SHEILA K REIGLE *** Prospect St., Dekalb, IL *****, 815-***-****, acwy17@r.postjobfree.com

CAREER HISTORY

COOK’S DIRECT 02/2016 to present

A leader in heavy duty kitchen equipment & supplies to the food service industry

CUSTOMER SERVICE REPRESENTATIVE

Handle inbound calls.

Orde76664r5tr Entry from Customers via phone, websites, mail and faxes.

Process Return Authorizations promptly including contacting Mfg. Reps for authorizations.

Process Warranty Claims.

Maintain and enhance customer relationships, follow up with customers on open return issues, provide efficient tracking solutions, and any additional duties as assigned by Manager.

THE JONES-ZYLON COMPANY 05/1995 to 11/2015

Markets and manufactures meal delivery systems, carts and drying racks for correctional industries as well as

personal care items and plastics for the healthcare industry.

OFFICE MANAGER/CONTRACT SPECIALIST

Participated in all Sales and Customer Service activities in the company’s transition from Healthcare plastics to

safety plastics for Correctional foodservice. Researched and implemented procedures to help expand the business

to become one of the industries leaders in sales and innovation.

Solely responsible for the Federal GSA contract which included; modifications, extensions, quarterly reporting and handling annual audits with government employees. The Federal Bureau of Prisons is the company’s largest account.

Processed vendor registrations to do business with State and Local governments.

Researched, calculated and submitted bids to Federal, State and Local correctional facilities.

Supervised billing and Customer Service department and participated in the hiring process.

Successfully increased efficiency in the customer service department through streamlining computer programs along with the IT department.

Sales support for 5 outside sales reps throughout the US and Canada.

Developed Customer Resource position for Inside sales to local and privatized facilities.

THE ROSCOE VILLAGE FOUNDATION 02/1989 to 05/1995

Historic non-profit canal village.

ACCOUNTING CLERK

Started as part time accounts receivable clerk and was promoted through the department to full time A/P.

A/P for all foundation shops.

Filed workers’ compensation and unemployment claims.

Bank reconciliations and collections of Commercial leases.

Processed payroll for 250 employees through ADP.

Trained new employees in A/R and A/P.

EDUCATION

COTC – Newark, OH Accounting/Management 1991 to 1993

MATC – Zanesville, OH Access Program, certificate 1990

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