Technical Business Analyst

Preethy Joy

***********@*****.*** 801-***-**** http://www.linkedin.com/in/preethyjoy/

Education University of Utah, David Eccles School of Business Salt Lake City, UT Master of Science in Information Systems August 2016

4.0 GPA

Obtained International Scholarship Award (15k USD)

Tutored Java for Undergraduate business students Mahatma Gandhi University, Rajagiri School of Engineering and Technology Cochin, India Bachelor of Science in Electrical and Electronics Engineering May 2012

4.0 GPA

Technical Skills

Programming Languages: Java SE 7, PHP, HTML5, CSS, JavaScript, SQL/PL-SQL, C Programming, R- Programming, UNIX basics, PLC Programming

Databases: SQL Server Management Studio 2012, MySQL, MS Access, Oracle 11g, phpMyAdmin

Tools: JIRA, Adobe Sitecatalyst, MS Visio, Control-M, BMC Remedy IT Service Management Tool, Eclipse IDE, Tableau

Certifications: Oracle Certified Professional Java SE7 Programmer

Others: Database Design, Data-Mining, Knowledge Base, Data analysis, MS Office Professional Experience Fidelity National Information Services Salt Lake City, UT Job Title: Technical Business Analyst/Product Knowledge Engineer 2015-Present Environment: Risk and Compliance, JIRA, Agile/Scrum, SDLC, SQL Server Management Studio 2012, SQL/PL-SQL, Knowledge Base, Case Management, Product Development, MS Visio, MS Office

Successfully designed and created database for a new module added to the product, Protegent Surveillance

Developed complex SQL queries and database objects for the ETL processes

Efficiently managed and maintained the Product Knowledge Base based on data analysis and Financial Industry Regulatory Authority (FINRA) guidelines

Executed Business Requirements analysis and Impact assessment for changes and new features in the Protegent Surveillance and documented them in Business Requirements Document

Wrote validation test cases/test scenarios and acceptance criteria for the software team

Actively participated and contributed in daily Scrums, Sprint planning and Sprint review meetings

Performed backlog grooming, created epics and user stories Wipro Technologies Bangalore, India

Job Title 1: Project Engineer- Job Scheduling and Monitoring Operations 2013-2014 Environment: SQL/PL-SQL, Oracle 11g, BMC Control-M, BMC Remedy Tool, DataStage, MS Office

Created SQL jobs and scheduled them in Control-M software and provided full monitoring support for the batch schedules

Prepared Adhoc and customized management reports from the database

Performed Incident Management using BMC Remedy IT Service Management Tool and responded to the customer requests within Service Level Agreement efficiently Job Title 2: Database and Java Developer 2012-2013 Environment: SDLC, Java SE 7, JSwing, SQL/PL-SQL, JDBC, Oracle 11g, Eclipse IDE, MS Visio, MS Office

Developed Java application for Automated Teller Machine

Identified and analyzed requirements for the application using UML and Activity diagrams

Designed and created the Graphical User Interface and relational database for the application Projects

Using R, developed predictive data models using Regression/Decision Tree/Naïve Bayes/Linear/Ensemble/ Neural Network/SVM methods

Performed cluster analysis and text mining using R to understand behavior of the customers

Designed database for Vendor Relationship and Customer Relationship Management System using Entity Relationship model and class diagrams and developed it in the Oracle database. Also, developed Use Case diagrams, Data Flow Diagrams and Activity diagrams for the same Others

United States Permanent Resident

Volunteered food drive with Utah Food Bank in University of Utah

Received several prizes for painting, dance, and music competitions

Certified in Printed Circuit Board Designing Course conducted by EFY TechCentre

Fluent in English, Malayalam, and Hindi

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