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Executive Assistant

Atlanta, Georgia, United States
October 05, 2016

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**** **** ******, ********, ** *0144 727-***-**** SUMMARY

Efficient and reliable professional with 12+ years of agency, property and educational services experience, adept at managing multiple projects, providing exceptional support to executive and C-level management and streamlining office operations for major productivity gains. Expert in building client/vendor databases, optimizing billing processes, crafting high impact proposals and presentations, and interpersonal communications across multiple divisions and organizations. PROFESSIONAL EXPERIENCE

Delaware North at Turner Field Atlanta, Georgia

Delaware North is one of the largest privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries Operations Administration 02/16-present

Perform all clerical duties and administrative support for the Operations and Concessions Managers, in accordance with the company’s service standards

Accurately compose, transcribe and type correspondence, memos, reports, other miscellaneous paperwork, schedule meetings and relay messages

Manage filing of correspondence, reports, and departmental records in appropriate files including training and attendance

Assist with/facilitate daily staffing assignments for events using attendance projections

Act as the liaison with the non-profit groups regarding scheduling, commission payments and other day to day needs

Ensure compliance in accordance to GuestPath Universal Service Standards CSE (Career Sports & Entertainment, Inc.) Atlanta, Georgia 02/07-12/15 Full-service, integrated sports, marketing, management and entertainment agency, with expertise in client representation, corporate and consumer marketing, creative development, digital services and media production. 2006-2012 PROMO 100 List – Promo Magazine’s Top 100 Marketing Agencies.

Executive Assistant, President & Executive Team

Clients: AFLAC, AGCO, AT&T, Coca-Cola, Kellogg’s, NAPA, Regions Bank, Shaw, Stihl, Southern Company, Anheuser-Busch

Ensured that client and agency deliverables were met and client satisfaction expectations were exceeded to ensure retention of programs and business for the agency

Acted as the liaison between the development teams and the client teams to ensure continuous communication through campaign brainstorms, overall strategy development, client briefings, program timelines, and quality assurance

Assisted the executive team and internal divisions (account, digital, experiential, media and creative) on processing, operational efficiencies for the department and financial reporting

Performed administrative duties for senior executive management including: preparing presentations, client team billings, departmental allocations and vendor financial processing

Planned, organized and executed agency events, charity engagements and VIP events & meetings hosted by the agency for client and vendor partners

Managed and provided logistical support services for education opportunities and conferences

Developed and handled internal processes, meetings, event planning and financial allocations for Bounce TV, a joint-venture television network targeted to African-American consumers Facility Management

Oversaw many different aspects of the company operations from managing vendors and contracts to arranging maintenance and looking for ways to lower costs

Acted as liaison with Property Management on property renovations, additions to the building and building maintenance activities

Primary point of contact with the IT management company including working closely with the onsite IT technician, weekly meetings with the Account Manager and managing all ongoing IT projects ATLANTA FALCONS Atlanta, Georgia 05/06-01/07

A professional American Football team based in Atlanta, GA. They are a member of the South Division of the National Football Conference (NFC) in the National Football League (NFL). Client Services, Seasonal Assistant

Clients: Kraft Foods, Miller Brewing, Ford Motor Company, Chick-fil-A

Brand ambassador for the Atlanta Falcons, fans and participating sponsors for various roles including: onsite and in-game sweepstakes fulfillment, grass-roots marketing campaigns, game day operations and sponsor activation coordination

Operated the Chick-fil-A Kids Club, building brand affinity towards HHLDs with kids to develop future fans of the Atlanta Falcons

Event planning and execution for a Miller Brewing Golf Tournament featuring the Atlanta Falcons players, designed to raise awareness and money for local charities

Produced post-event recap and sponsor activation summaries designed at demonstrating return on investment in an attempt to retain and expand sponsor contracts and relationships Mobile Marketing Internship

Mobile Marketing Manager

Event Planning with the Atlanta Falcons grass root marketing program, Kids Zone at the Falcons’ Training Camp, and the Player Caravan Tour during the regular season ad off-season including 75-90 appearances/events per calendar year

Maintained and organized all event logistics and functional requirements required to complete each appearance including equipment, asset and giveaway inventory, players and cheerleaders

Demonstrated results and returns in the program through increased fan interaction that produced approximately 100,000 on-site impressions, significant reach through local radio spots and remotes that helped to grow the fan database PASCO COUNTY SCHOOL BOARD Pasco County, Florida 08/00-05/06 As of the 2010-11 school year, there were 88 schools in the Pasco County School System: 48 elementary, 16 middle, 13 high, 4 educational centers, 1 eSchool and 6 charter.

Gulf High School Mitchell High School

Long Term Teaching Assignments – Communications Technology, Integrated Reading, 9th Grade Algebra, 10th Grade Biology

Educator and inspiration for high school students in the New Port Richey Area schools for science, math and technology

Responsible for developing lesson plans, delivering weekly lectures and demonstrations for classroom of up to 30-35 diverse students throughout the school year

Planned extra support sessions and parent teacher conferences to show results and advancement at the individual student level MERK-MEDCO Tampa, Florida 2002-2003

Medco Pharmacy operates 10 mail-order pharmacies and partners with a nationwide network of approximately 60,000 retail pharmacies Medco’s automated pharmacies, located in Las Vegas, Indianapolis, and Willingboro, NJ, together have the capacity to fill more than 3 million prescriptions per week. Customer Service Representative, Mail Orders

Internal sales representative that worked with individual pharmacists and patients to ensure proper medications were handled and processed appropriately

Worked with pharmacists, patients and third parties to resolve problems in quality, delivery, usage and general issues between the key stakeholders in the delivery of medications

Processed new orders, pharmacists and consumers into the database used by the internal sales teams to ensure proper communications and follow-ups could be handled efficiently EDUCATION

BARRY UNIVERSITY Miami Shores, Florida

College of Human Performance and Leisure Science, Bachelors of Sports Management Minor in Business; Dean’s List (2004-2006)

Member of Florida Alliance for Health, Physical Education, Recreation, Dance and Sport 2004-2006

ST. PETERSBURG COLLEGE Tarpon Springs, Florida

Associate in Arts Degree, Sports Medicine Tract


HEATHER D. BROWN, 3433 Palm Circle, Kennesaw, GA 30144 727-***-****

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