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Quality Management

Clover, South Carolina, 29710, United States
October 06, 2016

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Issareeya Clary

Clover SC ***** / Cell 704-***-**** /

EDUCATION Bachelor of Science, Major in Printing Technology (1999)

King Mongkut’s University of Technology Thonburi, Bangkok, Thailand

Quality manager with a proven record of driving a quality culture across all levels of an organization while improving net margins and customer satisfaction. Strong ISO9001 experience as both a QMR and Internal Auditor. Demonstrated track record of success, including implementing quality programs across divisions and countries, auditing quality programs and coaching/training associates on best practices for each program. Various process improvement projects background in Thailand, Indonesia, Philippines and Vietnam.


Project management

Quality Management System

Six Sigma Green Belt / Lean Method / DMAIC / FMEA

Problem Solving Skill / Root cause Analysis / Corrective Actions

Quality tools: Kaizen, Gemba walk, 5Whys, Fishbone, 8D

KPI & Quality Gap Analysis

Executive Reporting and Analyzing

Elevator / Escalator installation method

Quality Trainer

Customer Satisfaction (Net Promotor Index)

QMR and Internal Auditor for ISO9001

Risk Assessment

Key Achievements

12 yrs experience of ISO9001 (2000 and 2008 version) including as Quality Management Representative (QMR), Document Controller and leader of startup & implementation teams

4 yrs experience in project management

Team leader for Quality System and implemented Quality Improvement Teams (QIT) for Thailand, Vietnam, Indonesia and Philippines

Appointed as a regional quality coach and trainer for Thailand, Vietnam, Philippines and Indonesia. Including training material creation and evaluation

A Green Belt leader for Six Sigma, P2P reduction (Project’s profitability management)

Jul. 2016 - Sep. 2016 Ameuro Energy Inc. TX, USA

Type of business: Energy project management

Position: Project Control Specialist – 3 months contract

1.Assists in project planning, update and maintain project schedules, manage and track all changes, potential changes. Collection of performance data, work progress measurement (actual vs plan against budgets). Reporting management and KPI analyzing

2.Project cost control, integrate and synchronize cost, liaison with accountants

3.Partner with business partners, engineering team and customer for smooth work flow

Dec. 2012 – Mar. 2016 KONE Public Co. Ltd., Bangkok, Thailand

Type of business: Escalators and Elevators business

Position: Quality Manager & QMR

Quality Management

1.Owner of Quality Key Performance Index (KPIs) – target set up and monitoring, Cost of Poor Quality (CoPQ), Quality Gap Analysis & action plans, Early Failure Rate (EFR) Analysis, Price of Non-Conformity (PONC) Customer Complaint /Customer Satisfaction Management, Query Handling. Owner of Net Promotor Index (NPI) and Customer Loyalty Survey (CLS).

2.Co-analyzer for all non-conforming products and services: Installation Quality Efficiency (IQE), Callout rates (COR) and First Year Callout rates (FYCOR).

3.Six-Sigma project – P2P Reduction, Green Belt leader of a team of 10 members.

4.Internal Quality Auditor for installation and maintenance jobs sites.

5.Trainer for quality soft skills (databases, analysis tools) and Problem Solving Skills.

6.Set up 6 Quality Improvement Teams (QITs) for KONE Thailand. Facilitated data analysis, root cause analysis and implemented corrective actions and KPI monitoring.

7.Implemented Corrective Action System (WebBase). Monitored the effectiveness of corrective actions, and opportunities to improve.

8.Promoted and developed KONE Quality culture, actively communicated the importance of quality and engaged the organization.

ISO 9001:2008

1.Thailand QMR and Lead Auditor for ISO 9001:2008. Implemented and developed the system from non-ISO organization through certification.

2.Indonesia Senior Advisor (Co-QMR) and Regional Internal Auditor for ISO 9001:2008.

3.Liaison with Safety Dept. for Emergency Response Plan, Crisis Management and overall safety compliance.

Regional support (Indonesia, Vietnam and Philippines)

1. Quality Operation Model set up, coaching, training and best practice sharing with local Quality Manager.

2. Created Quality KPIs, analysis and monitoring.

3. Trainer for quality soft skills (databases, analyzing tools) and Problem Solving Skills.

Sep. 2009 – Oct. 2012 Wine Connection Co., Ltd, Phuket Office / Thailand

Type of business: Spirits Importer & Food and Beverage

Position: Operation Manager Phuket

1.Quality Control and management for all imported retail products (alcohol beverages, chess and food products. Liaison with imported department and warehouses. Supervised a team of 3 QC coordinators.

2.Quality KPIs reporting, monitoring and analyzing.

3.Work closely with Retail Team and F&B Team for smooth operations, manage day-to-day tasks in order to align with retail practices company’s SOP and ISO9001

4.Suppliers, Inventory and Stock management (to comply with ISO9001).

5.Managed daily logistics, logistic policy and procedures. Supervised 7 staff members of logistic team.

6.Customer management, maintain retention with highest satisfaction, customer database and CRM program

Dec. 2006 – Aug. 2009 Siemens Ltd., Bangkok / Thailand

Type of business: Mobility Division (Rail and Train business)

Position: Assistant to Operations Director

1.Liaison for assigned tasks/projects with Operations Team, Sales Team and Commercial Team. Point of contact for operations tasks with Headquarters in Germany, Siemens Maintenance Office for Bangkok Mass Transit Systems Co., Ltd (BTS), Siemens Maintenance Office for Bangkok Metro Public Co., Ltd (BMCL) and Siemens Project Office for Airport Rail Link (ARL). Make sure that daily operations meet ISO standard.

2.Coordinated assigned tasks for the Mobility group and all 20 Clusters (Regions) within ASAEN, and with Headquarters

3.Report management (weekly, monthly, quarterly and annually) for all kind of operations’ information.

Jun. 1999 – Nov. 2006 Kurusapa Business Organization, Bangkok / Thailand

Type of Business: Printing Factory (Government Enterprise)

Position: Printing Specialist cum Document Controller for ISO 9001:2000

1.Production Coordinator and Quality Controller (QC) for special and high end production lines.

2.Report management for material control / LEAN & waste management

3.Document controller and a secretary to QMR for ISO9001:2000. A member of the ISO startup team, until certified (3 years in total).

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