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Data Entry Technical Support

Location:
Sydney, New South Wales, Australia
Posted:
October 05, 2016

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Resume:

Contact: 043*******

Email: acwxkx@r.postjobfree.com

DAVID RODRIGUEZ

OBJECTIVE/PROFESSIONAL SUMMARY:

My career objective is to ultimately gain a management position within the IT or Administration Department

SKILLS AND PROFESSIONAL ATTRIBUTES:

Computer Skills:

Networking,

Hardware and software maintenance,

Software and applications knowledge and usage

Administrative and customer service skills;

Communication (phone, emails, face to face)

Conflict / issue resolution skills

English, Tagalog

EMPLOYMENT HISTORY:

IKEA Distribution Centre Australia - Sydney

IT Specialist

May 2008 - November 2008

Duties:

Assisted in the initial setup of the File and Print Servers as well as Network Server Box (NSB) and other peripherals in the new IKEA DC site in Moorebank.

Acted as Project support in the installation of the integrated network cabling in new site

Monitors and initiate Service Calls/Request using the IKEA Log-a-call Web Based application System and follows through this issue to its resolution

Prepares/installs clients for new users using the IKEA RIS, installing needed Software & Applications.

Provide IT support for employees in the office.

Administers the local domain and servers.

Administers the local printers, faxes and scanners.

Setup phones for the new users, doing patching in the patch panel as needed.

Liaises between IKEA Distribution Centre and the maintenance providers/equipment suppliers.

Maintains order in the server room.

Prepare the training room and other equipments needed in the training.

Provide other IT technical support as needed.

Systems Union (an affiliate of Infor) - Sydney

Associate IT Field Support Engineer

Duties:

Handles the server backups using Veritas software

Maintains order in the server room.

Prepares desktop and laptop units for new users using

Norton Ghost, installing needed Software and applications.

Setup phones for the new users, doing patching in the patch panel if needed.

Accepts/acknowledge new IT request using the Infor ITSM application and follows through this issue to its resolution

Liaises between Infor Global Solutions and the maintenance providers/equipment suppliers.

Prepare the training room and other equipment needed in the training.

Provide IT support for employees outside the office.

Provide other IT technical support as needed

Hoban Recruitment - Sydney

Data Entry Operator – ATO Project

27 July 2016 - Present

Duties:

Data entry of ATO forms.

Data validation of scanned ATO forms.

Hoban Recruitment - Sydney

Data Entry Operator – AEC Project

5 July 2016 – 26 July 2016

Duties:

Data validation of scanned ballots/AEC forms.

Infor Global Solutions - Sydney

Support Accounts Manager

May 2011 - August 2015

Duties:

Liaises with customers for the renewals of their software support and maintenance.

Responsible for all needed processes from sending out the renewal notices to customers to confirming their renewals and requesting the generation of the renewal invoices to coordinating with the AR team in the collection.

Coordinates with Sales Department if customers want to purchase additional products or users licenses, as well as if they want to reduce user licenses.

Accomplishing what is necessary in keeping the high level of customer satisfaction. Infor Global Solutions - Sydney

Systems Administration - Apprenticeship

April 2011 - May 2011

Duties:

As part of the requirements in TAFE, underwent an On-The-Job training in Infor as an IT Systems Admin.

One of the requirements was to prepare and recommend a disaster recovery plan which I submitted to the Systems Administrator, David Jousef. EDUCATION HISTORY:

Diploma

Institution/School: TAFE - Liverpool, Liverpool, Sydney Bachelor of Science

Institution/School: University of the City of Manila, Manila, Philippines



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