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Manager Customer Service

Salem, Wisconsin, 53168, United States
October 06, 2016

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Greg Kruchko



A proven Production Manager with extensive experience and a solid record of success. Background includes improved customer service, cost reductions, process and quality improvements, project management, and team building.

Well organized with strong planning skills with proven success in seeing projects through to completion.

Industry experience in manufacturing, distribution, industrial engineering, and retail franchise operation.

Strong interpersonal skills and team development abilities.


Felss Rotaform, New Berlin, Wisconsin April 2012-Present

Cold forming and CNC Machining supplier for the auto industry. ISO/TS-16949 certified. 2015 Wisconsin Manufacturer of the year

Overseeing 35 hourly employees plus off shift supervision in a three shift operation. Responsibilities include plant safety program, hiring, training, quality, productivity, machine and operator scheduling, raw material delivery, inventory accuracy, and on-time shipments. Nominated as the Facilitator/Ambassador for implementation of a company culture. Safety Coordinator.

Sustaining an average 15% annual growth with reduced labor costs.

Refined JIT material scheduling system resulting in reduced inventory.

Improved material identification system and material flow.

Reduced Workman Compensation costs through an improved safety program.

Albany Chicago Company, Pleasant Prairie, Wisconsin November 2010-April 2012 An industry leader of precision machined aluminum die cast components for automotive customers such as BMW, Mercedes Benz, Cummins, Caterpillar, General Motors, Chrysler, and others.

CNC Machining Supervisor

Production Manager

Overseeing 35 hourly employees plus off shift supervision in a three shift operation. Responsibilities

Senior Supervisor overseeing 40 employees and 50 CNC machines. Responsibilities include employee safety, training and development; product quality and productivity; ISO/TS-16949 auditing and conformance.

Achieved best safety record in past fiscal year of only one recordable incident.

Highest quality level measured by customer acceptance.

Developed staffing from 40% temporaries to 85% company employees through training and development.

Lead employees through 5S improvement projects.

Mr. Handyman of Southeastern Wisconsin, Salem, Wisconsin 2005-2011

The largest handyman franchise service in the world. One of the top selling franchises of all categories, Mr. Handyman has been ranked the number one in their category for six years in a row.

Franchise Owner and General Manager

Started and operated a franchise operation in a new territory of a leading home repair company.

Oversaw all aspects including daily operations, sales, scheduling, employee management, accounting, and marketing.

Developed the company from zero to 1.5 million dollars in total sales over five years.

Achieved the highest percentage growth in 2007 in the parent company.

Excelled in customer satisfaction ratings, technician labor cost, material profitability, and average hours per job.

Maintained sales levels in 2009 while the industry levels dropped 35%.

Greg Kruchko page Two

American Roller Company, Union Grove, Wisconsin 1993-2004

A leader in the manufacture of precision made rubber covered rollers for graphic arts, medical imaging, industrial labeling, and various industries.

Plant Superintendant

Managed a multi- shift plant that manufactured various types of precision rubber covered rollers. Responsibilities included employee safety, communication, and development; product quality and on-time shipments; machine utilization, maintenance, and plant improvements; production efficiencies and budget controls.

Utilizing a staff of supervisors and group leaders oversaw multiple departments from Paint Prep, Molding, Casting, Grinding, and Assembly in an ISO 9000 environment.

Revamped the leadership structure and implemented a leader development program resulting in improved performance in all key metric areas.

Improved production quality levels from 83.2% to 96.6% over a five year period.

Improved plant safety levels by reducing Reportable Incident Rates 60%.

Raised plant efficiency from 76.4% to 96.6% over a three year period.

Reduced indirect labor by 25% in one year.

Implemented an employee cross training program resulting in improved: on-time shipments, machine utilization, plant efficiency, and employee morale.

Rank Video Services of America, Northbrook, Illinois 1987 to 1993

A $500 million company, Rank was the largest video duplication and distribution company in the United States with major film studio customers such as Columbia, United Artists, and Paramount.

Manufacturing Manager

Managed a highly technical/unique video duplication processing plant. Responsibilities included production, quality control, equipment maintenance, and inventory warehousing.

Managed a permanent and temporary workforce that fluctuated between 80 to 150 employees in a continuous 24/7 operation.

Developed a new technology processing department into a full production facility, the largest of its kind in the world.

Developed and administered a $4 million budget.

Oversaw a total facility remodeling of the manufacturing departments without a major shutdown of production.

Selected and worked as a facilitator for a Total Quality campaign.

Valspar Corporation, Rockford, Illinois 1983 to 1986

Warehouse Manager/Production Supervisor

Arnold Engineering Company (Allegheny Industries) Marengo, IL 1980 to 1983

Production Supervisor/Industrial Engineer

Amerock Corporation (Anchor Hocking) Rockford, IL 1979 to 1980

Industrial Engineer


Bachelor of Business Administration Degree – Production Management

Associate Study of Industrial Engineering

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