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Manager Supply Chain

Cordova, Tennessee, United States
October 05, 2016

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Cordova, Tennessee *****



Global Marketing Professional with extensive experience in marketing and operations in the medical device industry. A dedicated professional with a proven record of developing and executing successful strategic marketing plans, both internationally and in the United States. A proven ability to develop and implement global operations and supply chain strategies that exceed expectations.

Key skills and experience include:

Regional business management

Operations development

Creative problem solving

Inter-cultural leadership with knowledge of local business environments and customs

Client relations development/management

Long-term planning

Cross-functional leadership


MEDTRONIC, Memphis, TN 2001-Present

Sr. Marketing Specialist (2014-Present)

Responsible for upstream and downstream marketing for development of Surgical technologies for the Cervical Spine segments. Developed Global Commercialization Plan including all aspects of new product VOC, development, product marketing, and promotion.

Managed the Anterior Cervical Interbody Segment.

Developed comprehensive sales rep and surgeon training programs for key international markets. Resulting in successful training sessions and sales improvements.

Provided outstanding product marketing and sales support across all developed and emerging markets.

Lead marketing expert on Cervical Allograft Portfolio worldwide. Developed and implemented an inventory reduction of unprofitable line items which reduced inventory by $5.8mm.

Key marketing team member contributing on the next generation spinal implant design. Recognized by name from surgeons and Regional Management for efforts to include the critical design features required in the field.

Marketing Operations Specialist (2009-2014)

Responsible for marketing and business operations primarily for International markets, including facilitating Spine business functions through collaborating with marketing and supply chain to achieve best in-in-class execution of marketing strategies.

Drove product life cycle management and innovative forecasting initiatives to support International Product Marketing resulting in service level improvements of 4.8%

Developed and executed global obsolescence planning initiatives through partnering with US and OUS supply chain stakeholders. This initiative enabled reduction in obsolete inventory of $10mm across eight product lines.

Recognized at the annual Sales Meeting with the as the sole recipient of the Horizon Award for outstanding contribution to global inventory management.

Developed a set pre-build program to anticipate international needs. This program reduced set lead time by 60% and improved customer satisfaction with a positive impact on sales.

Associate Product Manager, International (2005 to 2009)

Responsible for product planning for $50 million product portfolio for Cervical Spine

Developed and implement marketing strategies for international markets while leading a wide range of cross-functional staff including sales, procurement, packaging and regulatory

Provided competitive analysis and made recommendations to help drive for product enhancements to strengthen to portfolios

Liaised with in-country leadership to ensure efficient, fiscally sound product planning strategies to enhance customer experience

Served as marketing operations lead for five major product launches, tasked with motivating cross-functional teams and managing through manufacturing delays, overseeing inventory distribution plans and helping create and drive execution of marketing materials and messaging

Conducted surgeon customer training programs for cadaver labs and professional society conventions and assisted with international sales reps and management training

Engaged with supply chain to direct product allocation in resource constrained environment.

Account Manager, International. (2003 to 2005)

Responsible for managing and servicing accounts for Australia and Canada with a focus on order processing, regulatory clearance, forecasting, accounting invoices, export documentation, imports and product information

Administered spinal implant loaner program for international markets

Collaborated with import brokers to clear shipment into the United States

Co-developed innovative consignment program for Australia and Canada devoted to enhancing the customer experience

Known for collaborative team spirit by Australia, Canadian and Asia-Pacific teams

Loaner Distribution Supervisor. 2001 to 2005

Responsible for supervision and management of loaner distribution operations in the daily execution of departmental functions in receiving, QA/Audit, inventory control, repair, consignment and loaner processing

Directed loaner personnel in the daily processing of loaner surgeries and related duties to develop a competent and versatile staff

Monitored workload and made necessary adjustments to compensate for changes in volume and priority

Maintained departmental procedures, scheduling, payroll and disciplinary action for 26 direct reports.

OSBURN-HESSEY LOGISTICS, Memphis, TN. 1998 - 2001

Operations Manager.

Responsible for administering operational planning guidelines to reach company goals through analyzing and designing customer service initiatives to meet service and budgetary obligations

Supplied customer services to the Sony Corporation, including warehouse management, inventory control, payroll and scheduling of human resources, returns and global shipping of freight

ROADWAY EXPRESS, Memphis, TN. 1998-

Relay Supervisor

Managed drivers and freight shipment and administered government guidelines to help ensure achievement of company performance goals.

EXEL LOGISTICS, Memphis, TN. 1996 - 1997

Traffic Manager.

Key member of start-up team which developed traffic operations and management operating plans for warehouse operations while providing logistics for Goodyear Tire & Rubber. .

TRANS STATES LINES, INC., Memphis, TN. 1994-1996

Traffic Manager.

Developed and implemented operational plans and procedures to achieve customer objectives for their outbound full truck load shipments.

AMSCO, Memphis, TN. 1991 - 1994

Operations Manager

Responsible and accountable for directing operations and administration of facility supplying chemicals, appliances, electrical/plumbing/HVAC products to hospitals, multifamily residential, and property management accounts throughout southeastern United States.

MILLER TRANSPORTERS, INC. Chicago, IL. 1984 - 1990

Terminal Manager.

Directed day-to-day operations for special commodities carrier, with a terminal based fleet of tractors, flatbeds and 16 drivers



Bachelor of Science in Business Administration, 1984

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