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Customer Service Sales

Murfreesboro, Tennessee, 37129, United States
October 06, 2016

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Melissa Korir

**** **** **, ************, **, ***29 901-***-****

•A professional career helping organizations optimize their productivity and sustainability through improving personal behaviors in the workplace by teaching employees critical skills for communication, interaction and team development.

B.S. Degree

May 2016

Middle Tennessee State University

•Major: Industrial Organizational Psychology

•Minor: Sociology

•Related Information: Graduated Cum Laude

A.A. Degree

May 2014

Southwest Community college

•Major: Psychology

•Related Information: Graduated Cum Laude

Skill Highlights

•Leadership/Communication skills

•Fast Learner

•Team Leader

•Staff Development

•Fiscal Management at Kay Jewelers

•Human Relations knowledge and experience


•Project Management

•Training development

•Detail oriented

•Multiple Task management

Assistant Director of Preschool

Trinity Baptist Church, Cordova, TN

May 2014- May 2015

•Prepares and Manages a cheerful safe place for Children to learn

•Assist and manages child care staff

•Develops and markets child care facility to prospective families

Pharmacy Technician

Walgreens, Cordova, TN

Aug 2012-May 2015

•Provide over the counter customer service questions on pharmaceutical needs

•Assists with the preparation, packing and delivery of products and services to Walgreens patients

•Assists pharmacists with the preparation and dispensing of medications

Sales Representative

Verizon Wireless, Cordova, TN

Jan 2012-Aug 2012

•Excellent Communication Skills

•Exceptional relationship- building skills

•Ability to excel in a fast-paced, dynamic environment

Store Manager

Kay Jewelers, Casper, WY

July 2008-May 2011

•Completes store operational requirements by scheduling and assigning employees; following up on work results

•Maintains store staff by recruiting, selecting, orienting, and training employees

•Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

•Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

•Ensures availability of merchandise and services by maintaining inventories

•Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

•Optimized store sales and profitability

•Coordinated employee management, cash register operations, and inventory.

•Staff Development:

•Developed weekly meetings staff to enhance productivity of work force.

•Enhance staff knowledge of budgetary and expenditure process to create ownership of their budget.

•Develop training program for staff.

•Institute Safety Committee to review safety topics and review accidents

Mentor/ Assistant Supervisor

Boise Cascade OfficeMax, Casper, WY

June 2004- July 2007

•Took internal and external calls from hundreds of customers

•Proficient in 3 computer systems to guide, train and develop associates I over saw

•Assisted Supervisor, having 15 employees to help, train and coach if needed

•Kept employees up to date with current procedures and policies.

•Dealt with escalated customers


•Available upon Request

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