Toska McQueen

** *** ******* ******

San Pablo, CA 94806

510-***-****

SUMMARY OF QUALIFICATION

●20 years of experience with the University of California and corporate environment

●20 years of experience with human resources, customer service and team work

●Proficient computer skills: Windows operating systems, Microsoft, Excel, Word Perfect, Lotus Notes, Gmail

PROFESSIONAL EXPERIENCE

Berkeley Unified School District

Human Resources

Temporary Services

2006-to Present

I have worked in titles of an Administrative Coordinator, Administrative Assistant, School Secretary and in Clerical Services, Answering phones, scheduling meetings, assessments, student placement. Also student attendance, working with the school computer systems e.g., Special Education Information Systems, Micro-soft, Excel, and all other Administrative duties as needed for the department.

University of California, Office of the President

Agriculture and Natural Resources

Administrative Assistant III

2001-2005

Provided general administration and analytical support to the director. Managed allocation and expenditure projection, usage, and distribution, monitored and managed accounts for the Immediate Office of the AVP-Planning and Budget, and for the Program Planning Advisory Committees. Monthly general ledger reconciliation; coordinated meetings, travel arrangements, the office calendar and mailings. Prepared drafts, final reports and spreadsheets. Ordered and maintained supplies, researched and managed office vendors and their contracts. Processed office correspondence.

Kaiser Permanente

Human Resources Department

Human Resources Representative

1998-2001

Provided customer service for supervisors, and employees of Kaiser, from writing sensitive letters, assisting in filling out forms, contract interpretation, policy and procedures. A high volume telephone response for general information pertaining to all levels of human resources as they are performed through the Kaiser organization. This included new hires, terminations, workers compensation, disability, retirement, benefits, payroll, open enrollment and general personnel. Provided demonstrations of customized software, streamlined work procedures.

University of California, Berkeley

Labor Relations Department

Administrative Assistant

1988-1997

Served as liaison for campus union representatives, assisted with mediation of disciplinary actions taken by supervisors. Collected, researched and evaluated comparative labor contract articles for future negotiations. Assisted with state and campus policy and procedure information, interpretations, implementations and dissemination to and for other campuses as appropriate. Advised management and supervisory staff of collective bargaining rules, regulations, policies and procedure they apply to their staff, including grievance procedures and personnel policies. Prepare background documentation as evidence for diverse hearings. Other duties included coordinated manager’s calendar, processed payroll, processed cash advances and reimbursements, and made travel arrangements. Attended important meetings (note taking), followed by typing notes and sending copies to attendees, in addition to keeping prepared notes for historical and future research purposes. Open and process, incoming and or outgoing departmental mail.

References by request.

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