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Administrative Assistant Customer Service

Austin, Texas, United States
October 06, 2016

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Objective :

Opportunity to use all my skills, further my learning, and become a better professional within the community

Work Experience

Nancy Gutierrez

Cell 512-***-****

***** ********** *rive

Pflugerville, TX 78660

Pepsi Beverages Company Austin, TX

9010 Wall Street 512-***-****


Administrative Assistant

§Driver Qualification Files- Ensured all drivers remain compliant and able to drive. Submitted all required data on a recurring basis.

§Payroll-Kronos payroll system and SAP- responsible for payroll for over 150 employees and ensure all data/codes correct in system for new hires

§SKI-Commission reports for such employees.

§HR-posting requisitions for new positions as needed. Kept up with interviews, onboarding of new hires.

§Onboarding- responsible for new hire orientation for all departments including new managers. Ensured all access requested and training on programs, policies and procedures.

§I-9 – Collected required documents for verification of I-9 and inputted to Carco System.

§Customer Service: Respond and Recover, kept customer service issues in compliance and contributed to Gold Glove status for the location.

§Accounts Payable: Pay all accounts for the Delivery Driver department and kept records.

§Office Supplies: Keep up with office supplies and always within budget

§MasterCard Reconciliation – ensured all managers had invoices or receipts for their MasterCard and submitted for control and compliance.

§GCS Files- Kept up with control and compliance records for certain departments

§Uniforms- Order uniforms for new hires and took returns to cleaners as needed.

§Lehigh Outfitters- LPO for safety shoes

§Phones- answered all incoming calls and took care of issues as needed. Also LPO for cells phones used for the facility, around 125 phones.

§Events Planner- coordinated all events for employees to include food, prizes, materials, charities, etc.

§Reports-ERT Report Builder ran reports as need to show requested information such as product volume, net price, customer sales, etc.

§Safety- distribution of safety equipment to new hires and safety training rosters inputted into EzTrack for compliance measures.

§Concur-reconciliation of travel expense reports

Aetna Sign Company San Antonio, TX


Administrative Assistant/Personal Assistant

§Paid all outstanding personal invoices for the owner and his wife

§Consolidated into QuickBooks and coded to expense accounts

§Responded to requests from clients and collectors

§Assisted with Etiquette Seminars performed by Diane Gottsman

§Personal errands such as returns pick up children from school, etc.

§Coverage for phones, etc. as requested

Methodist Healthcare System San Antonio, TX

8109 Fredericksburg Road 210-***-****


Executive Assistant-Department of Psychiatry

§Supported VP and 7 managers and several physicians

§VP of Psychiatry- Primary duties for VP to include managing calendar, travel, customers and patient issues, legal matters, expense reports, personal errands

§Physician and Hospitalist contracts support-worked with legal to ensure all contracts were compliant and correct before signing

§Enter insurance information for medical billing-filed all claims for Physicians and Psychiatric Assessment Team

§Filing and collect past due accounts

§Payroll-Kronos payroll system-responsible for managers and physicians submission of hours for payroll

§Psychiatric Assessment Team- Supported team with scheduling, meeting minutes, patient information, insurance claims

§Events Planner- scheduled all events to include location and meals


§Was promoted within a year from Administrative Assistant to Executive Assistant.

Texas Rehabilitation Services Lubbock, TX


Human Service Tech IV

§Supervised patient care to include scheduling procedures with local medical offices/hospitals.

§Interpreted for patients to include procedure and prescription description

§Processed all paperwork for prompt payment

§Assisted patient needs when necessary

Was able to hold a top level position in this field in the short amount of employment there.


1997-2000 Lubbock, TX

§Walk-in student and passed

§Received Certificate

§Personnel Development

§Keyboarding A-D

§Business Spelling

§Operating Systems

§Filing and Records Control

§Medical Terminology


§10 Key

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