Sign in

Project Management

Atlanta, Georgia, United States
October 06, 2016

Contact this candidate



With ** years of experience, I have acquired excellent experience in the fields of project and product management, requirements management, business analysis, process enhancement and business process management and re-engineering. Her expertise also includes quality control, as well as being involved in marketing and sales activities. She has deep understanding in waterfall and agile life cycles and a thorough experience in mentoring and training junior technologist.

I have worked extensively with clients, and in cross-functional organizations where I worked with and managed different work steams from development teams, business analysis, and quality control teams; She has also been working and reporting to top management. She has a seasoned experience in various fields such as Educational/LMS, Healthcare/Medical, Health Insurance, Banking (Loans Management), Payment Gateways, Executive Management, Telecommunication Systems among others that were developed under different platforms such as .Net and Java, SharePoint and others.

Holding a Master’s degree in Computer Information Systems and a Bachelor’s degree in computer science, I acquired in-depth understanding of organizational and management processes that underlie IT related organizational change with conceptual and practical knowledge in managing organizational change, and problem-solving methodologies.


February 2016 – Present: [Atlanta, GA, USA]

Freelance Project Management/Business Analysis Consultant

Consultancy in (Project Management, Internal Processes) includes customizing the project management templates, status reports and plans to fit customer needs and updating the internal software development life cycle process and templates.

Business Analysis and Requirements Management.

Business Process Management and reengineering.

Technical Writing.

June 2015 – September: NHIC [Doha, Qatar]

Freelance Project Manager

Prepare RFPs, and RFIs.

Manage projects within the organization.

Prepare status reports and follow-up on vendors and US based TPAs and system integrators such as Accenture and Aetna.

Prepare for the user training, and user acceptance testing (UAT).

Participate in the weekly top management board meetings.

Participate in the weekly steering committee and operations meeting.

Projects that I’ve worked on:


HUB/Post Office, E-Claims, PBM, E-Referral, and E-Prescription.

Providers Management Automation.

PMO SharePoint Portal.

March 2014– June 2015: [Jordan, Qatar]

Working on freelance projects providing the following services:

Consultancy in (Management, Internal Processes).

Business Analysis, Requirements Management, Business Process Management.

Technical Writing.

Quality Assurance and Management.

Training Services.

Projects that I’ve worked on:

Bank Loaning Approval System: Performed Business Analysis and wrote the business requirements document, use cases, and user manual for the system at Focus Solutions.

LMS System: Performed Business Analysis and wrote the business requirements document, use cases, as well as drawing the mockups for the system at Alhudhud Ltd.

Training: Held training workshops at HUB Training Center for the topics (Business Analysis, Quality Control and Assurance, Business Etiquette. Business Writing and Presentation Skills).

Process and Business Consultant: at COT-BCARE (US Based in Texas), work included expanding ventures to working in the gulf, the internal process of the company, as well as the process of offering implementing training workshops services for quality and complying with health and safety standards.

Hotel Management System: wrote the business requirements document, and user manuals for Taeppa Solutions.

March 2013– March 2014: Business Plus Plus [Amman, Jordan]

Products / Project Manager

Had a proven success record in delivering services and products to our clients with top quality, with the agreed upon budget and timeframe.

Provides oversight and direct leadership on multiple concurrent projects/programs of varying size and supervising day-to-day operations of the assigned organizational units (Development, Quality and Business Analysis units).

Ensure that company’s strategy goals are being realized.

Created, and now managing the process and procedures to be followed through the development life cycle throughout projects and products.

Define and tracks project milestones and master schedule while developing, maintaining, and reporting on an overall integrated delivery plan

Managing projects starting with the inception phase to project closure and insuring smooth delivery.

Follow-up on project progress and prepare progress and status reports.

Work with external parties involved in the project (partners and consultants).

Contribute and manage the UI/UX resources creating the design of the system and user experience.

Allocate resources to projects, distribute tasks and insure following the project schedule.

Oversee and manage implementation projects.

Identify project risks and maintain the risk register.

Contribute to setting the pricing model for products.

Prepare marketing materials.

Manage the bid activities including responding to RFQs, RFPs as well as finalizing and submitting the proposals.

Follow-up on Sales leads and conduct orientation presentations.

Projects that I’ve worked on:

Executive Office Management: A solution built over SharePoint to manage an executive or VIP office from handling meetings, tasks, preparations, to the smallest details.

Performance Management System: the solution is built to tailor call center needs in managing performance of agents.

SAE Registration System: A registration system that is built to tailor SAE Jeddah business needs starting with registering students, to assigning courses, to allowing instructors to create assignments, fill student absence…etc.

E-Gov EPM Implementation Projects: Implementing Enterprise Project Management (EPM) projects for government entities.

ERP Microsoft NAV Implementation Projects: Implementing Microsoft Navision projects for leading companies in the gulf.

February 2011– March 2013: SSSProcess [Amman, Jordan]

Senior Software Business/System Analyst Lead

Lead the market research effort for the products and perform the market analysis.

Perform feasibility study on the proposed solutions to assess for both technical and business suitability.

Identify the company's strengths and weaknesses and suggests areas of improvement using SWOT, GAP, and Root Cause analysis.

Assess the current development processes and artifacts; identify areas of improvements and changes needed to comply with practices and CMMI standards.

Create proposals and RFPs, project plans, and risk plans.

Identify and log risks in the projects/products, and manage them.

Create the WBS and the Project Schedule (except the development part).

Lead the business analyst team and the quality control team, and conduct peer review.

Conducting soft skills training sessions (Positive Thinking, Critical Thinking, and Business Etiquette) and mentor less experienced business analysts.

Conduct professional training in the subjects: Business Analysis, Quality Control.

Create Business As-Is and To-Be Documents, Vision/Scope Document, Features list, traceability matrix, and Software Requirements Specifications Document (including Use Cases, business flow, activity and state diagrams) for custom development projects/products, and Business Process Models and as well as process documentation for BPM Projects.

Model business processes on Appian.

Create B/W mockups and work closely with the designers to create wireframes and prototypes as per the best practices in user experience and information architecture.

Work with the client to gather requirements in order to rationalized, prioritized and validated the collected requirements with the client.

Manage features specifications, business processes, non-functional requirements, and manage change.

Hold client sign-off meetings and conduct Training Sessions, user acceptance test (UAT)

Prepare business plan and marketing strategy along with leading efforts of preparing marketing material.

Management of bids’ submission, and plan and manage post submission activities and review.

Work closely with senior and executive management.

Report the bid unit KPIs to senior and executive management.

Bring geographical teams to collaborate together in a time-sensitive and collaborative manner.

Oversee the bid process and motivate process improvement and other initiatives.

Follow-up with the sales team on RFPs and Proposal requests pipeline, to anticipate the work load and plan for any required staffing.

Arrange with executive and senior management for the final pricing of bids.

Coordinate between the team leads in order to acquire the WBS and communicate it to the PMO to produce the project schedule in order to come out with the final costing and the project plan and price.

Projects that I’ve worked on:

Al-Taif University Project: A BPM project that developed using Appian. The project was about optimizing and automating the internal processes used in the Taif University and developing it over Appian.

NCFA (National Council for Family Affairs): A BPM project that developed using Appian. This project was about implementing the newly enhanced NCFA process for tracking and monitoring family affairs cases across all entities involved by optimizing and automating the process, modeling it using BPMN and developing it on Appian.

ZajelMed: A medical network that connects patients, hospitals, laboratories; medical records will never be lost and shall be available online 24/7.

CMS: A content management system that manages the directory and information website of ZajelMED.

E-Maktab: This solution is developed to cover all the needs that might arise in an office, from meeting management, to resource allocation and tasks follow-up.

E-Study: this is a state of the art home schooling platform that covers the curriculum of all grades in KSA as well as providing an online communication platform between teachers and their students.

Tasdeed: An e-payment solution that consists of several application that servers beneficiaries, banks, financial institutes, and merchants.

July 2008 – February 2011: eSense [Amman, Jordan]

Senior Software Business/System Analyst

Identify client organization's strengths and weaknesses and suggests areas of improvement using SWOT, GAP, and Root Cause analysis.

Create Business As-Is and To-Be Documents, Vision/Scope Document, and Software Specifications Document (including Use Cases, business flow, activity and state diagrams, and Mockups).

Gather requirements to rationalize prioritize and validate the requirements with the client.

Perform feasibility studies and asses proposed solutions technically and business suitability.

Manage features specifications, business processes, non-functional requirements, and manage change.

Build project’s Work Breakdown Structure (WBS) and the project schedule.

Create a business analysis project schedule plan.

Manage the scope of the project, and business verification testing.

Hold client sign-off meetings, Client Training Sessions.

Mentor less experienced BAs.

Participating in developing company’s process workflows, guidelines, and deliverables.

Ensure compliance to guidelines, controls, policies, and procedures.

Projects that I’ve worked for the client (Royal Hashemite Protocol):

Scheduling Application: Using this application, the scheduling team at RHC could schedule and prepare for all the arrangements and preparations needed for his Majesty’s events.

Gifts Application: This application was used by the Ohdeh Department, to manage the outgoing and incoming gifts of their Majesty’s as well as the gifts packaging and inventory.

Resources Management Application: The Advance Team of RHC used this application to manage the resources and their assignments for his Majesty’s events.

Tablet PC and iPad Editor: using this editor the team was able to fully manage his Majesty’s schedule and event preparations when being on travel.

Tablet PC and iPad Tools: This application was used to manage the tablet PCs and the iPADs used in RHC.

CRP Booklet Generator: using this application the Chief of Royal Protocol secretary was able to manage the CRPs schedule and to generate his daily schedule in a booklet.

May 2007 – July 2008 STS [Amman, Jordan]

Products Officer

Participate in client meetings to gather requirements

Create Business Modeling Documents, PRS (Products Requirements Specification/Use Cases), Create Mockups, and products whitepapers and data sheets.

Co-create and maintain the release configuration process, and release products.

Maintained and ensured the quality of deliverables , developing quality approach and test plans , generating test cases and scripts , ensuring validation and verification activities .

Maintain Documents and Document Control (Versioning Control).Review all business documents (Business Documents, SRSs, SASs...etc).

Manage Documentation Standards and Procedures, GUI Framework and standards and Flow, End User Manuals, Online Help Files, and Products Literatures.

Products that I’ve worked on:

PayONE: E-payments platform that consists of several financial products and services.

Voucher: a system that provides points of sales software and end user services.

AlertONE: a comprehensive bulk messaging system used by major telecom providers.

MoICT Payment Gateway: a payment gateway designed for MoICT.

SMS2MMS: an advertisement product used by advertisers by alliance with a GSM providers.

May 2006 – April 2007: Knowledge Horizon [Amman, Jordan]

Quality Assurance Engineer

Rationalize, prioritize and validate requirements, and identify areas of improvements and enhancements.

Create System Requirement and Functional Specification (SRS) that includes Use Cases, Activity and Sequence Diagrams, class diagrams, and Data Flow Diagrams,

Supervise and follow up on team members creating the Diagrams.

Maintain and ensure the quality of deliverables , developing quality approach and test plans , generating test cases and scripts , ensuring validation and verification activities.

Projects that I’ve worked on:

Attached Centers System: E-Training system for all training centers.

Corporate System: E-Training system specially designed for corporations.

Course Builder Project: A system used to build online courses.

E-Courses: Multimedia courses to be published online to be used in the other systems.

March 2004 – May 2005 : Applied Science University Computer Center [Amman, Jordan]

Quality Assurance Engineer and Technical Writer

Write test scenarios, test cases and tested systems, reported bugs, followed up the bugs’ life cycle and made sure they were fixed, did regression test.

Assure that the quality of software; as in functional quality, and design and usability, also gave suggestions to improve the quality.

Write functional specifications, documentations, end user manuals, and online help projects.

Projects that I’ve worked on:

E-library System: used to maintain and track details pertaining to the books in the university library

Payroll System: full-fledged payroll system.

Attendance System (Employees): integrated with a fingerprint machines.

E-Shipping System: web portal that is used to ship products and to follow up on the shipping status.

E-Registration System: university-students registration system that includes payments.

Grading System: used to follow up on students’ attendance and log their grades.

Accounting System: This system integrated with the payroll system.

Hospital System: used to follow up with patients’ states and their appointments.


Official PMP Training, HUB Academy, accredited 40 hours with certified training Eng. Alaa Hamdan.

Internal Training - PMP –, in SSSProcess covered 35 hours with the certified trainer Maha Sasa

CBAP Course.

Introduction to Java.

Programming using IBM WebSphere 5.

Advanced Java web Development using IBM WebSphere 5 (Java J2EE including Servlets and JSPs).

Soft Skills Courses: Business Etiquette workshop, Training of Trainers workshop, the art of Presentations, Critical Thinking Course.


2006 –2008: Arab Academy for banking and Financial Sciences: Master’s Degree in Computer Information Systems with Honor (GPA 3.71). [Amman, Jordan]

1999- 2004: Applied Science University: Bachelor in Computer Science. [Amman, Jordan]



Logical and efficient, with keen attention to details, and identifies critical issues with ease.

Excellent listening, interpersonal, written, and oral communication skills.

Highly self-motivated, directed, and generates enthusiasm among team members.

Delivers informative, well-organized presentations.

Excellent leading and planning skills and always stick to deadlines.

Ability to effectively prioritize and execute tasks while under pressure.

Team-oriented, and works in a collaborative environment.

Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

Manages client expectations effectively.

Excellent follow-up skills and reporting skills

Proactive, and seeks and participates in development opportunities.

Ability to train, lead and mentor less experienced team members.


SharePoint, EPM, MS Project, Clarity.

TFS, SQL (Queries), .Net online help projects (MSDN). Visio, MS Office.

UML 2.0, Enterprise Architect and Rational Rose, CaseComplete

Business Analysis, requirement gathering and management.

SDLC (RUP, Agile, SCRUM, Iterative Development, Waterfall, MSF, JAD, RAD, Object Oriented).

Learning Management Systems (LMS).

Data migration and system integration.

Programming languages (Java, C++, C#).

Business Process Management (BPM) and Business Process Management Notation (BPMN), Business Process Re-engineering (BPR), and Appian (Analyst).


Enterprise content management systems (ECM).

SnagIt, and Bugzilla.


Recommendations on LinkedIn: Click here.

Further details will be given upon request.

Contact this candidate