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Manager Customer Service

Soddy-Daisy, Tennessee, United States
October 05, 2016

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Sheila F. Johnson

**** ***** *****, ***** ***** TN 37379 Cell 423-***-**** Professional Summary

Actively pursue personal learning and development opportunities. Education

Graduated 1977 Hixson High


Computer skills. Familiar with word and excel.

Employment History

Tennessee Aquarium and Imax Theater- Chattanooga, TN 37406 Warehouse Manager, 09/2009 to 12/2014

Responsible for hiring, training and vacation/dismissal management as well as act as an educator and mentor to new associates to foster a positive and fair work environment; set and clearly outlined best practices for sale and customer goals and expectations of each associate.

Worked with director to outline and implement the proper division of responsibilities.

Set best practices for sales and customer service to improve department efficiency as well as daily and annual goals for each associate. Professionally resolved any customer conflicts in accordance with company policies while prioritizing customer satisfaction.

Order, receive, price and replenish merchandise/company supplies; handled delivery and transfer of products including but not limited to defective product management, special project orders and company shipping needs.

Supervised and directed all merchandise and shipment processing.

Monitored department budget and associate hours (ie sick, vacation and overtime hours) to maintain optimal staffing levels at all times.

Oversaw warehouse inventory twice annually with spot checks and adjustments throughout the year as well as River Journey Gift Shop, Ocean Journey Gift Shop, and Imax Theater Gift Shop stores. Inventory results were excellent and under the two percent loss for a retail business.

Acted as liason with all firms contracted to assist with building's security with ADT and maintenance as well as ensured daily that security measures were upheld.

Responsible for daily checks on the warehouse company van for safety and tag renewal.

Responsible for ordering all warehouse supplies needed on a weekly basis as well as the yearly ordering of copy paper for all buildings.

Prepared all documents to be shredded on a yearly basis with a local company.

Trained all employees on how to properly use scanners for transferring of merchandise on a daily basis as well as the correct usage for inventories.

Tennessee Aquarium and Imax Theater- Chattanooga, TN 37406 Warehouse Associate Lead, 05/2004 to 09/2009

Daily received and entered the amount of merchandise into the company's computer inventory system.

Priced and delivered the merchandise to the gift shops on a daily basis in addition to preping and shipping merchandise or other Aquarium related packages. Familiar with handheld scanners and used on a daily basis to replenish all stores with merchandise.

Handled the warehouse sales, special events and processed damaged merchandise.

Supervised and participated in the inventory held twice annually along with periodic spot checks throughout the year.

Addressed general daily warehouse needs such as stocking shelves, rearranging merchandise for organization of shelving and answering calls.

In absence the the Warehouse Manager, I would oversee Warehouse Associates and operations.

Assisted in training and mentored new associates.

Also shipped merchandise online orders through the UPS system to customers on a daily basis. Tennessee Aquarium and Imax Theater- Chattanooga, TN 37401 Housekeeping Associate Lead, 10/1997 to 05/2004

Supervised, cleaned and maintained the interiors and exteriors of the Tennessee Aquarium, Imax Theater, Admissions and Coke Building. This included, but was not limited to, the following duties:

Trained and worked with all new associates.

Assigned duties and adjusted schedule as needed on a daily basis.

Verified, prepped, labeled, stocked and oganized all cleaning solutions and to ensure optimal supply levels within the storage areas and carts.

On a daily basis, thoroughly sanitized, vacuumed, mopped, scrubbed, dusted to ensure the maintenance of all sections of the buildings (including offices and restrooms for employee and customer areas) such as fixtures, funiture, doors, floors, windows, mirrors, partitions, walls, etc.

Stripped, buffed and waxed all floors as well as using an industrial shampoo machine for all areas with carpet on a daily basis.

Collected, sorted and dispensed all trash and recyclables via compactors, bales and other designated areas.

Maintained all outside areas and parking lot on the Aquarium and Imax property.

Attended weekly safety meetings.

Responsible for recording all labels for cleaning products according to OSHA regulations. City of Chattanooga Parks and Recreation- Chattanooga, TN 37404 05/1993 to 05/1997

Cleaned and maintained exterior of Tennessee Aquarium, Ross' Landing, pedestrian bridge, Hunter Museum and Aquarium plaza restrooms.

Handled all exterior landscaping needs for the above stated locations, such as planting, mulching, mowing, and weedeating.

Tennessee Aquarium and Imax Theater- Chattanooga, TN 37401 Housekeeping Associate, 05/1992 to 05/1993

Cleaned and maintained the interiors and exteriors of the Tennessee Aquarium, Imax Theater, Admissions and Coke Building

Trained and worked with all new associates on a daily basis as well as assigned duties or changes to the schedule as needed.

Checked inventory levels for all supplies and reported needs to manager.

Responsible for checking all labels for cleaning supplies within the OSHA regulations.

Attended the safety committee on a weekly basis. Cambridge Hall Retirement Center- Chattanooga, TN 37401 01/1990 to 01/1991

Cleaned and maintained the residents rooms and other areas of the building.

Handled all laundry needs for the center.

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