Customer Service Sales

MALISSA DEOKIE

# * **** **** ****

Chase Village, Carapichaima

Trinidad, W.I.

Phone: 868-***-**** / 868-***-**** / 673 7046

E-mail: *********@*****.***

Objective

Seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth

Qualifications

2008- School of Practical Accounting- Chaguanas

All Taxation and Accounting Topics

2003- IBC Radio Broadcasting-Chaguanas

Hands on training

Commercials

Music shows on Radio

News and Weather

Pronunciation of Words

Street Interviews

Sports Presentation

2003- British School of Computing and Commerce- Chaguanas

Peachtree Accounting

2002- 2003- Complete Technology Solutions- Montrose

Computer Literacy

Web Page Design

Microsoft Office XP

2000- 2002- Carapichaima Senior Comprehensive- Freeport

Business Management- General Proficiency Level

Mathematics

English

Spanish

Information Technology

Economics

Principles of Accounts

Principles of Business

1998- 2000- Carapichaima Junior Secondary- Freeport

Seven (7) Subjects Obtained

1991- 1998- Orange Field Hindu- Carapichaima

Common Entrance Exams

Work History

2015 Dec– PRESENT: Receptionist/ Sales &Contract Assistant– Scaffolding Manufacturers Ltd

Answering all Incoming calls and making all outgoing

Calling customers for payments

Updating of all Logs

Inventory Management for all Branches and Head office

Maintenance of Showroom

Invoicing on Peachtree Accounting

Processing of all Contracts and Delivery Notes

Updating of Pricelist

Assistant to Marketing Manager

Dealing with all walk in customers

Filing of all documents

Other general office duties

2015 Oct 2016 May: Customer Service Representative– DirecOne Call Centre

Telemarketing for TSTT

Doing up all new applications and add-on for customers

Assisting customers with all complaints and transfer to relevant department

Maneuvering in Citrix applications and all general CSR duties

2010 JULY-NOV 2015: De freitas Consulting Services Ltd: Administrative Assistant

Filing of all documents

Invoicing

Inventory Management

Processes all Prequalification outgoing

Generation of Quotation Log and Keeping abreast of all Jobs received/ Ongoing etc

Typing all Letters, Tags, Material Usage etc

Calling customers for Payments when necessary

Answering all incoming calls and assisting customers where necessary

Doing weekly check up on stationery items and ordering when necessary

Assisting in getting all documents prepared for Tenders

Requesting of VAT and BIR Certificates

Assistance in Preparation of HSE Documents

Writing of Cheques when necessary

Maintenance of Showroom

General office duties

2008 MAR– 2010 JULY: Willie’s Ice cream Ltd: Accounts Clerk

Billing using Peachtree Accounting

Filing of all Bills

Accounts Receivables and Payables

Entries of all Sales, Purchase Orders, Bills, Cash and Cheque Payment Vouchers etc

Updating Analysis Book with cheque and cash payments

Payroll for all employees

Doing NIS and Health Surcharge Payments

Preparation of bank deposits

Typing of letters, memos etc

Bank reconciliation

Processing of all Credits and Invoices

Printing of Monthly Statements

Backing up of all Peachtree Accounting

Printing reports: Vat, sales journal etc

Maintenance of Employee Summary Book

Entries of daily receipts and balance of receivables

Maintenance of Petty Cash

Preparing of all petty cash payments and reimbursements

Making sure all customer accounts are updated

Ordering of all Inventory Items

Writing up of all TD4

General duties in Accounting department

2007 JAN– 2007 APRIL: Vasha’s Foods Ltd: Data Entry Clerk

Billing using Peachtree Accounting

Filing all Bills, Receipts etc

Calling all Sales Rep for orders

Answering all incoming calls and assisting customers

Invoice log

Paying off customers accounts

Taking all orders to production department

Generation of all Credit Notes to customers accounts

Inventory adjustments for products

Sales Report

General Office Duties

Taking all orders to production department

Generation of all Credit Notes to customers accounts

Inventory adjustments for products

Sales Report

General Office Duties

2005– 2006: Carlsen Chemicals Ltd: Office Assistant/Administrator

Billing using Peachtree Accounting

Filing all Invoices, Receipts, Vouchers, Cash Sales, Bills and Delivery Notes

Calling customers and Reps for orders

Checking goods when leaving compound

Generation of all Purchase Orders, Quotations etc.

Inventory Management

References

Available upon Request

Contact this candidate