Janice Kay Bunting

***** ******** ****

Little Rock, AR 72209

501-***-****

Email: acwxl4@r.postjobfree.com

OBJECTIVE:

Seeking a position that will utilize the current skills, education, and experience that I possess.

EDUCATION:

University of Arkansas Little Rock, AR

Major: Psychology Completed hours: 112

WORK EXPERIENCE:

AR Dept of Human Services- Local Administrative Assistant Little Rock, AR

November 2016- March 2016

Screened incoming calls, directed calls, and took and transmited messages.

Greeted visitors and provided assistance.

Received, sorted, and distributed various mail and correspondence to appropriate personnel.

Prepared external and internal outgoing mail and followed established procedures and postal requirements.

Photocopied various documents and ensured appropriate safeguard of such documents related to confidentiality.

Performed tasks using standard operating equipment and computer programs to prepare and format forms, correspondence, reports, and other documents.

Provided routine data entry, keying in information into designated fields using various databases.

Assisted in ensuring the proper flow of paperwork exists within an assigned department.

Answered written or oral inquiries of a routine nature.

Scheduled appointments and conference rooms

Verified data, provided follow up, and communicated appointment schedule to appropriate parties.

Performed other duties as assigned.

Ally Financial– Collections Account Representative III Little Rock, AR

April 2008 to August 2015

Collected payments on past due auto finance accounts.

Worked with customers to build their interest in services and products offered.

Assisted with payment arrangements.

Researched payments, analyzed documents, and provided account revisions.

Located customers using credit bureau information.

Utilized computer systems to handle skip tracing.

Purged records if debt has been satisfied.

Work with and maintain positive relations with borrowers, dealerships, outside vendors, attorneys and others.

Discussed sensitive personal financial circumstances in a frank, yet tactful, manner.

Provided timely, thorough, accurate information and assistance.

Responded to customers’ questions, corrected errors, and resolved customer disputes, coordinating with or referring to other departments if necessary.

Followed federal and state laws dealing with debt collections.

Documented all collection actions taken, such as details of telephone conversations, letters mailed, etc.

Updated the follow-up dates and reason(s) for default.

Completed special projects as assigned.

Southern Collection – Account Representative Little Rock, AR

September 2002 – April 2008

Collected payments on past due medical accounts.

Created lists of customers’ delinquent on their accounts.

Responded to customers’ questions, corrected errors, and resolved customer disputes, coordinating with or referring to other departments if necessary.

Documented customer interactions and default reasons along with payment agreements.

Treated customers in a courteous, friendly, and professional manner.

Organized list according to severity of delinquency.

Set up repayment plans and new contract terms.

Freedom House – Administrative Assistant Russellville, AR

March 1996 – August 2002

Provided office support to executives, managers, and other professionals.

Utilized computer and various office machines throughout the day.

Answered phones and maintained files.

Corresponded to letters, faxes, and emails.

Greeted clients and customers.

Kept files and work area organized.

Ordered supplies.

Completed a variety of other tasks as assigned.

COMPUTER SKILLS:

Microsoft Word, Excel, Access, Power Point, Outlook

Microsoft Windows

Internet Explorer

Various office equipment such as copier, fax, scanner

Type 70 WPM

REFERENCES:

Available upon request

Contact this candidate