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Manager Customer Service

Location:
Wesley Chapel, Florida, United States
Posted:
October 05, 2016

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Resume:

IProfessional Summary

Skills

Work History

ROBERT GIBSON

***** ******* ***** ***, ****** Chapel, Fl 33543 • Cell: 813-***-**** • acwxk1@r.postjobfree.com I have over 20 years experience in Heavy Equipment with at least 9-10 years as a manager. Product Support Manager excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Trusted key holder

Strong client relations

Proficient in cash management

Creative problem solver

Exceptional communication skills

MS Windows proficient

Quick learner

Real Estate Solutions Provider, 06/2015 to Current Berkshire Hathaway Florida Properties Group – Wesley Chapel, Fl Work with both sellers of homes and also buyers of homes to help them buy and sell their properties. Produce clerk (part time), 10/2013 to Current

Publix Supermarkets – Wesley Chapel, FL

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Service Manager, 03/2006 to 09/2011

Ring Power Lift Trucks – Tampa, FL

Managed all aspects of service department operations. Had 18 hourly employees that I was supervisor over. P & L reports. Interviews, dismissals. Employee reviews. Service Manager, 11/2003 to 03/2006

Puckett Cat – Gulfport, MS

Supervised all aspects for the day to day operations of the service department. Described product to customers and accurately explained details and care of merchandise. P & L report. Product Support Manager, 01/1988 to 11/2003

Michigan Cat – Shelby Twp, MI

Answered an average of 5-10 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Provided an elevated customer experience to generate a loyal clientèle. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Developed reputation as an efficient service provider with high levels of accuracy. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Maintained cleanliness and presentation of stock room and production floor. Built long-term customer relationships and advised customers on purchases and promotions. Education

Asked open-ended questions to assess customer needs. Asked open-ended questions to assess customer needs. Group leadman, 08/1976 to 10/2003

General Motors – Pontiac, MI

To make sure the assembly line had no down time. Production was met each day. High School Diploma: 1976

Pontiac Central High School - Pontiac, MI



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