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Customer Service Manager

Las Pinas, National Capital Region, Philippines
October 06, 2016

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Bette de Juan


Experience in Hotel Restaurant Management

Experience in Front Desk, Retail Industry

Expertise in Customer Service

Executive Assistant

Excellent Communication Skills, Fluent in English

Efficient in Operating Office Equipment, Office Management

Proficient in Computer Applications

Experienced team player

Work History

December 2014-June 201 Dubai Grand Hotel, Fortune Group of Hotels

Damascus Street, DAFZA, Al Qusais, Dubai, UAE

Barista/Steward/Waitress – Food And Beverage

3 Star Hotel

In charge of welcoming the guests, from welcome drinks to buffet menu and food & beverage orders; Checking with the guests to ensure they enjoy their meals and take action to correct any problems; Acknowledging the guests’ comments & suggestions regarding the food & service; Collecting payments from the guests; Clearing the tables after the guests have finished dining; Preparing hot, cold, and mixed drinks for the guests; Setting up the tables with cutlery, goblets, sugar bowls & tissue holders; Setting up the buffet; Removing the used dishes and glasses from the tables & counters and take them to the kitchen for cleaning and washing; Coordinating with the chefs and kitchen staff for the guests’ orders; Providing guests with information about the hotel, the local area, directions, et al.; Assisting the Cashier in Answering the Phone to take the guests’ orders for Room Service; Assisting in Preparing the Room Service Tray for delivery; In charge of Daily Replenishment ie supplying water, glass, mug, teabags & sugar within the Hotel’s Offices starting at the General Manager’s Office to Front Office, Sales & Marketing, Housekeeping, Accounts, Human Resources Manager’s office, et al.; In charge of the Lobby Lounge, Managing the Showcase and Coffee Machine, Preparing & Selling various coffee such as Espresso, Latte & Cappuccino, Selling the display items in the Showcase such as Sandwiches, Salads, Bread, Pastry, Bottled Water, & Softdrinks; Cashier at the Lobby Lounge; Organizing the Lobby Lounge café by stocking with supplies and daily inventory.

April-September 2014 IKEA Dubai, Al Futtaim

Dubai Festival City, Al Rebat Road, Umm Ramool, Dubai, UAE

Customer Service Assistant – Home Delivery

Retail Furniture Store

In charge of Home Delivery & Assembly, Curtain & Lighting Schedulings for Customers, checking customers’ items, receiving & responding to Customers’ queries in the Front Desk; Calling customers for schedule confirmation, cancellation, resolution & feedback, preparing Customer Satisfaction Survey report in the Routing Team; Forwarding customers’ concerns/pending jobs to the Back Office; Checking items being loaded by the teams ready for delivery, filing & organizing delivery documents in the Loading Bay; Checking items in the Receiving Area with the Security; Handles Daily Cash Float; Coordinating with the other departments from time to time as needed.

IKEA is one of the world’s top retail stores for furniture. Its concept is to create & sell functional furniture items at affordable prices with the do-it-yourself impression. It also has a restaurant & Swedish food market catering to its Customers. Aside from Self Serve Items, it has other services like Office Planning ie Business to Business, Kitchen Planning, Sewing, Exchange & Return, Curtain Installation, Lighting Installation, Home Delivery & Assembly, Ecommerce and Family Membership.

August 2013-April 2014 Newline Shipping Philippines, Inc.

Ortigas CBD, Pasig City/Vito Cruz, City of Manila

Executive Secretary/Office Manager

Maritime Crewing Management Company

Assistant to the Chief Operating Officer; Supervising the daily office administration ranging from phone calls, emails, receiving visitors, work assignments of other staff, basic accounting & banking, scheduling, preparing meeting minutes and other business transactions; Became more competent in office management.

Newline Shipping is a promising company that aims to have the best crew management in the country’s maritime industry.

January-July 2013 Teleperformance Philippines

Parañaque City

Representative of telecommunication account

Computer Company/Contact Center

Customer Service Representative of AT&T, one of the leading telecommunication companies in the U.S.A., to American customers; Handles inbound/outbound calls, responds to customer calls using product knowledge, resolves customers’ questions & issues, works to build customer confidence in the brand, and when applicable, promotes opportunities for additional products & services; Became outstanding in computer, communication & customer service skills.

Teleperformance is one of the largest Business Process Outsource (BPO) companies in the country.

January 2003-2010 Entrepreneur

Sale of U.S. brands apparel ranging from blouse, shirts, pants, leggings, shoes, slippers, bags, towels, cologne, toys, for men, women & children; Acquired sales skills.

May 1996- January 2000 Landev Corporation

(YGC, subsidiary of House of Investments, Inc.)

Makati City

Junior Executive Secretary

Real Estate Management Company

Assistant to the Vice President/General Manager; In charge of day-to-day office administration from screening calls and visitors, meetings scheduling, files management, basic accounting and banking, supplies procurement & distribution and coordinating with staff and consultants on work assignments; Gained interpersonal skills, Became exceptional team player with multi-tasking capabilities for the main project, The RCBC Plaza, a two-tower building now standing & located at the Makati Central Business District.

Landev belongs to RCBC group; RCBC is one of the largest banks and its owner is one of the business tycoons in the country.

June 1994-May 1996 Innodata Processing Corporation Phils.

Makati City


Computer Company

Started as a Proofreader of American journals, documents, abstracts, et al. Promoted to Editor/Scanner of encoded data. Became Associate Team Leader. Gained computer skills and Became a team player.

Innodata is an American company.


I/AME, selected subjects in Business Administration

University of the Philippines, B. S. Biology

St. Joseph’s Academy, Kindergarten, Elementary & Secondary


2015 Basic Food & Safety Handling, Dubai Grand Hotel, August 15, 2015

2014 International First Aid, IKEA Dubai, May 25, 2014

2013 Fire Safety & Disaster Awareness Seminar, December 2013

Call Center Training in telecommunication, Teleperformance Phils.

Supervisory Management Skill, PAS (Philippine Association of Secretaries)

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