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Management Customer

Location:
Manila, National Capital Region, Philippines
Posted:
October 06, 2016

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Resume:

MICHAEL A. HILARIO

Sisa Street, Sampaloc Manila, Philippines 1015

Mobile: +63-917-******* ● Email: acwxr3@r.postjobfree.com

LinkedIn Profile: www.linkedin.com/in/michaelhilario1981

CAREER OBJECTIVE:

A position that will harness strong problem solving, analytical, interpersonal, and networking skills and will allow working with a high performance team working on cutting edge of technology.

TECHNICAL INVENTORY:

LAN hardware /software ● MS Windows 2012 /NT Server ● Active Directory ● MS Windows XP/2000/NT desktop/ workstation operating systems ● MS Office 2003/XP/2000/97 ● Outlook 2003/XP/2000/97 ● Corel Draw ● Adobe Photoshop ● TCP/IP Ethernet Networking ● DHCP and static IP addressing ● Remote Desktop Connection ● Symantec Antivirus Corporate Edition HTML

PROFESSIONAL EXPERIENCE:

TELCO 214 US INC.

Network Operations Center (NOC) Engineer July 2013 – Present

Network monitoring using Zenoss Core 4.2.4 (Cisco GWs graphs, Remote GWs, Calls, CPU & Temperature).

Extensive experience with administration of a Cisco network environment, data traffic analysis.

Day-to-day monitoring of network operations: configuration, capacity, access, performance & security management.

Interact with Field Technicians within various regions across the tri county area in maintaining a service infrastructure that delivers high speed data and telephony services.

Provide performance monitoring, management, and reporting of customers’ network issue.

Preventing the occurrence of outage, server issues, router and switch issues before they actually occur.

Monitor the ticket queue for incoming tickets. Update and ensure tickets are complete and accurate.

Assist Operations Manager in updating team procedures, toolkits and documentations.

Provided technical support to routing team and provided first level and second level support to system.

Experience using wire shark for network protocol analyzer.

Proactively analyze network capacity and submit report accordingly.

Maintenance of WIKI and technical documentation (for NOC) and procedures used throughout normal operations.

Staff 24/7 on call rotation: Holiday work, nights and weekend.

TELCO 214 US INC.

Senior International Long Distance (IDL) Routing Analyst November 2008 – July 2013

Responsible for uncovering and reconciling any fraudulent activity (also known as cherry picking) incurred on any of Telco 214’s International Long Distance switches.

Analyze the operational & maintenance data of carriers, providing the innovative solutions of big data in the telecom area.

Analyze vendor route performance and make changes when routes aren't meeting performance benchmarks.

Analyze customer releases and check if we can complete traffic and add some margin to destination.

Analysis of margin negative traffic and compute LCR improvements/savings every month.

Assist Sales in continuing to grow ILD business.

Customer traffic analysis (e.g. customers sending bad traffic, loss of customer traffic),

Dial code management and telephone numbering plans from Old way (OW) to New Way (NW) dialing.

Eliminate external vendors from DMS routing admin who are not performing accordingly to Telco 214 standards.

Processing of trouble tickets and service orders

TELCO 214 US INC.

International Long Distance (IDL) Routing Analyst July 2006 – November 2008

Analyze the operational & maintenance data of carriers, providing the innovative solutions of big data in the telecom area.

Analyze vendor route performance and make changes when routes aren't meeting performance benchmarks.

Analyze customer releases and check if we can complete traffic and add some margin to destination.

Proactively monitor support incidents within the region.

Customer traffic analysis (e.g. customers sending bad traffic, loss of customer traffic).

Eliminate external vendors from DMS routing admin who are not performing accordingly to Telco 214 standards.

Processing of trouble tickets and service orders.

ACCENTURE TECHNOLOGY SOLUTIONS

Recruitment/ Admin Assistant June 2004 – May 2006

Administer and build candidates resume files database.

Responsible for maintaining resume files in secured and confidential location.

Handles issue resolution to ensure department and customer needs are met.

Perform data entry/processing (35-40 wpm) and operations support.

Assist and support recruitment manager.

Assist recruitment team lead in hiring and screening of prospective candidates.

Screen and select resumes for the clients.

ABS-CBN BROADCASTING CORPORATION

Field Survey Analyst/Technician August 2003 – February 2004

Main role is to prepare technical study and comparative analysis on network proposed and upgrade stations, coverage map and frequency studies for engineering and other business units.

Perform technical assistance on RF transmission and RNG broadcast plans and designs.

Prepare technical and frequency studies in compliance with NTC and KBP standards.

Prepare survey plan which includes schedule of equipment &conduct regular/requested field intensity survey for TV/FM/AM.

Gather detailed technical data and information i.e. site map station and competitor's profile, demographics, transmission parameters, power and antenna system.

Responsible for the presentation of plans, improvement and reception analysis of free to air TV and CATV.

Responsible for the implementation and management of RNG transmitter expansion/upgrade projects.

Prepare coverage preparation and presentation of network and upgrading plans based on existing station profile, annual management conference and other network projects.

SMART COMMUNICATIONS INC. – WAREHOUSE, AMMD LOGISTICS

Quality Control/Dealer Provided Equity Staff September 2002 – February 2003

Quality control of mobile units and their functionalities.

Monitors and ensure that all mobile units are locked from network SMART.

Configuration management, IP settings of GPRS, MMS and Internet.

Working with suppliers to meet user requirements and market demands.

Typically work long hours under highly conditions during phone kitting.

Provides inventory of reports in MS Excel.

PHILIPPINE LONG DISTANCE TELEPHONE COMPANY

Main Distribution Frame Assistant (OJT) July 2001 – January 2002

Conduct regular test on voice and data lines with reported troubles to isolate ad analyze trouble spots.

Coordinate with Telecom Engineers of Network Management and Outside Plant personnel regarding installation and/or repair of customer lines and other conditions that may affect the satisfactory operations and maintenance of said lines.

Perform wiring and/or jumper on terminal blocks at the frame for the connection, disconnection and reconnection of customer trunk lines.

Perform preventive and/or corrective maintenance of subscriber and other ancillary Central Office (CO) equipment (i.e. DLC, PCM, per gain devices, etc.) by monitoring equipment alarms, testing and localizing equipment faults and replacing defective modules.

Perform line verification and check line condition of subscriber lines through Network Management Systems.

PERSONAL DETAILS:

Date of Birth: October 25, 1981 Marital Status: Married

Place of Birth: Manila, Philippines Languages: English, Tagalog

Height: 5’7 Religion: Roman Catholic

Weight: 160 lbs. Nationality: Filipino

EDUCATIONAL QUALIFICATION:

Manuel Luis Quezon University

Graduated, BS in Electronics and Communications Engineering

1997 – 2002

CNCTC (Computer Networking Career and Training Center)

June – August 2004

PC LAN/WAN set up, cabling, configuration. TCP/IP & Network Administration on Windows NT server

Graduated, Vocational course/Certificate

Perpetual Help College of Manila

Graduated, High School Diploma

1993 – 1997

TRAININGS and SEMINARS ATTENDED:

Security Awareness Training Supplement (BS7799) ● ACCENTURE Manila Delivery Center, May 3, 2006

Security Awareness Training (BS779) ● ACCENTURE Manila Delivery Center, February 5, 2006

BS7799 Systems and Standards ● ACCENTURE Manila Delivery Center, November 25, 2005

Introduction to Mainframe programming ● ACCENTURE Manila Delivery Center, March 23, 2005

.Net Fundamentals ● ACCENTURE Manila Delivery Center, February 10, 2005

Broadcast Coverage Mapping – SBET ● ABS-CBN Studio 23, October 29, 2003

RF Measurement Tektronix ● ELJ Building, ABS-CBN Compound, October 28, 2003

Basic Video and Measurement ● ABS-CBN, October 20, 2003

Satellite Communication ● ERA Review Center, March 1, 2001

Transmission Line ● MITRC Review Center, February 28, 2001

Future Air Navigation ● MITRC Review Center, February 26, 2001

Optical Fiber ● CERTII Review Center, January 26, 2001

Microwave Communication ● Manuel Luis Quezon University, November 25, 2000

Auto Cad Release 14 ● Manuel Luis Quezon University, February 28, 2000

CHARACTER REFERENCES:

Shahjib Robert Sencio

Director, Telco 214 US, Inc.

+639*********/+639*********

acwxr3@r.postjobfree.com

Mark John Zoleta

Senior Analyst, Accenture/Telstra

+639*********

acwxr3@r.postjobfree.com

Alvin Saceda

Saudi Aramco IT Division

+966*********

acwxr3@r.postjobfree.com



Contact this candidate