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Sales Representative Customer Service

Location:
Babylon, New York, United States
Posted:
October 05, 2016

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Resume:

MARY ELIZABETH GONZALEZ

*** ****** *********

West Babylon, NY 11704

631-***-**** (home)

914-***-**** (mobile)

acwxgo@r.postjobfree.com

EXPERIENCE:

**/** – 02/16 State Farm Insurance Company – Richard T. Lau & Associates Paralegal

- Responsible for the legal handling of approximately 250+ files from inception through settlement/trial.

- Prepare, draft, assemble, organize and manage legal documents.

- Review discovery demands and respond to requests for company information and materials.

- Draft and review motions and formulate opposition.

- Preform legal research using technology and assists in litigation case management.

- Maintains databases for storage of information.

- Prepare and review cases for daily court appearances.

- Identify issues and help to develop strategies.

- Screen and route all incoming mail for my assigned attorneys.

- Prepare cases for Trial, Arbitration and Summary Jury Trial including but not limited to trial subpoenas, jury charges, jury verdict sheets and obtains client and expert witness availability and books them to testify at upcoming trials.

- Prepare appearance folders for depositions of all parties to a case by, obtaining, separating and tabbing all pertinent information.

- Communicate and develops relationships across the organization in identifying and retrieving responsive information.

- Daily communication with claim representatives, opposing council, judges, clients and vendor’s providing them with pertinent case information and status. 09/01 – 05/02 St. Luke’s Cataract & Laser Institute Patient Information Specialist

- Answers patient correspondence and phone calls regarding questions on their accounts.

- Sorts mail and distributes it to the appropriate departments.

- Releases insurance payment denials to patients using Medic

- Formulate secondary insurance appeals

- Track and correct address problems from returned patient statements. 12/99 – 09/01 Paragon Marketing Services Telephone Sales Representative

- Top-level sales representative with experience in sales and customer service for the following clients: Spiegel, Eddie Bauer, FCNB, Cidco/US West, Cidco/Bell South, Nextel, BMG Music, Computer Telephony Magazine, Real Use.com., Coverdell Life and others. 09/98 – 04/99 Michael T. Goldstein, M.D. Medical Administrator

- Transmit insurance and patient billing

- Office management

- Accounts Payable and Accounts Receivable

- Arrange and book pre-surgical testing, post-operative visits, & coordinate transplants with the Eye Bank.

- Order all patients contact lenses

- Patient intake, appointment set up & recalls using Medical Manager. Skills:

*Keyboarding (approx 80 wpm) *Microsoft Software *Wordperfect Software

*Medical Manager 7.10 (DOS) *Modulaw *Legal Files

*E-Courts *E-Law *Medic

*Strong Organizational and Case management skills

Education & Certification: Queensborough Community College – A.A. 1985 & CUNY Paralegal Certificate 2006 References: Will be furnished upon request.



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