Active Directory Technical Support

Michael J. Tutt

** ********* ****** ***** ********, VT 05452

802-***-**** acwxhu@r.postjobfree.com

SUMMARY

Over 3 years experience building, troubleshooting, and supporting HL7 interfaces

Interface project management

Over 15 years of combined Deskside/Desktop/Remote Technical & Software support and customer service

Excellent communication skills (oral and written)

A+ Certified

Ability to work in a team environment as well as function independently

Certified Help Desk Analyst

SKILLS

Experienced in troubleshooting Mac OSX and Windows, email configuration/diagnosis (MS Outlook & Exchange) Active Directory administration, Workstation (imaging, configuration and deployment), and general cross-platform support

Proficient in SQL queries used in installation, maintenance and troubleshooting of Allscripts Pro PM & EHR interfaces

Lenovo and Dell Certified Hardware Technician

Vast knowledge of all versions of current Windows operating systems (includes XP, Win7 and 2003 & 2006 server), Microsoft Office and Outlook (all versions), Macintosh O.S. 9 thru 10.11

Extensive knowledge of LANs and TCP/IP, Windows Active Directory

Experience with software distribution through SMS

EXPERIENCE

Volt Workforce Solutions – Computer Science Corporation December 2015- Present

Field Technician, Client Site Services

Remote and In place desktop application support/configuration

Data Migration

Hardware/Software tech support and PC Repair work

Asset Management

Resolved outstanding trouble tickets in relation to user’s data and networked shares

Extensive administrative work using Active Directory

BrainHunter / Decision One September 2015 - October 2015

PC Hardware Refresh Technician

In place Windows OS upgrade of office computers

Backup and restore user profiles

Installation of standard business apps as well as specialized engineering apps

Inventory control and management

Allscripts Healthcare Solutions February 2012 – May 2015

Interface Analyst/ Technical Consultant

Pro PM & EHR HL7 interfaces using Allscripts Interface Engine (AIE)

Sunrise Clinical Manager support and configuration training using ELink

Allscripts Enterprise/Touchworks PM & EHR support and configuration training

SQL database management

Technical support and error troubleshooting

Project Management

Vermont Hitec December 2011 – February 2012

ITAR Apprenticeship Program

Healthcare Interface Apprenticeship Training sponsored by Allscripts

Installation, support and interface training for Allscripts Pro PM & HER

SQL Training

Project Management instruction

AIE (Allscripts Interface Engine)

VBscript, Java, HTML

Unisys Corporation August 2005 – August 2011

Client Infrastructure Representative

Remote desktop support/configuration

Data Migration

Hardware/Software tech support and PC Repair work

Asset Management

Resolved outstanding trouble tickets in relation to user’s data and networked shares

Extensive administrative work using Active Directory

Provide Next Business Day support for local Dell clients

Lyric Theatre Company 1999-Present

Webmaster

Actively design and maintain web site for community theatre company

Ben & Jerry’s / Unilever August 1999- August 2005

Help Desk Representative- Asst. System Administrator

Extensive troubleshooting and problem solving with users with varying technical knowledge

Asset Management

Maintain and coordinate data backup

Create and manage users, shares and servers in Active Directory & MS Exchange

Design and deploy software installations using SMS

Manage print servers at multiple sites

Supported Apple based design staff

Ben & Jerry‘s November 1991-August 1999

Production Worker

Weathersfield Elementary School October 1990 – June 1991 Elementary Teacher

EDUCATION

Bachelors of Arts August 1986

Marist College, Poughkeepsie, NY

Major: Communication Arts

Masters Program Teaching Certification May 1990

Castleton State College, Castleton, VT

Major: Elementary Education

Continuing Education Ongoing

Champlain College, Burlington VT

DOS

A+

Network+

Web Design & Advanced Web Design

Continuing Education Ongoing

KnowledgeWave, South Burlington, VT

SMS

Active Directory

Certifications:

Comp TIA A+/ certification, June 2010

HDI Help Desk Analyst, June 2000

Dell

Lenovo

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