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Customer Service Care

Location:
Dubai, Dubai, United Arab Emirates
Posted:
October 06, 2016

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EMMANUEL ANDERSON

Telephone (+*** *********)

+**1 523624876

Email (acwxus@r.postjobfree.com )

CAPABILITY STATEMENT

I mostly excel in Management, Customer Service and Marketing; I have experience working in various service industries, experiences which have included implementing strategic management skills, negotiations and convincing skills;

In addition to the above, I have also studied credit risk management.

ACHIEVEMENT

•Exceeded sales targets for 10 consecutive months bringing on key clients such as the Minerals Commission and Ghana Civil Aviation Authority unto the scheme loan facility of Barclays bank Ghana.

PERSONAL DETAILS

•NAME : Emmanuel Anderson

•NATIONALITY : Ghanaian

•SEX : Male

•MARRITAL STATUS : Married

•LANGUAGE SPOKEN : English

WORK EXPERIENCE

FEB 2011 – DEC 2015 HULL BLYTH COMPANY LTD. GHANA

CONTAINER RELEASE SUPERVISOR / CUSTOMER CARE OFFICER

Received client’s waybills, declaration forms, invoices and receipts etc from the shipping lines for the release process to begin.

Ensured documents submitted by clients met customs import and export compliance regulations.

Scrutinized and processed shipping documents presented by clients for cargo release and collection at the seaport/ Harbor terminals.

Answered client enquiries and provided relevant information pertaining to arrival times of shipping vessels, cargo location and others.

Collated data on customer activities in the various shipping lines.

Prepared detailed monthly report and submitted to management for strategic decision making.

SEPT 2009 – JAN 2011 SCANCOM GHANA LTD ( MTN )

CUSTOMER CARE OFFICER – 3G DEPT

Provided services pertaining to internet connection on mobile phones, modems, wireless routers etc.

Conducted sale of modems, wireless routers, mobile phones and accessories, laptops etc. of the company.

Resolved connectivity problems that clients faced with their products etc.

Represented the company at launch programs.

Conducted product presentations to clients during marketing and sales exercises etc.

Provided general customer service information.

JUNE 2007 – AUG 2009 BARCLAYS BANK GHANA LTD

RELATIONSHIP OFFICER

Marketed company’s products to win clients unto the personal and scheme loan platforms.

Opened accounts for clients.

Did presentations to market company’s products.

Joined teams for interest rate negotiations.

Provided top class advice to clients, enabling them to make decisions on which products best meet their needs.

JAN 2001 – FEB 2005 AFARIWAA FARMS & LIVESTOCK PRODUCTION CO. LTD

ASSISTANT SALES & MARKETING MANAGER

Helped in the development and implementation of strategic marketing plans to increase market share of company.

Represented company at trade fairs.

Conducted presentations to showcase company’s products to the market.

Represented company at photo exhibitions.

Sold company’s products ranging day old chicks, eggs, frozen chicken, poultry feed, live birds etc

Provided advice to clients.

Represented my territory and designed the sales - marketing plan and strategy to be implemented.

Liaised with farms, hotels etc. and engaged them in corporate goals.

KEY SKILLS

•Strong verbal, business and interpersonal communication skills

•Problem analysis and problem solving skills

•Organizational skills and customer service orientation

•Adaptability and ability to work under pressure

•Initiator

EDUCATION

•UNIVERSITY OF CAPE COAST : ( BA ) Management Studies;

•TAKORADI POLYTECHNIC : (HND) Marketing Certificate

•SECONDARY SCHOOLS : ( GCE) Ordinary and Advance levels

•GHANA NATIONAL BANKING COLLEGE : Certificates in Credit Administration and Basic Banking.

•MICHAEL STEVENS INSTITUTE : Certificate on Customer Service

SPORTS

(Previously, a member of the Ghana National Baseball Team. Participated in a ten nation international tournament with Ghana placing 2ndposition)

REFEREES

To be provided upon request.



Contact this candidate