Michelle Tompkins

Haverhill, MA

acwxke@r.postjobfree.com - 978-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Trainer/Shift leader

Dunkin' Donuts - Haverhill, MA - January 2015 to Present I am responsible for training any new hires, transfers and rehires as well entering all personal info, tax info, wages, I9s and scanning IDs. At the end of a training day I email all personnel to inform them of their progress. I frequently used Outlook, Excel and Word as well as HMC, Kronos and the Dunkins University sites. Proof Operator

Family Bank (now known as TD Banknorth) - Haverhill, MA - September 1998 to January 2001 Responsibilities

Compiled, sorted and verified accuracy of data to be entered. Trained and supervised up to 16 employees for the proof department. Kept records of all data entered by all employees on my shift. Responsible for notifying account holders of account errors by written correspondence. Entered alphabetic and numeric data from source documents into data entry device. Compared data entered with source documents, and re-entered data in verification format to detect errors.

Accomplishments

Exercises initiative, achievement and independent judgment. Demonstrated record of high performance standards, including 20,000 numerical keystrokes per hour with less than 2% error rate.

Skills Used

Dependable and honest, positive and professional attitude. Hard working and work well under pressure or in a fast paced environment. Outstanding communication skills and works great independently or as a team player. (as well as skills named in accomplishments) Crew Chief

ServPro Cleaning Services - Haverhill, MA - May 1998 to September 1998 Responsibilities

Supervised and coordinated activities of workers. Engaged in cleaning machines, equipment and work areas in fire/water/sewer damaged homes and businesses. Started machines and reported machine, gauge and other control instrument malfunctions to maintenance department. Maintained time and production records for a 3-4 person crew.

Accomplishments

I feel my impact there was of a positive one because my personality made for a comfortable work environment. I also recruited family members, with a younger sibling currently still employed there for over 10 years. Skills Used

Dependable and honest, having to be in people's homes is a very personal, and can be scary. I took pride in knowing I had a dependable, honest team of workers. I tried to always be positive and have a professional attitude. Hard working and work well under pressure. Outstanding communication skills and works great independently or as a team player. (as from previous work skills) Cashier

Dunkin' Donuts - Haverhill, MA - September 1993 to May 1998 Responsibilities

Greeted customers in a professional, cheerful manner. Collected cash/charge payments from customers and made change for cash transactions. Responsible for preparing food and beverages per customers request at a fast pace. Stocking all supplies, cleaning all areas of the store. Accomplishments

I accomplished good, steady work ethics. I became a parent while working here and it helped me keep structure. I got along very well with all of my coworkers and superiors as well. I always came back after 3 children.

Skills Used

It takes a person with tough skin to work with the public, especially in a place that starts off most peoples day. I always used my better judgement even when customers weren't not as pleasant as I. My pleasant personality was very welcoming to customers. I had a lot of regulars, it was nice to know they enjoyed my pleasantness in the mornings.

EDUCATION

Graphic Communications

Whittier Regional Vocational Technical High School - Haverhill, MA 1991 to 1994

SKILLS

Microsoft Word, Outlook, Excel (2 years)