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Customer Service Manager

Location:
United States
Salary:
50,000
Posted:
October 08, 2016

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Resume:

Contact for Interview: 412-***-****

acwy1l@r.postjobfree.com

Tyrone Clifton, Franchisee

KATRINA DAVIS

**** ******* ******, ****** *****, MD 20748

Mobile: 240-***-****

Email: acwy1l@r.postjobfree.com

EDUCATION:

AA in Culinary Arts from the Pennsylvania Culinary Arts Institute in Pittsburgh, PA

PROFESSIONAL EXPERIENCE:

10/2015 – 09/2016 Union Social Restaurant Washington DC

Kitchen Manager / Sous Chef of a ‘Polished Casual’ Dining Restaurant

Annual Sales Volume: $1 Million $1.3 Million

Hired in as Kitchen Manager.

Trained, supervised, and managed 10 15 employees in BOH and FOH duties and culinary arts

Coordinated with the Executive Chef to create daily menus and “made from scratch” dishes

Increased food sales through on and off premise catering functions and private parties

Created a positive employee culture and atmosphere; reduced employee turnover within 60 days

Instituted positive control measures for food, labor, and supply costs

(Reason for looking: Restaurant closed)

09/2009 – 09/2015 The Spirit of Washington Washington DC

www.spiritcruises.com/Washington DC

Galley Supervisor (equivalent to Kitchen Manager)

Annual Sales Volume: $1.6 Million $2 Million

Hired in as Line Cook. Promoted to Galley Supervisor in 6 months.

Hired, trained, and supervised 15 – 20 employees in BOH culinary duties

Coordinated with the Restaurant Manager to redesign the menu to “made from scratch”

Catered events serving up to 300 – 400 customers per day; elevated customer service

Through measured financial planning, reduced food cost to less than 28%

Created and implemented BOH/Galley Management SOPs and policies; reduced losses by 30%

(Reason for leaving: Recruited by the Executive Chef of Union Social Restaurant)

Additional Experience:

09/2004 – 08/2009 Fairfax Senior Living Fairfax, VA

Line Cook, Senior Trainer

07/2003 – 09/2004 Uno Pizzeria & Grill Waldorf, MD

Cook

02/2002 – 07/2003 Golden Corral Largo, MD

Cook



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