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Customer Service Manager

Dubai, Dubai, United Arab Emirates
40$ per hour
October 06, 2016

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Warda Rafique

Permanent Address: United Arab Emirates, UAE.

Phone #:+971-052-9210987


Visa Status: Employment

Date of Birth: 20th December, 1991

Marital Status: Single

Languages: English, Urdu, Hindi


To work as a professional within the challenging and innovative environment and to provide quality services, efficient & effective professional skills which will surely enhance the productivity of the organization and to prove myself as a hardworking, result oriented & responsible employee. Work Experience

Admin & Accounts Officer:

Chintan Security Services (LLC) is reputable company in Dubai .It Deals with Manpower (Security Guards) Supplies in Large & Reputable Organizations.

Prepare invoices on monthly basis for clients.

Maintain records using Tally ERP 9

Petty Cash Handling on daily basis.

Reviewing financial reports and ensure they are accurate

Reconcile bank Statements

Preparation of Salaries at the end of month

Preparation of a budget for Business

Dealing with Clients & outsource Clients

Issuing Cheques & Make Payments

Keep Record of Voucher

Inquiring calls & Emails Regarding Payments

Prepare Monthly Financial Reports

Meeting with Clients regarding payments

Follow up of payment

Keep record of employees & their documents

Computer Operator cum Accounts Assistant: (January 2012 to March 2015) P&M Communication (PVT) Limited is a largest distributor of Electronic goods. It deals in electric home appliances in all over the country. Major customer of this company is Government sectors/ projects.

Post all journal entries in accounting software.

Manage and reconciliation of petty cash.

Assist to accounts manager in making of financial statement.

Reconcile ledger of all vendors and Suppliers.

Manage all banking matters making of pay order and banking cheques.

Bank reconciliations.

Customer Service Officer (CSO) (December 2010 to December 2011) Muslim Commercial Bank is one of the leading banks in Pakistan banking sector. We are the trustees of public funds and serve our community with integrity. We believe in being the best at always doing the right thing. Operating through a network of more than 1100 branches in Pakistan and as well as branches in Dubai and other countries.

Open new Account of customers

Collect and maintain all necessary documents from which are needed for account opening

Provide all necessary information to customer which is needed by customers

Fill account opening forms according to the bank instructions

Maintain the record of KYC (Know Your Customer) contains the information regarding customers like type of account, address of customer, phone number of customers.

After Completion of Form filling get the signs of authorized persons like CSO, Operational Manager (OP) and Branch Manager (BM).

Maintain and Upload all data of customer into system for records

Apply to generate E-ticket from head office for new accounts opening

Provide information to customers about their account balance

Assist to operation manager to activate the Dormant/ deactivated accounts

Scan and Mail Cheque for clearance

Maintain the records in excel sheet of clearing cheques which contains the number of cheque, account title, account number, name of the bank

Entries of cheque books:

Maintain a proper record of cheque books of all customers

Maintained the records of those persons who are not willing to run their accounts anymore

Also got training how to maintain the records of the valuables Receptionist and Administrative officer (January 2009 to November 2010): Service Sales Corporation Pvt. Ltd being Pakistan's leading retailer has always been at the forefront of taking new initiatives to provide best experience to our customers across Pakistan. Operating through a network of more than 500 retail stores and exceeding 2500 independent retailers in our wholesale network across Pakistan, SSC today has the largest retail presence in Pakistan.

Receive and greet customers and visitors.

Take and deliver Telephone calls to relevant person.

Received mail and deliver to the appropriate person.

Maintain filing systems.

Respond to inquiries and provide secretarial support.

Manage repair and maintenance of office equipment.

Maintain the accounts of company.

Maintain the record Accounts payable and accounts receivable Education

Master of Commerce (M.Com) 2012-2015

Virtual University of Pakistan.

Bachelors of Commerce (B.Com): 2009-2011

University of the Punjab, Lahore

Major Leanings and Achievements

Be a part in SSC Value Training

Handling Financial Records & Reports

Customer Service Officer in Muslim Commercial Bank (MCB) Computer Literacy and Soft Skills

Proficient in MS office,Outlook

Diploma in Peach tree

Tally ERP 9


Reference will be on demand.

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