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Customer Service Manager

Oakland, California, United States
October 05, 2016

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Naiomi R. Marden

**** ****** **. *******, ** ****7

Cell: 757-***-****


An enthusiastic person looking to further my experience and knowledge in different fields. Strong planner as well as quick problem solver. Readily adapts to change, works great independently or within groups helping create a positive work environment. Often exceeds expectations, having the ability to juggle multiple priorities and prioritize them in order of importance.


University of Alaska Anchorage: aspiring degree in Legal Studies

Bryant & Stratton College: Associate Degree in Paralegal Degree (2014)

Key Skills

Office management

Data and record keeping

Microsoft office programs

Customer service



Walmart 2012-2016

Zone Manager over 65 personnel as well as several different departments to include; dry food, freeze, consumables, pets, cosmetics and health and beauty. Also ran the Front end management over customer service, maintenance, people greeter, cashiers and accounting office.

Providing the upmost customer service to ensure customers are able to get in and out of the store in a timely manner. Preventing shrink by maintaining a receipt check program. Ensure speedy turnaround time on downed registers and equipment.

Create and maintain SOPs and logs to cover all reports that monitor the front end matrix. Performance evaluations as well as the hiring and letting go of new or current associates.

Manager over 30 to 50 people as training personnel. Training on proper inventory of merchandise, planning of multiple different features of products to help drive the company to gain profit through sales and merchandising. Certified forklift driver and trainer.

Department manager of 17 different departments. Tasks included ordering merchandise on a regular basis the have a continual flow of replenishment in the store for customer demand.

Helped lower the coast of inventory by $100,000; increasing the bottom line of the stores profit. Through proper inventory management, regular ordering as well as proper claims process.

Pricing coordinator changing prices of merchandise through-out the store to ensure pricing accuracy. Preventing loss of money for the company and correct pricing for customers.

United States Navy 2000 to 2012

Provided customer service for military ID lab; ensuring customers with getting the proper benefits as well as proper ID card. Created standard operating procedure binders to ensure proper training of all incoming personnel as well as current. Maintained the upkeep of the equipment as well as fixing downed equipment.

As the administrative manager handling multiple clerical tasks (e.g., data entry, filing, records management, training and planning management) as the person in charge of 15 different teams, I prepared them to deploy to different countries. Maintaining their training, briefings, clearances as well as coordinate travel arrangements. Created and sent out documents and messages to higher authorities and embassies for approval. Maintained and operated classified documents on the computer as well as files.

Maintained the upkeep and maintenance of the ship. Navigated the ship as well as well as charting courses. Performed various launches of multiple types of craft during operations. Carried out specific watches while in port along with underway. Supervised 15 to 35 personnel through-out multiple projects. Supervised and held safety meetings to ensure all safety programs were being used while in the Naval Shipyard. Maintained the respiratory program the over 2500 people.


Boys and girls club

Special Olympics Hampton VA

Williamsburg colonial days

Clean the Bay Day

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