections/Customer Service Agent 01/2012 to 12/2014

• Answer calls from clients regarding credit requests less than $250K

• Cross sell, transform service transactions to sales opportunities according to customer need

• provide value and advice to help customers succeed financially

• Meet all customer needs and strive to be their primary financial services company while remaining patient, friendly, and professional at all times.

• Also responsible for collecting payments on accounts that became over 90 days delinquent for nonpayment on their homes and/or automobiles that were financed through the company.

• This specific job included both inbound and outbound calls advising the customers of their current status’ and next steps to resolve the issue.

• In order to successfully complete the task I would have to communicate in a respectable, but aggressive manner, while remaining understanding and professional at all times.

Aegis Communications Inc. 04/2008 to 11/2011

• Assist members with inquiries pertaining to their prescription billing, coverage, order status, benefits and Verifications.

• Assist with general questions about Medco Health solutions as a Prescription Benefits Manager

• Maintain a high level of courtesy and professionalism ensuring the quality of the call meets the customer’s needs and more.


Data Entry, Microsoft Word, Excel, Power Point, Lotus Notes, Basic Troubleshooting, Critical thinking, Organizational, able to read, analyze and interpret reports, work independently or as a team, capable of prioritizing heavy workloads, Excellent interpersonal skills, both written and oral, also capable of making company based decgisions based on applicable laws, regulations, as well as policies and procedures

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