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Sales Customer Service

6000 per month
October 05, 2016

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First name: Karemera

Other names: Bryan Godfrey

Sex: Male

Age: 27 years

Marital status: Single

Nationality: Rwandese

Physical Address: Kanombe – Airport

Cell number: +250*********



To demonstrate an excellent self driven and practical competence on all duties accorded to me in my professional work and add value to the organization’s corporate image.

Demonstrate organizational ability and creativity by contributing to solutions that add value to my employer’s business.


A confident and reliable IT engineer with extensive practical experience of working with IT network terminations, good approach of potential customers with the aim of winning new business and resolving any support issues that are raised to the Service desk, possessing a proven ability to administer and control the operation, configuration and maintenance of network based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent Communicator can relate well with people at all levels and has the flexibility of Working well as part of a team, competent to learn and on my own. Now looking to further an already successful career by working for an ambitious in an expanding company. EDUCATIONAL BACK GROUND.

2009-2012: Bachelor degree of information technology and computing from Kyambogo University


2005-2008: Rwanda Advanced Diploma of Education from Lycee de Kigali (A-LEVEL) 2002-2004: Rwanda Certificate of Education from Lycee de Kigali (O-LEVEL) 1995-2001: Uganda Primary Leaving Examination (PLE) Nakawa primary school. WORKING EXPERIENCE:

ISPA SALES MANAGER (fixed businesses i.e Wireless broadband and Fiber optic terminations) (June 2014 - to date)

Searching for new clients who could benefit from ISPA products in a designated region.

Travelling to visit potential clients on daily basis.

Establishing new, and maintaining existing, relationships with customers.

Managing and interpreting customer requirements.

Persuading clients that a product or service will best satisfy their needs.

Calculating client quotations.

Negotiating tender and contract terms.

Negotiating and closing sales by agreeing terms and conditions.

Offering after-sales support services.

Administering client accounts.

Analyzing costs and sales.

Meeting regular sales targets.

Recording and maintaining client contact data.

Co-coordinating sales projects.

Supporting marketing by attending trade shows, conferences and other marketing events

Making technical presentations and demonstrating how a product will meet client needs.

Providing pre-sales technical assistance and product education.

Liaising with other members of the sales team and other technical experts

Solving client problems on daily basis.

Helping in the design of custom-made products

Providing training and producing support material for the sales team.

Defines the process for getting the product to the market MTN SALES Engineer (April 2013- June 2014)

Searching for new clients who might benefit from company products or services and maximizing client potential in designated regions.

Developing long-term relationships with clients, through managing and interpreting their requirements.

Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery.

Negotiating tender and contract terms and conditions to meet both client and company needs.

Calculating client quotations and administering client accounts.

Providing pre-sales technical assistance and product education.

Working on after-sales support services and providing technical back up as required.

Arranging and carrying out product training.

Analyzing costs and sales.

Preparing reports for head office and keeping customer records.

Meeting regular sales targets and coordinating sales projects.

supporting marketing activities by attending trade shows, conferences and other marketing events;

Making technical presentations and demonstrating how a product meets client needs.

Liaising with other members of the sales team and other technical experts. MTN Service center consultant (sales and data consultant team leader) (December 2012 - April 2013)

My Responsibilities as a service center consultant at front desk.

• To follow up on customer queries and provide feedback as quickly as possible.

• Maintaining and developing relationships with existing corporate customers in person and via telephone calls and emails.

• Activation and deactivation of value added services as per customer request.

• Configuration of IP phones and analog phones.

• Connecting new lines on both platforms i.e prepaid and postpaid.

• To advise customers on data products and services that appropriate to their needs.

• To configure data services on customer handset and computer as needed.

• Configuration of different devices like routers, smart phones, wireless modems and deal with any technical issue raised to the front desk.

• Escalation of customer’s urgent issues to the concerned team and follow up for immediate feedback.

• Working closer with NOC team, MTN business team, IN&VAS, data team and marketing team on daily basis.

• Acting as an eye contact between a company and its existing and potential markets.

• Gaining a clear understanding of customers' businesses and requirements.

• Responding to incoming emails and phone inquiries.

• Attending team meeting and sharing best practice with colleagues.

• Excellent Use of MTN applications like ability, MINISAT, Sage, blackberry sagui provisioning activation, mobile money applications both fundamo and administration web portal, software upgrade to all smart phones.

• Excellent use of Microsoft office package.

• Team building skills that bring team work.

• Passion to work with dedication and integrity.

• The satisfaction in acquiring and sharing of knowledge.

• Interpersonal skills.

• Excellent communication skills.

• Testing and troubleshooting electronic devises.

Key Achievements

• Mastered all applications of service center brief comprehending the overall customer satisfaction.

• Giving excellent customer services.

• Experience within service desk as a consultant.

MTN Call center data consultant ( November 2008 –February 2009) Duties and Responsibilities:

Answer calls that pertain to MTN products and data services inquiries.

Spice work team leader.

Provide on line support to the corporate companies due to down time of their Wimax Plans on spice work disposition.

Provide sufficient and relevant information that will bring satisfaction to the caller.

Exhibit the right attitude when answering calls and always maintain patience.

Handle a courteous businesslike conversation with every caller.

Give definite information to callers on MTN promotions.

Follow all the rules and regulations prescribed by superiors.

Ensure caller satisfaction in every encounter.

Promptly and courteously attend to caller needs at all times about MTN.

Relay important information to callers accurately on MTN services and products.

Provide true and accurate data.

Updated at all times.

Punctual and achieve targets within the specified time frame. Key achievement

Successful communication with all people being Rwandan or non Rwandan MANAGEMENT SKILLS.


Achieving Goals



Analytical Ability




Critical Thinking

Decision Making




Customer services orientation.

Management skills and working as a team.

Clear understanding of IT networks.

End User Support.

Network trouble shooting

Problem identification



Customer service matters and leadership skills certificate from CET (consultant for effective training) Rwanda in 2012

I completed TWO days customer service sales workshop training organized by MTN Rwanda in 2013.

I completed ONE day training in the customer’s shoes workshop organized by MTN Rwanda in march 2013


Problem solving

Commitment to outcomes

Highly analytical

Helpful attitude

Attention to detail

Task completer

Able to work autonomously


English: excellent written and oral skills

French: working knowledge

Kinyarwanda: Fluent

Luganda: excellent

Swahili: working knowledge


Playing football

GYM (body building)



Mr. Godwin Mugabe: Airtel Rwanda IN and VAS Manager. Tel: +250*********

Mr. Norman Munyampundu : General Manger MTN business Tel+250*********

Mr. James Onyango: CET Rwanda Directing Manager

Tel: +250*********

I, Bryan G. KAREMERA declare that the information given above is precise and true.

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