Sylda

Gonzalez

Objective

I am a professional with qualifications and seek employment in Your Company. I can provide your company with more than 10 years of combined experience in customer service and an intensive office environment. I have years of experience providing administrative support for different fields. 19955 SW 198 St.

Miami, Fl 33187

786-***-****

acwxii@r.postjobfree.com

Work History

10/14-Present, Front desk/ Scheduler, Comprehensive Breast Center, Miami Fl 03/12-10/14, Warranty Clerk / Manager Assistance, Kendall Kia, Palmetto Bay, Fl 01/11-02/12, Office Manager / Billing, Trial Rehab, Miami, Fl 04/10-12/10, Billing / Customer Service, Logistic Therapy, Miami, Fl 06/07-10/09, Back/Front Desk & Medical Assistant, Continucare, Homestead, Fl 05/06-06/07, Staff Assistant / Cashier, Kendall Kia, Palmetto Bay, Fl 04/00-05/06, Administrator Assistant, Aby’s Printing, Hialeah Gardens, Fl 06/98-03/00, Medical Assistant, Fraga Medical Center, Miami, Fl 03/96-05/98, Veterinary Assistant, American Animal Clinic, Miami, Fl 02/94-06/96, Retail Sales, Petite Sophisticate, Coral Gables, Fl Education

Associate of Arts Degree, (Business Administration), 1998

• Poly-technical Institute of Florida, Miami FL

Associate of Arts Degree, (Surgical Tech), 2006

• National Schools of Technologist, Miami FL

Certificate (75 hours in home health aide), 2012 Certificate (Nurse Assistant), Certificate

(Medical Assistant), 2001 EKG, Phlebotomist

• Yechanlaz Institute Vocational, Miami FL

Other Training • Customer Service Techniques, (Integrity Services), 2006

• Warranty administrator Master (2012-2015)

Personal Strength

Creative, Problem Solver, Bilingual (English & Spanish). Summary

Supervises the operation of the Customer Service Department. Plans and organizes, and directs work. Trains staff in all department operations, daily functions, processes, procedures, and requirements. Ensures a department personnel provides timely customer responsiveness. Troubleshoots and resolves non-routine customer complaints, Lead and mentor team members, by providing friendly motivation, guidance and training to produce an outstanding staff with a “customer first” focused attitude. Responsible to develop/create reports that indicate: revenue generation, sales growth, and operation efficiency. Analyze and identify customer needs and provide company based solutions. Able to work with different departments to identify customer solutions Promote a high-energy environment that is based on accountability. KNOWLEDGE, SKILLS AND ABILITIES. Operating knowledge of computers and related software. Excellent telephone manner to enhance relationships with customers. Ability to find solutions or to deal proactively with work-related problems. Perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.