Management Customer
Resume:
MICHAEL A. HILARIO
Sisa Street, Sampaloc Manila, Philippines 1015
Mobile: +63-917-******* ● Email: ******************@*****.***
LinkedIn Profile: www.linkedin.com/in/michaelhilario1981
CAREER OBJECTIVE:
A position that will harness strong problem solving, analytical, interpersonal, and networking skills and will allow working with a high performance team working on cutting edge of technology.
TECHNICAL INVENTORY:
LAN hardware /software ● MS Windows 2012 /NT Server ● Active Directory ● MS Windows XP/2000/NT desktop/ workstation operating systems ● MS Office 2003/XP/2000/97 ● Outlook 2003/XP/2000/97 ● Corel Draw ● Adobe Photoshop ● TCP/IP Ethernet Networking ● DHCP and static IP addressing ● Remote Desktop Connection ● Symantec Antivirus Corporate Edition HTML
PROFESSIONAL EXPERIENCE:
TELCO 214 US INC.
Network Operations Center (NOC) Engineer July 2013 – Present
Network monitoring using Zenoss Core 4.2.4 (Cisco GWs graphs, Remote GWs, Calls, CPU & Temperature).
Extensive experience with administration of a Cisco network environment, data traffic analysis.
Day-to-day monitoring of network operations: configuration, capacity, access, performance & security management.
Interact with Field Technicians within various regions across the tri county area in maintaining a service infrastructure that delivers high speed data and telephony services.
Provide performance monitoring, management, and reporting of customers’ network issue.
Preventing the occurrence of outage, server issues, router and switch issues before they actually occur.
Monitor the ticket queue for incoming tickets. Update and ensure tickets are complete and accurate.
Assist Operations Manager in updating team procedures, toolkits and documentations.
Provided technical support to routing team and provided first level and second level support to system.
Experience using wire shark for network protocol analyzer.
Proactively analyze network capacity and submit report accordingly.
Maintenance of WIKI and technical documentation (for NOC) and procedures used throughout normal operations.
Staff 24/7 on call rotation: Holiday work, nights and weekend.
TELCO 214 US INC.
Senior International Long Distance (IDL) Routing Analyst November 2008 – July 2013
Responsible for uncovering and reconciling any fraudulent activity (also known as cherry picking) incurred on any of Telco 214’s International Long Distance switches.
Analyze the operational & maintenance data of carriers, providing the innovative solutions of big data in the telecom area.
Analyze vendor route performance and make changes when routes aren't meeting performance benchmarks.
Analyze customer releases and check if we can complete traffic and add some margin to destination.
Analysis of margin negative traffic and compute LCR improvements/savings every month.
Assist Sales in continuing to grow ILD business.
Customer traffic analysis (e.g. customers sending bad traffic, loss of customer traffic),
Dial code management and telephone numbering plans from Old way (OW) to New Way (NW) dialing.
Eliminate external vendors from DMS routing admin who are not performing accordingly to Telco 214 standards.
Processing of trouble tickets and service orders
TELCO 214 US INC.
International Long Distance (IDL) Routing Analyst July 2006 – November 2008
Analyze the operational & maintenance data of carriers, providing the innovative solutions of big data in the telecom area.
Analyze vendor route performance and make changes when routes aren't meeting performance benchmarks.
Analyze customer releases and check if we can complete traffic and add some margin to destination.
Proactively monitor support incidents within the region.
Customer traffic analysis (e.g. customers sending bad traffic, loss of customer traffic).
Eliminate external vendors from DMS routing admin who are not performing accordingly to Telco 214 standards.
Processing of trouble tickets and service orders.
ACCENTURE TECHNOLOGY SOLUTIONS
Recruitment/ Admin Assistant June 2004 – May 2006
Administer and build candidates resume files database.
Responsible for maintaining resume files in secured and confidential location.
Handles issue resolution to ensure department and customer needs are met.
Perform data entry/processing (35-40 wpm) and operations support.
Assist and support recruitment manager.
Assist recruitment team lead in hiring and screening of prospective candidates.
Screen and select resumes for the clients.
ABS-CBN BROADCASTING CORPORATION
Field Survey Analyst/Technician August 2003 – February 2004
Main role is to prepare technical study and comparative analysis on network proposed and upgrade stations, coverage map and frequency studies for engineering and other business units.
Perform technical assistance on RF transmission and RNG broadcast plans and designs.
Prepare technical and frequency studies in compliance with NTC and KBP standards.
Prepare survey plan which includes schedule of equipment &conduct regular/requested field intensity survey for TV/FM/AM.
Gather detailed technical data and information i.e. site map station and competitor's profile, demographics, transmission parameters, power and antenna system.
Responsible for the presentation of plans, improvement and reception analysis of free to air TV and CATV.
Responsible for the implementation and management of RNG transmitter expansion/upgrade projects.
Prepare coverage preparation and presentation of network and upgrading plans based on existing station profile, annual management conference and other network projects.
SMART COMMUNICATIONS INC. – WAREHOUSE, AMMD LOGISTICS
Quality Control/Dealer Provided Equity Staff September 2002 – February 2003
Quality control of mobile units and their functionalities.
Monitors and ensure that all mobile units are locked from network SMART.
Configuration management, IP settings of GPRS, MMS and Internet.
Working with suppliers to meet user requirements and market demands.
Typically work long hours under highly conditions during phone kitting.
Provides inventory of reports in MS Excel.
PHILIPPINE LONG DISTANCE TELEPHONE COMPANY
Main Distribution Frame Assistant (OJT) July 2001 – January 2002
Conduct regular test on voice and data lines with reported troubles to isolate ad analyze trouble spots.
Coordinate with Telecom Engineers of Network Management and Outside Plant personnel regarding installation and/or repair of customer lines and other conditions that may affect the satisfactory operations and maintenance of said lines.
Perform wiring and/or jumper on terminal blocks at the frame for the connection, disconnection and reconnection of customer trunk lines.
Perform preventive and/or corrective maintenance of subscriber and other ancillary Central Office (CO) equipment (i.e. DLC, PCM, per gain devices, etc.) by monitoring equipment alarms, testing and localizing equipment faults and replacing defective modules.
Perform line verification and check line condition of subscriber lines through Network Management Systems.
PERSONAL DETAILS:
Date of Birth: October 25, 1981 Marital Status: Married
Place of Birth: Manila, Philippines Languages: English, Tagalog
Height: 5’7 Religion: Roman Catholic
Weight: 160 lbs. Nationality: Filipino
EDUCATIONAL QUALIFICATION:
Manuel Luis Quezon University
Graduated, BS in Electronics and Communications Engineering
1997 – 2002
CNCTC (Computer Networking Career and Training Center)
June – August 2004
PC LAN/WAN set up, cabling, configuration. TCP/IP & Network Administration on Windows NT server
Graduated, Vocational course/Certificate
Perpetual Help College of Manila
Graduated, High School Diploma
1993 – 1997
TRAININGS and SEMINARS ATTENDED:
Security Awareness Training Supplement (BS7799) ● ACCENTURE Manila Delivery Center, May 3, 2006
Security Awareness Training (BS779) ● ACCENTURE Manila Delivery Center, February 5, 2006
BS7799 Systems and Standards ● ACCENTURE Manila Delivery Center, November 25, 2005
Introduction to Mainframe programming ● ACCENTURE Manila Delivery Center, March 23, 2005
.Net Fundamentals ● ACCENTURE Manila Delivery Center, February 10, 2005
Broadcast Coverage Mapping – SBET ● ABS-CBN Studio 23, October 29, 2003
RF Measurement Tektronix ● ELJ Building, ABS-CBN Compound, October 28, 2003
Basic Video and Measurement ● ABS-CBN, October 20, 2003
Satellite Communication ● ERA Review Center, March 1, 2001
Transmission Line ● MITRC Review Center, February 28, 2001
Future Air Navigation ● MITRC Review Center, February 26, 2001
Optical Fiber ● CERTII Review Center, January 26, 2001
Microwave Communication ● Manuel Luis Quezon University, November 25, 2000
Auto Cad Release 14 ● Manuel Luis Quezon University, February 28, 2000
CHARACTER REFERENCES:
Shahjib Robert Sencio
Director, Telco 214 US, Inc.
*******@********.***
Mark John Zoleta
Senior Analyst, Accenture/Telstra
**.******@****.*******.***
Alvin Saceda
Saudi Aramco IT Division
********@******.***
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