Michael Zook

Sales/Management Professional

**** **** **.

Denver, CO 80210

Cell: 303-***-****

acwxwq@r.postjobfree.com

Summary

Dynamic, self-driven, goal-focused professional with extensive experience in diverse, fast-paced environments. Astute analyst, strategic thinker, and creative problem solver. Personable, articulate and persuasive. Able to formulate best solutions based upon complex operational requirements to lower costs, improve bottom line profitability, and ensure high customer satisfaction and loyalty. A powerful presenter, skilled negotiator, relationship builder, and team player. Outstanding trainer and customer service provider. Possess strong consultative sales skills, a hunter mentality, as well as a background in overall operations management and IT management.

Developed sales / marketing programs as regional and district representative to corporate offices. Implemented price strategies, product introduction, and as marketing representative for own firm, designed material, plans, and promotional events. Increased market share by 20% + for 5 consecutive years.

Organized and designed sales training program. Developed survey of needs, wrote training manual, researched experts in field / resources, designed curriculum covering sales and computer skills. Corporate support and employee feedback caused program to double yearly.

Created prospecting system and initiated computerized cross-referenced database. Increased sales and client base by over 300 clients per year.

Designed quarterly business review and monthly updates by analyzing sales / marketing opportunities, implementing programs, receiving feedback, training staff, and presenting material to client base in a newsletter format. Increased client retention significantly for 3 consecutive years.

Managed all aspects of the business. Hired / trained personnel, developed budget / payroll, implemented pricing strategies / marketing plans, and initiated training seminars. Company was profitable every year and won corporate awards for profitability 4 of 5 years.

Specialties

Sales Management, Sales, Business Development, Marketing, Staff Training, Negotiator, Management, Customer Relations

Skills

Sales Management

Business Management

Direct Marketing

Sales

Salesforce.com

Account Management

Product Management

Information Management

Healthcare Information Technology

Manufacturing Management

Oil&Gas

Packaging

Credit Card Processing

New Business Development

Customer Relations

Customer Satisfaction

Microsoft Office

Excel

MCSE

Experience

Market Source 2016

Selling Phones and Electronics at Target

Wall & Associtates - 2013-2014

Helped customer with their issues with the IRS issues. Woud consult with them and provide solutions to lower the amount they would have to pay over a course of 8-14 months.

TruGreen – Sales

2012-2013

Inside sales to consumers selling Lawn Care seasonal solutions from lawn care, lawn aerations, insect & bug control to consumers across the United States.

Convergys – AT&T

2011-2012

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Fix the customers problem and open new business opportunities.

Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.

Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call. Place and/or receive customer inquiries that may require deviation from a script or sales flow process. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

Thomson Reuters

2010-2011

Sales/ Interface/ Training Conversion Specialist

Worked on training and upgrading their clients to the new version Micromedex 2.0. I worked with primarily the Nursing and Pharmacy staff at the hospitals to schedule the onsite or online trainers with one of our trainers. I explained what was new in the upgrade and asked probing questions for possible upgrades to their subscription. I am very successful at scheduling 3-4 trainings in the same geographic area with large staffs to coordinate. After the training I would work with their IT Department to make the conversion to the new product.

Mobile Storage Group

10 /2004-2010

Sales Account Executive

New and existing sales development to construction companies, retailers, government and consumers. Rented and sold mobile storage containers, mobile temporary offices and trailers.

Was very successful in establishing new customers in a new territory along the front range of Colorado. I was to exceed sales expectations and consistently doubled or more the sales for the company during the years I was there.

Unfortunately the company was sold to a national competitor who swallowed up the assets and one of their competitors.

Fulton-Denver Company

01 /1991-2010 (0ut of Business)

Sales Manager / Operations Manager

Agriculture Textile Manufacturer covering mostly the Western United States. Manufactured mesh bags, plastic bags and burlap bags. The company grew steadily during my time there by putting a sales force out in the field and helping them along the way. Attended trade shows to grow the business. The business was owned by an Australian company who eventually turned it over to their kids to run the company.

Education

University of Phoenix

1990-1992

Master Business Administration, Business, Finance, Sales

Colorado State University

1976-1980

Bachelor of Science, Marketing, Finance

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