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Microsoft Office Manager

Sanchez, 32000, Dominican Republic
October 05, 2016

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Lizairi Then Peguero

Street/ San Juan #*, Samaná, D.R.

Tel.: +1 -829-***-****


I am seeking employment with a company where I can use my talents and skills to grow and expand the company.

Personal Information

•Identity No. 402-***-****-9

•Nationality: Dominican

•City and date of birth: Samaná 17 February 1991

•Civil Status: Single



•Secundary School : Liceo José Gabriel García from 2005-2008

•Post Secundary University open only for adults ( UAPA) Modern Lenguages, Mention Turism from 2012 until the present, 08th semester.

Technical Education

•Technical of marketing Infotep

•Handling Complaints Infotep

•English Institute John F. Kennedy

Work Experience

•Telephonist Gran Bahía Príncipe Cayacoa 2010-2011 receive all incoming calls for the hotel, provide information requested for the client, reports of any technical failure of the hotel rooms.

•Public Relation Concierge Gran Bahía Príncipe Cayacoa 2012-2014 Provide guest services to all guests, provide information and assistance to guests, completes all daily activities at the Guest Services Deparment, managing, recording and resolving complaints.

•Guest Services Agent Gran Bahia Principe Cayacoa 2015-2016 -

Providing consistent highly personalized concierge services to all guests, Answering to guests quires and requests in a timely and efficient manner, meeting and greeting guests during arrivals/ departures, performing guests briefings on arrival ( in English, Spanish).

•Guest Services Manager Luxury Bahia Principe Cayo Levantado Don pablo Collection 2016 current position. Solution to all problems related to customers : rooms, order, cleanliness, electrical and technical problems, safety, health. Tourist information about the village and the island, reservations of the 4 restaurants present in the hotel, contributes to guest services and hotel success.


•English lenguaje – upper- intermadiate level, proficient with Microsoft Office Word, Excel, Internet, Email.

•Independent and responsible with good team spirit and initiative.

•Good ability to adapt to different national or international environments.

•Good communication skills and listening.

•Good interpersonal skills and comparison of all people, even from other cultures.

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