AutoCAD Technician, Data enrty, MRP/ERP systems, Customer Service
Resume:
*** ****** **** **** * Spring, Texas *****
********.**********@*****.***
Professional Summary
Skilled CAD Drafter with 3 years of experience in drafting revisions, isoplane, blocks, ribbons, 2D and 3D drafting. I am an extremely fast learner and very detailed oriented. I have been acknowledged and promoted for my organizational skills, technical writing and always going above and beyond the basic work needed in each position. I have extensive leadership training and management experience. I am exceptional at working well with others to create a mutually agreeable solution. Also, I have been recognized for my strong work ethic and above all continued dedication to my job.
Skills
AutoCAD 2010-2014 ERP system (EPICOR 10)
Autodesk software ISO 9001 Internal Audit team
Attention to Detail Mechanical drafting
Design review Administration
Electrical Drafting Redlines/ECO’s
Microsoft products Technical writing
Work History
AutoCAD Technician 01/2014-03/2016
Electronic Power Design Inc. (EPD)-Houston, Texas
Preparing and editing electrical one-line diagrams, schematics, wire-tag lists, general arrangements and modifying “red-lined” drawings.
Preparing and maintaining the complete and final documentation packages for all projects.
Create and maintain Bill of Materials for purchasing, sales, and engineering.
Creating and maintaining all parts in the ERP (Epicor 10) database.
Trained fellow co-workers on new software (vantage-E-10 transition)
Developed and documented processes and procedures.
Participated on the ISO 9001 internal audit team.
Supported purchasing department with vendor and client interactions.
Store Manager/Assistant Manager 08/2011-12/2013
TCBY Frozen Yogurt-Houston, Texas
Managed staff of 8, open 7 days a week 363 days a year, made schedules, monthly inventories, ordered store products on a budget.
Promoted loyalty & gift cards.
Donated product into the community (S.I.S.D./K.I.S.D. and local businesses)
Took customer requests to heart and ordered their desires.
Addressed and resolved customer complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Maintained an immaculate store that corporate gave a green dot for no infractions against policies and procedures.
Assisted manager in executing store operations and aided in ordering from multiple vendors.
Accounting and proper cash management (deposits/change/register)
Shift Manager/Coffee Barista 06/2007-11/2009
Starbucks Coffee Company- store #2834 & #8815
A Barista is responsible for the preparation of hot &cold beverages, cash register transaction’s, store cleanliness, product merchandising and excellent customer service
Exceeded service and quality standards at every review period.
A shift supervisor performs all the duties of a barista, as well as assists the store manager in executing store operations, ordering products and accounting
Trained learning coach-assists store manager in setting up a new barista for successful in-store training, answer the new barista’s questions, monitor their performance and give them constructive feedback’ along with reporting to the store manager on their progress.
Certified Food Safety Manager-train, motivate and supervise all partners in the area of food safety, perform regular inspections and correct issues that arise, maintain good relationships with local health officials, have a complete understanding of OSHA (Occupational Health and Safety Administration) & HACCP (Hazard Analysis of Critical Control Points) and maintain a sanitary store.
Vet. Tech. Assistant/Kennel Technician/Bather/Groomer Assistant 06/2003-06/2007
Hero’s Huskies- Chappell Hill, Texas
Administered shots and medications, micro-chipped, updated records
Bathed and assisted in grooming
Fed & watered and kept kennels clean
Office cleaning/Laundry Tech. /Inventory Control 08/2004-06/2007
Tracy’s Hair Den- Houston, Texas
Cleaned salon weekly, washed/dried/folded towels and smocks
Maintained and stocked supplies, ordered and updated inventory
Answered phone, set appointments and took detailed messages
Front Desk Receptionist/Interviewer/Temporary Contract Assignments 06/2003-06/2007
ALM Services (JobSparks) - Houston Texas
Answered multi-line (6-8 line) phones for 2 different companies in the same office (ALM Svs. & Jobsparks)
Filed, copied, faxed, composed mailers, bulk mailing, packaged hiring packets and errands for owner-lunch, post office and banking.
Screened applicants and administered reading tests.
Education
High School Diploma: 2007 Westfield High School- Houston, Texas
Top 10% of class
Honor Society
Who’s Who Among American High School Students
Desktop publishing & Teen leadership conference member
Oboe/English Horn Music performance major/Registered Veterinary Technician minor: 2007-2009 Northwestern State University of Louisiana (NSU)-Natchitoches, Louisiana
Scholarship for music on Oboe/English Horn and marching scholarship for Cymbals
Dean’s list- 3.0 & 4.0 term grades
Registered Veterinary Technician/ Associates of Arts: 2009-2012-Lonestar Tomball Community College-Tomball Texas
Presidents List- maintained good attendance and grades.
AutoCAD computer drafting: December 2013- Lonestar North Harris Community College- Houston, Texas
Emphasis in AutoCAD 2013, Introduction-Intermediate-Advanced
Continuing education in Mechanical Design/Solidworks or solid modeling.
Additional Information
Portfolio and references available upon request
Contact this candidate